As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Eveline Different Outlook CalendarsClosed   Amelia   Updated December 18, 2023 at 1:36pm   4 Most recent comment from Uroš Jovanović:Hello Eveline,Thank you for the update on this.Since you have requested a refund for this, we will approve your refund your purchase and you will receive your money back as soon as possible.If you wis ... Vincent ALMA payment system API integrationClosed   Amelia   Updated December 18, 2023 at 1:00pm   4 Most recent comment from Stefan Petrov:Hello Vincent,No problem, you are welcome.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins tha ... JP Fallou Front End DashboardClosed   Amelia   Updated December 18, 2023 at 11:15am   4 Most recent comment from Uroš Jovanović:Hello JP,Thank you for the update on this.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features. ... Barbara Freudenschuss Google ad conversion trackingClosed   Amelia   Updated December 18, 2023 at 1:24pm   3 Most recent comment from Stefan Petrov:Hello Barbara,You can achieve this by creating a specific URL with parameters for your ad. Utilize the tool at https://ga-dev-tools.google/campaign-url-builder/ and input it as the 'Final URL&# ... Antreas Stirbu Request to Implement Discounts or Offers Based on Specific Daytime HoursClosed   Amelia   Updated December 18, 2023 at 10:35am   2 Most recent comment from Stefan Petrov:Hello Antreas,Thanks for reaching out to us. This may be useful, indeed, thank you for your suggestion. Unfortunatelly, currently, discounts are available through the packages or the coupon codes.Plea ... NICOLE ANDERSON Cart & CheckoutClosed   Amelia   Updated December 18, 2023 at 10:27am   2 Most recent comment from Stefan Petrov:Hello Nicole,Thanks for reaching out to us.When WooCoomerce payment is enabled, make sure that the Default Page and Redirect Page are configured properly. So, default page to Cart and Redirect page t ... Manon service offered only part of a dayClosed   Amelia   Updated December 18, 2023 at 10:10am   2 Most recent comment from Stefan Petrov:Hello Manon,Thanks for reaching out to us.First of all, make sure that the employee is assigned to services that you want to offered by him. Then, you would need to configure the employee work hours s ... Michael Heiland activating on our webpageClosed   Amelia   Updated December 18, 2023 at 10:04am   12 Most recent comment from Uroš Jovanović:Hello Michael,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Julien Kohnhauser Amelia Manager book appointment at any timeClosed   Amelia   Updated December 18, 2023 at 8:24am   4 Most recent comment from Stefan Petrov:Hello Julien,You are welcome.If you have any other questions, please feel free to open a new ticket and we will gladly help you there.Have a nice day! miguel sobre ameliaClosed   Amelia   Updated December 17, 2023 at 5:05pm   4 Most recent comment from Uroš Jovanović:Hello Miguel,For that purpose, you need to set up a 24-hour duration for that service and set that the employee works from 00-24h.Please let me know if that works for you. Tobias Nørbygaard Export of passanger listsClosed   Amelia   Updated December 17, 2023 at 3:43pm   2 Most recent comment from Uroš Jovanović:Hello Tobias,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Maurizio Lattanzio ate_time placeholder in notification gives wrong timeClosed   Amelia   Updated December 15, 2023 at 1:46pm   6 Most recent comment from Uroš Jovanović:Hello Maurizio,Thank you for the update on this.In the meantime, please let me know if you have any other questions. Anastasia Providers ChoiceClosed   Amelia   Updated December 15, 2023 at 1:45pm   2 Most recent comment from Uroš Jovanović:Hello Anastasia,Thank you for reaching out to us.Please check the following video on how to make this display on the front-end.Let me know if that works for you or not.Looking forward to your reply. Daniel I cannot upload the Amelia booking form onto my websiteClosed   Amelia   Updated December 15, 2023 at 1:32pm   4 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you for the update on this.For that purpose, you can take a look at the following article on how to set up popup with Gutenberg. You can use the same logic with Divi as well where y ... Richard Payment status and employeesClosed   Amelia   Updated December 15, 2023 at 12:06pm   4 Most recent comment from Uroš Jovanović:Hello Richard,Thank you for the update on this.For that purpose, you can add a tag to events for specific employees, and then add the following shortcode:[ameliaeventslistbooking tag='physics� ...