As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

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Public Tickets

Adam O. UsersClosed   Amelia   Updated August 15, 2024 at 11:10am   14 Most recent comment from Stefan Petrov:Yes, the admin/employee mix is not recommended, anyway, so the only option is to have a separate user role for each WP user. The Amelia Customer user role has already a set of permissions, but this al ... isaac Amelia Calendar Not Working in Popup with Elementor ProClosed   Amelia   Updated August 15, 2024 at 10:02am   4 Most recent comment from Marko Davidović:Hello again,Mop Im afraid that we do not quite get what you want to achieve but we have explained how our pop up button works. That is it this is how you create our pop us and how they work. This is h ... Ulrich SMTP ServerClosed   Amelia   Updated August 15, 2024 at 9:47am   2 Most recent comment from Uroš Jovanović:Hello Ulrich,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Sam Cooper CLEAR ALL CLIENTS DATA (Bookings info)Closed   Amelia   Updated August 15, 2024 at 7:35am   4 Most recent comment from Stefan Petrov:Hi Sam,You are welcome, glad it worked.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Frédéric Bianchi Group event registrationClosed   Amelia   Updated August 15, 2024 at 7:23am   4 Most recent comment from Uroš Jovanović:Hello Frédéric,Please let me know if you have any other questions. Leandro error sending email notifications to customersClosed   Amelia   Updated August 15, 2024 at 7:15am   2 Most recent comment from Uroš Jovanović:Hello Leandro,Thank you for reaching out to us.Do you have the "PHP Mail" mail service set up? Please note: We strongly recommend changing mail service setting to SMTP because email that is sent with ... Noor Gallery Send Manual NotificationsClosed   Amelia   Updated August 15, 2024 at 7:03am   2 Most recent comment from Stefan Petrov:Hi Noor Gallery,Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. All notifications are sent automatically, depending on the config ... Daniel Prange Hide Confetti Icon (congratulations.svg)Closed   Amelia   Updated August 15, 2024 at 7:01am   10 Most recent comment from Uroš Jovanović:Hello Daniel,Glad to hear that you managed to find the correct hide.I will have this ticket closed now. Michiel von der Crone Client creation in employee-panelClosed   Amelia   Updated August 15, 2024 at 6:59am   4 Most recent comment from Marko Davidović:Hello again,I would say you are welcome but there is nothing that I can do to help with this since this simply does not exist in Amelia. But the suggestion has been forwarded already. When or if this ... BENAOUDIA Change mailClosed   Amelia   Updated August 15, 2024 at 6:59am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.The owner of the license needs to send us an email to [email protected] from the email that was used during the purchase of the plugin. The content should ... Jeff Increase hoursClosed   Amelia   Updated August 15, 2024 at 6:22am   6 Most recent comment from Marko Davidović:Hello again,That was not our attention at all and we have kindly explained some reasons why we have this kind of policy. There is several more for example if someone is out of the office or in vacatio ... Barry Greenberg Some notifications not sending/being recievedClosed   Amelia   Updated August 15, 2024 at 5:59am   11 Most recent comment from Marko Davidović:Hello again,Please try out this and let us know how it goes. Other users can leave advice that can perhaps helps but we can note resolve their issue on your ticket. You perhaps do not mid but most of ... Immanuel Hengstenberg Remove imageClosed   Amelia   Updated August 14, 2024 at 1:39pm   2 Most recent comment from Stefan Petrov:Hi Immanuel,Thanks for reaching out to us. You can use this custom CSS code to hide the image  #amelia-container > div.am-fs__main > div > div.am-fs__main-content.am-fs__congrats.am-fs__main-content ... Morten Ellegaard Booking of maket placesClosed   Amelia   Updated August 14, 2024 at 12:52pm   2 Most recent comment from Uroš Jovanović:Hello Morten,Thank you for your inquiry. You can achieve this using the recurring appointment option in Amelia. Additionally, you can connect each employee to a specific location and then hide the emp ... Peter Johansson Timezone difference - Outlook calendarClosed   Amelia   Updated August 14, 2024 at 12:23pm   8 Most recent comment from Marko Davidović:Hello again,We are glad to hear that al is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. We ...