As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Vianey No show label and cancelling within a package affecting the whole group appointment.Closed   Amelia   Updated August 9, 2024 at 8:56am   16 Most recent comment from Stefan Petrov:Just to add,  Until a fix is implemented, you can manage problematic appointments via the Appointments page as a workaround: Jiguel SMS not sendingClosed   Amelia   Updated August 9, 2024 at 7:44am   9 Most recent comment from Uroš Jovanović:Hello Devan,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versio ... Fulvio Employee login formClosed   Amelia   Updated August 9, 2024 at 6:43am   11 Most recent comment from Stefan Petrov:Hi Fulvio,Thanks for the feedback, but have you reached out to your hosting provider? It's not just about this plugin, it's about the caching issue. You can ask your hosting provider to do a ... Joshua Users not getting Emails for booking appointment confirmationClosed   Amelia   Updated August 9, 2024 at 6:31am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Please check what are you using, If you are using PHP mail that is by default then this is the reason why they do not get notifications and you need to se ... Proliv LLC refundClosed   Amelia   Updated August 9, 2024 at 6:04am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit ... Jacob S Broken Text EditorClosed   Amelia   Updated August 9, 2024 at 5:37am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.This looks like a bug we will forward this to our dev team so that they can take a closer look and hopefully it will be fixed in one of the future updates ... Bernhard Kerres Amelia - Search ViewClosed   Amelia   Updated August 9, 2024 at 5:31am   4 Most recent comment from Marko Davidović:Hello again,We covered this in our previous response we currently have no information on whether there will be a new search form, but all forms should be replaced with the new 2.0 versions. Until th ... Bonèta Van Staden booking hoursClosed   Amelia   Updated August 8, 2024 at 2:30pm   2 Most recent comment from Uroš Jovanović:Hello Bonèta,Thank you for reaching out to us.For that purpose, you will need to disable the "Use service duration for booking a time slot" option on the Amelia/Settings/General page.Please let me ... Shamika Jay Can we add Venmo payments with amelia?Closed   Amelia   Updated August 8, 2024 at 2:06pm   2 Most recent comment from Uroš Jovanović:Hello Shamika,Thank you for reaching out to us.Please check the following plugin that works with WooCommerce to enable Venmo payments.Let me know if that works for you or not. Matthew email confirmation not being received or sent to customersClosed   Amelia   Updated August 8, 2024 at 1:50pm   2 Most recent comment from Uroš Jovanović:Hello Matthew,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their S ... Simone Donker NotificationsClosed   Amelia   Updated August 8, 2024 at 1:42pm   2 Most recent comment from Uroš Jovanović:Hello Simone,Thank you for reaching out to us.Please check the following video for this purpose, but please note that this video shows how to do this for events, same logic applies for services as wel ... Stefan Calendar Design on Mobile - Improvement?Closed   Amelia   Updated August 8, 2024 at 1:41pm   2 Most recent comment from Uroš Jovanović:Hello Stefan,Thank you for reaching out to us.It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues w ... Leon Demeijer Amelia Shortcode not loading in Elementor Pop-upClosed   Amelia   Updated August 8, 2024 at 12:12pm   16 Most recent comment from Uroš Jovanović:Hello Leon,Glad to hear that it shows up fine now, but please note that we will work on further optimizing the speed of opening pop-ups.In the meantime, please let me know if you have any other quest ... David Subers Phone Number - Not UpdatingClosed   Amelia   Updated August 8, 2024 at 11:52am   2 Most recent comment from Stefan Petrov:Hi David,Thanks for reaching out to us. It's not a bug, there is no automatic update of the customer information. If a customer already booked an appointment in the past along with the phone numb ... Gerhard Reus Event CalendarClosed   Amelia   Updated August 8, 2024 at 11:23am   8 Most recent comment from Marko Davidović:Hello again,It is in a testing phase but until our QA and Dev team iron out all the kinks it will not be implemented but it should be implemented in the next few months. Should you have any further i ...