As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Masayoshi Kawase Inconsistency in Appointment Registration with WooCommerce PaymentsClosed   Amelia   Updated January 23, 2024 at 11:57am   4 Most recent comment from Stefan Petrov:Hello Masayoshi Kawase,We completely understand your concern regarding security risk, but this is the most efficient (and fastest) way of troubleshooting. The point here is to reproduce the use case, ... Lina Grebe Book several appointmentsClosed   Amelia   Updated January 23, 2024 at 10:43am   2 Most recent comment from Stefan Petrov:Hello LinaThanks for reaching out to us.Sorry to disappoint you, but, unfortunately, there is currently no such option with Amelia's built-in features. We have developed our "Cart" feature for mu ... Sergi Stripe IntegrationClosed   Amelia   Updated January 23, 2024 at 10:35am   8 Most recent comment from Uroš Jovanović:Hello Sergi,Thank you for sharing that with me.If you need further assistance with this, please let me know. Anders Skov Westermann Booking calendar does not showClosed   Amelia   Updated January 23, 2024 at 9:05am   4 Most recent comment from Stefan Petrov:Hello Anders,No problem at all, you are welcome. We are always here to help.Yes, in 99 % of the cases, there is a conflict between Amelia and the caching plugin. Some caching plugins have optimizing o ... Jeremy Choi Customer Backend Change LabelsClosed   Amelia   Updated January 23, 2024 at 8:42am   4 Most recent comment from Stefan Petrov:Hello Jeremy,You are welcome. I'm glad that i could help.As you already know, if you have any other questions, feel free to ask and we will gladly help. Rajesh Khanna schedulingClosed   Amelia   Updated January 23, 2024 at 8:37am   2 Most recent comment from Stefan Petrov:Hello Rajesh Khanna,Thanks for reaching out to us.When you say "unable to edit location hours" you probably mean the employee work hours? There is no option to change the location hours, since the l ... Andreas Problem with Attachment in Booking NotificationClosed   Amelia   Updated January 23, 2024 at 8:23am   6 Most recent comment from Aleksandar Vuković:Hello Andreas.We understand that there are several areas in the plugin that could benefit from improvement, and our developers are actively addressing them one by one. We have plans for a comprehensiv ... KimShala Hibbert Custom FieldsClosed   Amelia   Updated January 23, 2024 at 7:18am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Custom fields are tied to appointments, not to customers. So you can find them in the appointment data when you click to edit the appointment.Should you h ... fausto manzella codice acquistoClosed   Amelia   Updated January 23, 2024 at 7:08am   2 Most recent comment from Uroš Jovanović:Hello Fausto,Glad to hear that the issue has been resolved.I will have this ticket closed now. Benoit Lamaury NotificationClosed   Amelia   Updated January 23, 2024 at 7:08am   2 Most recent comment from Uroš Jovanović:Hello Benoit,An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.Your websit ... Andrew From Elementor to OxygenClosed   Amelia   Updated January 23, 2024 at 7:07am   6 Most recent comment from Uroš Jovanović:Hello Andrew,Thank you for the update on this.We will respond to the ticket that you created as soon as possible. David Rogers Events not showingClosed   Amelia   Updated January 23, 2024 at 6:56am   7 Most recent comment from Marko Davidović:Hello again David, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and w ... Jeremy Choi Send user welcome email by defaultClosed   Amelia   Updated January 23, 2024 at 6:53am   4 Most recent comment from Marko Davidović:Hello again Jeremy,We are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you th ... Maxime Potier Limit number of extras per serviceClosed   Amelia   Updated January 23, 2024 at 6:49am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can do the opposite you can set Minimum required extras but not maximum at the mome ... Tom Unable to reorder the fields in service selectionClosed   Amelia   Updated January 23, 2024 at 6:29am   6 Most recent comment from Uroš Jovanović:Hello Tom,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the� ...