As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

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Public Tickets

Richard Aubin Customer Panel Profile to Appointments is Not IntuitiveClosed   Amelia   Updated April 5, 2024 at 8:31am   6 Most recent comment from Marko Davidović:Hello again Richard,We will close this also.Best regards.  Richard Aubin Step Form JS SnippetClosed   Amelia   Updated April 5, 2024 at 8:30am   6 Most recent comment from Marko Davidović:Hello again,We will do that now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. We wish you all the be ... Dawn Fields Customer PanelClosed   Amelia   Updated April 5, 2024 at 8:17am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Amelia can only exist in WordPress environment so it can be only used on WordPress.But there are two things 1. Our customer panel can be used on the site ... Isabel Lapaz different prices per service?Closed   Amelia   Updated April 5, 2024 at 8:04am   5 Most recent comment from Uroš Jovanović:Hello Richard,Thank you for your assist.Isabel, that is exactly how it works.If you have any other questions, please let me know and I will assist you with it. Kavaitri Client CalendarClosed   Amelia   Updated April 5, 2024 at 6:34am   8 Most recent comment from Marko Davidović:Hello Kavaitri and Richard (thanks for helping),This is not possible to achieve at this time so when they reschedule appointments they need to update this manually. As soon as we have this possibili ... James Multiple customers can no long book on single appointment slotClosed   Amelia   Updated April 5, 2024 at 5:37am   5 Most recent comment from Marko Davidović:Hello Erika,Please when you have questions open your own ticket we do not want to disturb other users since they will get each of your and our replies. We do not know what you want to achieve but you ... Benedetto Alert when no slots availableClosed   Amelia   Updated April 4, 2024 at 5:05pm   2 Most recent comment from Uroš Jovanović:Hello Benedetto,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://f ... Richard Aubin Admin Dashboard Doesn't Update on ChangeClosed   Amelia   Updated April 4, 2024 at 1:48pm   4 Most recent comment from Uroš Jovanović:Hello Richard,  I will have this ticket closed now. tom needham Text doesnt fitClosed   Amelia   Updated April 4, 2024 at 12:19pm   4 Most recent comment from Marko Davidović:Hello again,We are glad to hear that you managed to find a solution and we wish you all the best and hope you have a wonderful day ahead.  Tomáš Strmiska Placeholder in e-mail notification for Customer Panel in specific languageClosed   Amelia   Updated April 4, 2024 at 12:13pm   7 Most recent comment from Miloš Jovanović:Hi Tomáš,I am glad to see we are making positive progress towards resolving all the issues.I notice the new tickets, we will cooperate with colleagues in order to gather all the details we have fro ... Kate Dempsey reminder emailsClosed   Amelia   Updated April 4, 2024 at 12:11pm   6 Most recent comment from Uroš Jovanović:Hello Kate,I could not see a cronjob created for Amelia notifications so I created it now and you can test it out if it works or not.You can test the cron and see if it works this is the command: htt ... Henry Cannot complete orders via WooCommerceClosed   Amelia   Updated April 4, 2024 at 10:01am   15 Most recent comment from Stefan Petrov:Hello Henry,Looks like the issue is coming from "Extra Product Options" plugin. There is this option enabled.By default, there is no option for zero prices products that can be enabled in WooCoomerce, ... Tania Hiatt Fatal error after updateClosed   Amelia   Updated April 4, 2024 at 9:07am   2 Most recent comment from Stefan Petrov:Hello Tania,Thanks for reaching out to us. Can you please provide more information like screenshots or perhaps the WP admin credentials? We do not interfere with any data or anything else except for ... Eddie I want 15 minute buffer times, I work for one hour and take 15 minutes between clients.Closed   Amelia   Updated April 4, 2024 at 6:38am   4 Most recent comment from Uroš Jovanović:Hello Jair,Without setting up default time slot step, there is no option to set up buffer times or duration like that.That is how it works in Amelia to allow users to have more control over settings o ... Siddhi Appointment missing in Amelia booking systemClosed   Amelia   Updated April 4, 2024 at 6:35am   9 Most recent comment from Marko Davidović:Hello again,Then the only other solution that we have at this time is to disconnect employees from the calendar and reconnect it again and then purge the cache and this should not happen again. Hope ...