As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

ankhou Service setupClosed   Amelia   Updated December 13, 2023 at 9:23pm   10 Most recent comment from Miloš Jovanović:Hi Ian,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Martin Suchta Does AMELIA store Refect/Canceled DataClosed   Amelia   Updated December 13, 2023 at 8:37pm   2 Most recent comment from Uroš Jovanović:Hello Martin,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Frédéric Delacroix réglage tarifsClosed   Amelia   Updated December 13, 2023 at 8:10pm   6 Most recent comment from Uroš Jovanović:Hello Frédéric,For that purpose, you can create a new employee with a lower price for that service and set it to work only during that period with special days and set days off for other employees ... Florin Employee LocationClosed   Amelia   Updated December 13, 2023 at 7:12pm   2 Most recent comment from Uroš Jovanović:Hello Florin,Thank you for reaching out to us.Each employee needs to be assigned to a default location: However, when you access the Work Hours tab of the employee, you can assign all your locations ... Ken Edit current/active booking form?Closed   Amelia   Updated December 13, 2023 at 2:16pm   2 Most recent comment from Stefan Petrov:Hello Ken,Thanks for reaching out to us.No worries, we are always here to help. I suppose you already managed to get around basic stuff, but the form can be customized in the Customize / Event List B ... Benoit Setting up a booking plateform for my clientClosed   Amelia   Updated December 13, 2023 at 2:13pm   10 Most recent comment from Uroš Jovanović:Hello Benoit,Thank you for the credentials.Can you please test it out now and let me know if it works or not?Looking forward to your reply. Frédéric Delacroix Offre commerciale et PackClosed   Amelia   Updated December 13, 2023 at 11:24am   2 Most recent comment from Stefan Petrov:Hello Frédéric,Thanks for reaching out to us.Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translation s ... Graham Blocking out time, not just daysClosed   Amelia   Updated December 12, 2023 at 5:34pm   2 Most recent comment from Uroš Jovanović:Hello Graham,Thank you for reaching out to us.For this purpose, you need to configure the special days in Amelia where you can set specify working hours for specific dates.Please let me know if that w ... Joseph Kisler language labels with htmlClosed   Amelia   Updated December 12, 2023 at 5:07pm   2 Most recent comment from Uroš Jovanović:Hello Joseph,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... ronnie adams Clean booking times (1pm start, not 1:05pm)Closed   Amelia   Updated December 12, 2023 at 4:31pm   2 Most recent comment from Uroš Jovanović:Hello Ronnie,Thank you for reaching out to us.Unfortunately, there is no option to change this as this is the default behavior when blocking time slots in Amelia from Google Calendar.Please let me kno ... Fromental Payment methodClosed   Amelia   Updated December 12, 2023 at 4:10pm   4 Most recent comment from Uroš Jovanović:Hello, Thank you for the update on this. Can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply. Grant Ebel "package" tab not appear PRO versionClosed   Amelia   Updated December 12, 2023 at 2:41pm   3 Most recent comment from Uroš Jovanović:Hello Grant,I'm glad to hear that the issue has been resolved.Pease let me know if you have any other questions. Izabela Trędowicz It is not possible to make an appointment for a consultation after the price changeClosed   Amelia   Updated December 12, 2023 at 2:39pm   17 Most recent comment from Uroš Jovanović:Hello Izabela,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on ... Riina Change monthly package end dateClosed   Amelia   Updated December 12, 2023 at 1:10pm   2 Most recent comment from Stefan Petrov:Hello Riina,Thanks for reaching out to us.Unfortunately, there is no option to change the package details once it has been purchased by the customer. Once you make changes, this will be only applied t ... Erupt Media PackagesClosed   Amelia   Updated December 12, 2023 at 11:18am   2 Most recent comment from Stefan Petrov:Hello Erupt Media,Thanks for reaching out to us.I understand your use case, but, unfortunately, i have to disappoint you, currently, there is no option to assign multiple employees to work on the same ...