As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Данил registering a service package through the admin panelClosed   Amelia   Updated March 28, 2024 at 9:40am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, if you do not show this service on site on the front end you can still book this package and appointments from the backend. But if this service is p ... Daniel Arseneault Zoom integrationClosed   Amelia   Updated March 28, 2024 at 9:31am   22 Most recent comment from Uroš Jovanović:Hello Robert,Thank you for the update on this.Can you please create a new ticket for this purpose and we will assist you with this?Looking forward to your reply. dan Email SMTPClosed   Amelia   Updated March 28, 2024 at 9:18am   15 Most recent comment from Stefan Petrov:Hello dan,You are most welcome!If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Martijn Maat Booking-button in Google Business ProfileeClosed   Amelia   Updated March 28, 2024 at 8:30am   2 Most recent comment from Uroš Jovanović:Hello Martijn,Thank you for reaching out to us.At the moment, this is not possible as booking can only be done from Amelia.Please let me know if you have any other questions. Emanuel Two appointments for same timeslotClosed   Amelia   Updated March 28, 2024 at 8:30am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. And there is no workaround for this I'm afraid. Once an employee is booked on one s ... Diego The Amelia calendar only appears if the client is logged inClosed   Amelia   Updated March 28, 2024 at 8:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in ... Alyson Melhus Can not activate pluginClosed   Amelia   Updated March 28, 2024 at 7:53am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You still have the Lite version installed.You can download Amelia from this link https://we.tl/t-iqcS8WiURS We are sending you a short instruction on how ... Fabian Broussoux Amelia cancelled ?Closed   Amelia   Updated March 28, 2024 at 8:14am   4 Most recent comment from Marko Davidović:Hello again,We checked and there was an issue on our end and we have set this up and you should not have any issues with the updates as long as the license is valid.We wish you all the best and hope y ... Davide Category sidebar not showing + Change date and time of an appointmentClosed   Amelia   Updated March 28, 2024 at 7:06am   11 Most recent comment from Marko Davidović:Hello again,Thank you for the understanding and we will do our best to implement this as soon as possible.We wish you all the best and hope you have a wonderful day ahead.  Frank Ramirez Customer is not saving after bookingClosed   Amelia   Updated March 27, 2024 at 5:52pm   4 Most recent comment from Uroš Jovanović:Hello Frank,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on th ... Robin Tindall Front end panelClosed   Amelia   Updated March 27, 2024 at 2:57pm   6 Most recent comment from Stefan Petrov:Hello Robin,Apologies, i was referring to the customer panel, indeed. The customer can reschedule or cancel the appointment, as per the previous screenshot.On the other hand, the employee can manage t ... Peter Vukovic How to request event attendee informationClosed   Amelia   Updated March 27, 2024 at 2:29pm   2 Most recent comment from Uroš Jovanović:Hello Peter,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.This feature will be implem ... Ludwig Grognet translate termsClosed   Amelia   Updated March 27, 2024 at 1:45pm   4 Most recent comment from Stefan Petrov:You are welcome, Ludwig.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Toby Veitch ServicesClosed   Amelia   Updated March 27, 2024 at 1:44pm   4 Most recent comment from Uroš Jovanović:Hello Toby,Here is how you can do it.I will explain it here and also show it to you in the video.You will add a special day for specific date you want to be off for specific service and then set the ... David Burton Double BookingClosed   Amelia   Updated March 27, 2024 at 1:39pm   2 Most recent comment from Uroš Jovanović:Hello David,Thank you for reaching out to us.We have added an option in Amelia to prevent this, please check the following video on how to enable that option.Let me know if that works for you or not.L ...