As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Patrick I have to block some usersClosed   Amelia   Updated December 22, 2023 at 8:25am   2 Most recent comment from Stefan Petrov:Hello Patrick,Thanks for reaching out to us.Unfortunatelly, there is no integrated extension or option that can be enabled / disabled in order to allow the customers to book an appointment or not.Any ... Julien Kohnhauser Recommend Cache PluginClosed   Amelia   Updated December 22, 2023 at 8:24am   5 Most recent comment from Uroš Jovanović:Hello Julien,Glad to be able to assist you.Please let me know if you have any other questions. Rishon Talkar Unable to add Service selection on Sidebar / stepbystepClosed   Amelia   Updated December 22, 2023 at 8:05am   2 Most recent comment from Marko Davidović:Hello there, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of more screenshots or a short one minu ... Matthew Johnson Daily Appointment LimitsClosed   Amelia   Updated December 22, 2023 at 7:48am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You can find this option in settings - role settings.Kind regards.  Zeljko Cavara Plugin update doesn't work. And how can I add to the calendar that there are no events on these days?Closed   Amelia   Updated December 21, 2023 at 7:18pm   2 Most recent comment from Uroš Jovanović:Hello Zeljko,Thank you for reaching out to us.At the moment, there is no option to add to the calendar where there are no available events on that day.Can you please let me know what exactly does no ... Lisbel Valdés Rodríguez Booking ConfirmationClosed   Amelia   Updated December 21, 2023 at 3:22pm   4 Most recent comment from Uroš Jovanović:Hello,Unfortunately, there is no ETA still on this feature. NGUYEN VAN THUAN PHAT I want to ask about wpamelia decentralizationClosed   Amelia   Updated December 21, 2023 at 2:32pm   2 Most recent comment from Stefan Petrov:Hello NGUYEN,Thanks for reaching out to us.The "read" and "write" permissions are related to the ability of the users with the given user roles, to "read" (ability to see the appointments/events) or ... Brendan 7.3 Changelog?Closed   Amelia   Updated December 21, 2023 at 2:10pm   3 Most recent comment from Uroš Jovanović:Hello Brendan,Glad to hear that you found it.I will have this ticket closed. Clifford Ng userlogsClosed   Amelia   Updated December 21, 2023 at 1:58pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We do not have these kinds of logs so at this time it is not possible to find out who ca ... Tom Catalog booking layoutClosed   Amelia   Updated December 21, 2023 at 12:54pm   4 Most recent comment from Marko Davidović:Hello there,You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will g ... David How to avoid two sessions in a row?Closed   Amelia   Updated December 21, 2023 at 12:26pm   4 Most recent comment from Marko Davidović:Hello there,Unfortunately, currently, this feature is not built-in in Amelia. This is only available for single appointments with option called Limit appointments per customer But when packages are ... José Event with multiple attendees per reservationClosed   Amelia   Updated December 21, 2023 at 9:35am   2 Most recent comment from Stefan Petrov:Hello José,Thanks for reaching out to us.By default, unfortunatelly, currently, there is no option, but you can add some custom fields to request additional information from the customers. For examp ... miguel sobre ameliaClosed   Amelia   Updated December 21, 2023 at 9:25am   2 Most recent comment from Stefan Petrov:Hello miguel,Thanks for reaching out to us.Unfortunatelly, this is not possible. Amelia is not suitable for reservations of multiple days like your use case, since the maximum duration of service is 2 ... Diego LanguageClosed   Amelia   Updated December 21, 2023 at 7:56am   2 Most recent comment from Stefan Petrov:Good morning Diego,Thanks for reaching out to us.Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translation ... James Donis Limiting appointments per dayClosed   Amelia   Updated December 21, 2023 at 7:49am   4 Most recent comment from Marko Davidović:Hello there,Thank you for bringing this to our attention but when a feature has a very low number of votes it is not considered a priority. For example cart feature that we implemented and the waiting ...