As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Robert Emanuel export sales and or customer dataClosed   Amelia   Updated April 3, 2024 at 9:14pm   2 Most recent comment from Uroš Jovanović:Hello Robert,For that purpose, you can take a look at the following two options on the Amelia/Customers and Amelia/Finance pages respectivelly..Please let me know if that works for you or not. Tomáš Strmiska Issue with reservation remind and cancelClosed   Amelia   Updated April 3, 2024 at 3:06pm   37 Most recent comment from Miloš Jovanović:Hi Tomáš,Thank you, we found the new tickets and happy to report, we were able to resolve all the issues on your Site.Please check our replies there;and of course,if anything new comes up, don' ... Jonathan Wildman Problem with minimum booking timeClosed   Amelia   Updated April 3, 2024 at 9:49am   4 Most recent comment from Stefan Petrov:You are welcome, Jonathan.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Barad Dediashwili Events Widgets are super slow to loadClosed   Amelia   Updated April 3, 2024 at 8:25am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc.- As for the ... Marcelo Rodriguez Plugin has an issue when I try to create an appointment from admin backendClosed   Amelia   Updated April 3, 2024 at 8:03am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.It look like your employee is not available for booking. So this can happen for several reasons. 1. Please check employee's work hours and if this s ... Gladys How toClosed   Amelia   Updated April 3, 2024 at 7:44am   2 Most recent comment from Stefan Petrov:Hello Gladys,Thanks for reaching out to us.Unfortunately, there is no option to "ban" a customer, but there is a "no show" option that can be enabled in User Roles / Customer. Once you enable this o ... Stanley My booking page is very slowClosed   Amelia   Updated April 3, 2024 at 6:51am   2 Most recent comment from Stefan Petrov:Hello Stanley,Thanks for reaching out to us.The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc. As for the spe ... chris customer notificationsClosed   Amelia   Updated April 3, 2024 at 5:25am   5 Most recent comment from Marko Davidović:Hello again,My apologies I forgot to ask this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that really matter to our future cus ... son nguyen Bringing anyone with youClosed   Amelia   Updated April 2, 2024 at 10:40pm   2 Most recent comment from Uroš Jovanović:Hello Son,Thank you for reaching out to us.There is such an option on the Amelia/Services/Duration & Pricing page.Please let me know if that works for you or not.Looking forward to your reply. Lisbel Valdés Rodríguez eMail validationClosed   Amelia   Updated April 2, 2024 at 2:04pm   12 Most recent comment from Stefan Petrov:Hello Lisbel,You are welcome! You just confirmed the workaround for email verification with new v2 booking formOf course, in case if you have any other questions, feel free to reach out to us and we w ... Gianluca Minenna Appointment without calendarClosed   Amelia   Updated April 2, 2024 at 12:39pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can not skip the calendar step in Amelia. Amelia is designed for appointments and da ... Dawn Fields Customer LabelClosed   Amelia   Updated April 2, 2024 at 11:50am   2 Most recent comment from Uroš Jovanović:Hello Dawn,Thank you for reaching out to us.Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. If ... Hendrik Customize Woocommerce Appointment InfoClosed   Amelia   Updated April 2, 2024 at 9:03am   11 Most recent comment from Marko Davidović:Hello Hendrik,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we w ... Ste Anders Hiding the priceClosed   Amelia   Updated April 2, 2024 at 7:19am   6 Most recent comment from Stefan Petrov:This option is in "general", it will be applied to all coupons. When creating a new coupon, in coupon settings, you can assign this coupon to particular services / events, which means that the coupon ... dan FormClosed   Amelia   Updated April 1, 2024 at 2:26pm   2 Most recent comment from Stefan Petrov:Hello dan,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. The workaround would be to use the custom fields - To add a link to Term ...