Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
This is happening to me as well. No payment options, included in the standard plan, appear for me in my payment settings. Please advise. Also had issues with the newly downloaded .zip after the upgrade to the "standard" plan- (Amelia menu pages were blank- only the dashboard and settings page were displayed) so I had to roll back to the free .zip plugin file until I received a response. (My question is private since I provided personal info, but no response yet).
Providing a screenshot of the /settings -payments- page since Standard should come with payment options that are not available here.
PRIVATE TICKET #3566356
Attached files: Screenshot 2024-01-21 at 5.39.14 PM.png
Hello there,
Thank you for reaching out to us.
Most likely both of you still have lite version installed and you did not replace it with full version but I can see that this is a duplicate ticket, and we already covered this topic in another tickets that you opened.
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic
[email protected]
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