As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Marius RemboursementClosed   Amelia   Updated January 22, 2024 at 5:18pm   2 Most recent comment from Uroš Jovanović:Hello Marius,Really sorry to hear that you are moving away from the Amelia plugin. I have approved your refund request and you will receive your money back in the next couple of days. If you wish to c ... Franziska Several packages appear as one in customer panelClosed   Amelia   Updated January 22, 2024 at 5:04pm   2 Most recent comment from Uroš Jovanović:Hello Franziska,Thank you for reaching out to us.We have noted this issue and passed it to our developers to have this resolved.In the meantime, please let me know if you have any other questions. reu0691 The purchase code is not registered, so it can't be activated.Closed   Amelia   Updated January 22, 2024 at 5:03pm   2 Most recent comment from Uroš Jovanović:Hello,This could be an issue with the SSL certificate. Are you maybe using Let's Encrypt for an SSL certificate? If you are, please update it because their certificate expired on the 1st of Octob ... Alice Order refundClosed   Amelia   Updated January 22, 2024 at 3:29pm   2 Most recent comment from Stefan Petrov:Hello Alice,Your refund request has been successfully submitted. The management will proceed with the request. Once approved, it usually takes 5 - 7 business days for the fund to be processed to your ... Amit Form Steps RearrangingClosed   Amelia   Updated January 22, 2024 at 2:53pm   2 Most recent comment from Stefan Petrov:Hello Amit,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to ... Tojo Alex payment optionClosed   Amelia   Updated January 22, 2024 at 1:38pm   2 Most recent comment from Stefan Petrov:Hello Tojo, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. Even if you disable all other payments, the "on-site" payment method w ... Henning Lyngmo Full day booking onlyClosed   Amelia   Updated January 22, 2024 at 1:14pm   2 Most recent comment from Stefan Petrov:Hello Henning,Thanks for reaching out to us. Unfortunately, currently, Amelia is not suitable for multi-day booking. While there is a possibility for multiple bookings (Cart feature), the customer ca ... Reijer Stevens Custom fieldsClosed   Amelia   Updated January 22, 2024 at 1:06pm   6 Most recent comment from Stefan Petrov:Hello Reijer,Thanks for the feedback. Yes, i agree. As already mentioned, we are working on improving the user experience already.If you have any other questions, feel free to open a new ticket and we ... NGUYEN VAN THUAN PHAT I want to delete this component but don't know where to delete itClosed   Amelia   Updated January 22, 2024 at 12:18pm   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tick ... Ridwan i upgraded amelia from starter to standard and i'm not getting the new featuresClosed   Amelia   Updated January 22, 2024 at 12:15pm   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Most likely both of you still have lite version installed and you did not replace it with full version but I can see that this is a duplicate ticket, an ... Franck Keppler Data Importation Issue in the PluginClosed   Amelia   Updated January 22, 2024 at 11:27am   5 Most recent comment from Marko Davidović:Hello again Franck,We sincerely regret any dissatisfaction you may feel, and we understand that it's impossible to cater to every individual's preferences. We acknowledge that achieving 100% ... Diana Rodriguez Modificacion de precios de ServiciosClosed   Amelia   Updated January 22, 2024 at 11:22am   2 Most recent comment from Stefan Petrov:Hello Diana,Thanks for reaching out to us.When the appointment is already assigned to the customer, there is no way to change the price, but in the Finance section, you can control the payments for al ... Jeremy Choi What are tags good for?Closed   Amelia   Updated January 22, 2024 at 11:16am   4 Most recent comment from Stefan Petrov:Hello Jeremy,You are most welcome.Please, let us know if you have any other questions or issues.Have a nice day! Mitch Rayborn NotificationsClosed   Amelia   Updated January 22, 2024 at 10:28am   7 Most recent comment from Aleksandar Vuković:I don't believe that's the issue, Mitch, since half of our team uses Macs.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in a ... Brian Hoke VulnerabilityClosed   Amelia   Updated January 22, 2024 at 9:19am   2 Most recent comment from Stefan Petrov:Hello Brian,Thanks for reaching out to us.A broken access control issue refers to a missing authorization, authentication or nonce token check in a function that could lead to an unprivileged user to ...