We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rémi Da Costa Lima Question about jet ski tour rentalClosed   Amelia   Updated May 30, 2023 at 11:12am   4 Most recent comment from Aleksandar Vuković:Hello Rémi.We're sorry to hear you won't be using the plugin after purchase, but we can understand.After all, that's why we have a refund policy, so you can purchase the plugin and sub ... montaigne olivier Problème erreurClosed   Amelia   Updated May 30, 2023 at 9:41am   4 Most recent comment from Aleksandar Vuković:Hello there.Marko is out of the office, so I'll jump in.This is just a warning, not an error. The line in question refers to the "Amelia Search" booking form which is soon to be deprecated.If you ... Daniela Hide locationClosed   Amelia   Updated May 30, 2023 at 9:01am   4 Most recent comment from Aleksandar Vuković:Hi Daniela.Sorry for the delay, Marko is out of the office, so I'll jump in.If you're using the "Catalog Booking Form 2.0" you'd navigate to the "Services and Packages Overview" step, ... Chris Events and Woocommerce does not add up - wrong calculationClosed   Amelia   Updated May 29, 2023 at 10:29pm   4 Most recent comment from Uroš Jovanović:Hello Chris,Thank you for clearing that up.We have noted this and passed to our developers.We hope that it will be resolved in one of the future updates.Please let me know if you have any other questi ... Paul Longhurst Time selectionClosed   Amelia   Updated May 29, 2023 at 10:22pm   15 Most recent comment from Uroš Jovanović:Hello Paul,Unfortunately, with the Google Calendar integration, Amelia looks at the events from Google Calendar and offers those slots as well if the maximum capacity has not been reached.Please let ... Dani Blocked employee hoursClosed   Amelia   Updated May 29, 2023 at 9:40pm   20 Most recent comment from Uroš Jovanović:Hello Dani,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Roy Cannot create vouchers with latest updateClosed   Amelia   Updated May 29, 2023 at 8:30pm   8 Most recent comment from Aleksandar Vuković:Hi again Roy.Please download v6.2.3 from this link: https://we.tl/t-sLlV8dBGAu Giacomo USERS GENERATED BY AMELIAClosed   Amelia   Updated May 29, 2023 at 7:33pm   2 Most recent comment from Aleksandar Vuković:Hello Giacomo.Sorry for the delay.You need to access Amelia Settings/Roles/Customer and disable the "Automatically create Amelia Customer user" option:This will stop creating WP users when someone bo ... Franziska closing past event of an event serieClosed   Amelia   Updated May 29, 2023 at 7:31pm   4 Most recent comment from Aleksandar Vuković:Hello Franziska.Marko is out of the office, so I'll jump in.This is actually a multi-day event, which closes when the event ends (in this case, on June 5th):Currently, if I'm not mistaken, y ... Thomas Aichinger T35 missing Zoom placeholder at "Set Ics File Description"Closed   Amelia   Updated May 29, 2023 at 6:54pm   11 Most recent comment from Aleksandar Vuković:Hey Thomas.Marko is out of the office, so I'll take over.The suggested placeholders aren't the only placeholders available in there, so you should still be able to copy the Zoom placeholder ... Sam Employee Schedule and Recurring appointmentsClosed   Amelia   Updated May 29, 2023 at 6:51pm   2 Most recent comment from Aleksandar Vuković:Hello Sam.Sorry for the late response!1. You can configure an Event but you'd need to add multiple dates in the event, manually selecting every 3rd Saturday of each month. There's no way to ... Franziska Validating custom input fieldsClosed   Amelia   Updated May 29, 2023 at 4:14pm   2 Most recent comment from Uroš Jovanović:Hello Franziska, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https:// ... Franziska adding a custom linkClosed   Amelia   Updated May 29, 2023 at 4:13pm   2 Most recent comment from Uroš Jovanović:Hello Franziska,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... Pablo Event notifications not sendingClosed   Amelia   Updated May 29, 2023 at 12:54pm   3 Most recent comment from Uroš Jovanović:Hello Pablo,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Lawrence Checkout page totally blank using WooCommerce paymentClosed   Amelia   Updated May 29, 2023 at 12:48pm   2 Most recent comment from Aleksandar Vuković:Hello Lawrence.Thank you for reaching out to us.If you enabled WooCommerce as a payment method, and you see that Amelia redirects you to the home page, or a non-existing page, instead of the WooComme ...