As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Vicki Love employee availability for different treatmentsClosed   Amelia   Updated January 18, 2024 at 6:58am   6 Most recent comment from Marko Davidović:Hello again Vicki,Yes, you would need to create them manually. You can try and using events but when you add employee to an events the event overrides services and in that time period this employee is ... joris bruchet Responsive issueClosed   Amelia   Updated January 18, 2024 at 6:25am   11 Most recent comment from Marko Davidović:Hello again Joris,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and w ... Michael Allison SMS NotificationsClosed   Amelia   Updated January 18, 2024 at 5:29am   29 Most recent comment from Miloš Jovanović:Hi Michael,You're welcome.1. If you ever decide to move back to WPCrontrol and give it another chance for any reason, we did see this issue before from a couple of other Users, they were not able ... Remco Woocommerce cart doesnt allow multiple eventsClosed   Amelia   Updated January 17, 2024 at 5:05pm   2 Most recent comment from Uroš Jovanović:Hello Remco,The integration works this way, and it doesn't accept more than one product if an Amelia product is present. There's a possible workaround, though. Please note that this hasn� ... iman I cannot add more than one booking to the basketClosed   Amelia   Updated January 17, 2024 at 4:41pm   10 Most recent comment from Uroš Jovanović:Hello Iman,Thank you for the update on this and for your patience.The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're ... Michael Adding Events to PackageClosed   Amelia   Updated January 17, 2024 at 4:15pm   5 Most recent comment from Uroš Jovanović:Hello Michael,Please try the following Javascript and let me know if that works for you or not: // Select all elements with the class ".am-event-free"var elements = document.querySelectorAll('.a ... Tobias Nørbygaard events overviewClosed   Amelia   Updated January 17, 2024 at 4:05pm   2 Most recent comment from Uroš Jovanović:Hello Tobias,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Please feel free to search ... Milove Clairin Reset the reservation calendarClosed   Amelia   Updated January 17, 2024 at 4:02pm   2 Most recent comment from Uroš Jovanović:Hello Milove,Thank you for reaching out to us.Can you please let me know which version of the Amelia plugin you have installed on your website? If you are not on the latest version (7.3), please inst ... Greg Scheduling Cron Jobs via wp ameliaClosed   Amelia   Updated January 17, 2024 at 3:59pm   8 Most recent comment from Uroš Jovanović:Hello Greg,Thank you for the update on this.Can you please test it out now and let me know if it works or not?Looking forward to your reply. justin domain useClosed   Amelia   Updated January 17, 2024 at 3:58pm   4 Most recent comment from Stefan Petrov:Hello justin,I will forward the information regarding the refund to the management. Regarding the issues or questions that you have, you can write them here. We are providing support on Ticksy, so you ... Joanna Set up sub domainClosed   Amelia   Updated January 17, 2024 at 2:47pm   2 Most recent comment from Stefan Petrov:Hello Joanna,Thanks for reaching out to us.Regarding creating a subdomain, i have found an article where everything is explained regarding the steps that you need to do to create a subdomain. You ha ... Steven Gauerke Missing Phone NumbersClosed   Amelia   Updated January 17, 2024 at 2:39pm   6 Most recent comment from Uroš Jovanović:Hello Steven,Thank you for the credentials.We have noted this issue and passed it to ur developers to have it resolved.In the meantime, please let me know if you have any other questions and I will g ... KimShala Hibbert shortcode loading and buffering slowlyClosed   Amelia   Updated January 17, 2024 at 2:04pm   8 Most recent comment from Stefan Petrov:Hello KimShala,You are welcome! I'm glad that i could help.If you have any other questions, please feel free to open a new ticket and we will gladly help you there.Have a nice day! glwadys fluxa les horaires de prise de rdv ne correspondent pas à ce que j'ai configuré dans les reglagesClosed   Amelia   Updated January 17, 2024 at 1:52pm   2 Most recent comment from Stefan Petrov:Hello glwadys,Thanks for reaching out to us. Have you configured the working hours of the employee properly? Please note that there is a difference between the Global Working Hours and employee worki ... Darwin Scott Pinto Last Step to FinishClosed   Amelia   Updated January 17, 2024 at 1:38pm   3 Most recent comment from Uroš Jovanović:Hello Darwin,Glad to hear that the issue has been resolved.Please let me know if you have any other questions.