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Public Tickets

Stephen Urgent Production Error : Error Request failed with status code 500Closed   Amelia   Updated September 19, 2023 at 10:19am   4 Most recent comment from Uroš Jovanović:Hello Stephen,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Andrea Events or Services not workingClosed   Amelia   Updated September 19, 2023 at 9:48am   2 Most recent comment from Stefan Petrov:Hello Andrea,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: #3480217 For future reference, please don't open multiple tickets with the same topic ... stephanie barry woods Plugin not working with WP Bakery since WP updateClosed   Amelia   Updated September 19, 2023 at 9:17am   5 Most recent comment from Uroš Jovanović:Hello Stephanie,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... Thomas Assign Custom Fields to Booking FromClosed   Amelia   Updated September 19, 2023 at 8:46am   7 Most recent comment from Uroš Jovanović:Hello Thomas,We are glad to be able to assist you.In the meantime, please let me now if you have any other questions. Keith Evans user to user bookingsClosed   Amelia   Updated September 19, 2023 at 8:45am   2 Most recent comment from Uroš Jovanović:Hello Keith,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3459150/ For future reference, please don't open ... Gordon Goodman booking app. Phone and email are not being required on the booking form..I'm gettting the wheel of death and the booking form is not showing up on the page. How to I set up automatic refund if a person cancels last minumte.Closed   Amelia   Updated September 19, 2023 at 8:21am   2 Most recent comment from Uroš Jovanović:Hello Gordon,Thank you for reaching out to us.I tested out the booking form on the front end and it shows up just fine.In regards to last-minute cancellation fee, unfortunately, there is currently no ... Tim Smits Slow loading amelia booking pluginClosed   Amelia   Updated September 19, 2023 at 8:12am   4 Most recent comment from Stefan Petrov:Hello Tim,Sorry for the inconvenience, but there is not much that we can do since as we mentioned Amelia is not SaaS so the speed depends on your hosting package. We've had customers that used Am ... Elena Bascau Extend Service DurationClosed   Amelia   Updated September 19, 2023 at 7:43am   2 Most recent comment from Stefan Petrov:Hello Elena,Thanks for reaching out to us.Unfortunately, currently, this is not possible. The maximum duration of service (appointment) is 24 hours. Please feel free to search through our feature su ... Philippe Weickmann SMSClosed   Amelia   Updated September 19, 2023 at 7:06am   2 Most recent comment from Stefan Petrov:Hello Philippe,Thanks for reaching out to us.I suppose that the SMS option has been properly configured, but I recommend checking out our documentation regarding the SMS feature in Amelia.Regarding th ... Andeesh Mehdi Google Analytics Conversion TrackingClosed   Amelia   Updated September 19, 2023 at 6:59am   5 Most recent comment from Aleksandar Vuković:Hello Andeesh.The GA4 integration is Google Analytics, while the old integration is Google Universal Analytics.You need to add the Measurement ID and it will work. It can also be used through Google T ... Angélique Nunes PriceClosed   Amelia   Updated September 18, 2023 at 8:54pm   6 Most recent comment from Uroš Jovanović:Hello Angélique,I am glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lit ... Elisabeth Thomen EventClosed   Amelia   Updated September 18, 2023 at 2:09pm   2 Most recent comment from Uroš Jovanović:Hello Elisabeth,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... Chelsea Schmidt Event List ViewClosed   Amelia   Updated September 18, 2023 at 1:24pm   12 Most recent comment from Uroš Jovanović:Hello Chelsea,Glad to be able to assist you.In the meantime, please let me know if you have any other questions. HERVE DASILVA Google MeetClosed   Amelia   Updated September 18, 2023 at 1:05pm   4 Most recent comment from Uroš Jovanović:Hello Herve,Since you already enabled Google Meet, can you please check if the integration works fine when the appointment or event is booked?Looking forward to your reply. Alexander Peterson Multiple Pending AppointmentsClosed   Amelia   Updated September 18, 2023 at 12:31pm   2 Most recent comment from Uroš Jovanović:Hello Alexander,Thank you for reaching out to us.For that purpose, you will have to disable the "Allow booking above maximum capacity" option on the Amelia/Settings/Appointments.Please let me know if ...