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Public Tickets

Stéphane synchronization problem Whatsapp message templateClosed   Amelia   Updated April 23, 2024 at 1:21pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3622886/ For future ... Luke Amelia Packages Not WorkingClosed   Amelia   Updated April 23, 2024 at 11:56am   4 Most recent comment from Marko Davidović:Hello again, We are glad to hear that all is fine now. But since we do not have any issues with the packages and latest version of Amelia if you want to resolve the issue on your site we would need ... Pablo Lopez Leon Packages have changedClosed   Amelia   Updated April 23, 2024 at 10:31am   13 Most recent comment from Uroš Jovanović:Hello Pablo,Yes, I can confirm, I performed checks on your website and it worked just fine.If you have any other questions, please let me know and I will gladly assist you. Milos GeneralClosed   Amelia   Updated April 23, 2024 at 10:23am   2 Most recent comment from Uroš Jovanović:Hello Milos, Thank you for reaching out to us. 1. I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. This option will be i ... CARLOS ATRISTAIN Subject: Amelia Plugin Support Ticket - WooCommerce Compatibility IssueClosed   Amelia   Updated April 23, 2024 at 9:44am   2 Most recent comment from Stefan Petrov:Hello Carlos,Thanks for reaching out to us. As you already noticed, WooCoomerce released an update with minor changes and apparently, there are some changes that needs to be done on our side. If you s ... Spanishclasseslive S.L. UpgradeClosed   Amelia   Updated April 23, 2024 at 9:38am   10 Most recent comment from Marko Davidović:Hello again,We have tested this and we can not replicate the issue. You can see in the screenshot that we made a bookingAnd then this appointment showed in AmeliaAs far as we can see we you do not ha ... Francisco History of appointmentsClosed   Amelia   Updated April 23, 2024 at 9:16am   4 Most recent comment from Stefan Petrov:You are welcome, Francisco.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Emmanuel Ekene Customer Panel CustomizationClosed   Amelia   Updated April 23, 2024 at 9:09am   2 Most recent comment from Stefan Petrov:Hello Emmanuel,Thanks for reaching out to us. As my colleague already mentioned, customers can log in to the customer panel to book an appointment only from a package. This means that they can purchas ... Sean Marren I need help with a time slot feature that I cannot seem to configure just rightClosed   Amelia   Updated April 23, 2024 at 9:04am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.1. I want to offer a one hour service, which needs a 15 minute buffer before and a 15 minute buffer after. However, I would like to offer a two and a hal ... Dustin Cancel URLClosed   Amelia   Updated April 23, 2024 at 8:35am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You need only to insert % appointmnet_cancel_url% placeholder. If you copy that placeholder from the list, you must edit and remove the "spacing" before a ... Carin event notification to OrganizerClosed   Amelia   Updated April 23, 2024 at 8:07am   4 Most recent comment from Stefan Petrov:Hello Carin,Yes, since the user that has been added as "Organizer" will be "treated" as the organizer of that event and it will receive all emails. Also, other employees can be added in "stuff" field, ... Namika Customer field syncClosed   Amelia   Updated April 23, 2024 at 8:00am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Please purge the cache from site and from the browser and changes should take affect. In case that they do not then it seems like a slightly more difficu ... Alex Boag-Munroe WooCommerce IntegrationClosed   Amelia   Updated April 23, 2024 at 7:59am   3 Most recent comment from Stefan Petrov:Hello Alex,Thanks for reaching out to us.Yes, ever since the WooCoomerce update, we've had some issues such as "empty cart" and issues where no customer information was sent to the checkout windo ... Stanislav Inquiry about Upgrading to Standard Version from StarterClosed   Amelia   Updated April 23, 2024 at 7:37am   5 Most recent comment from Stefan Petrov:Hello Stanislav,Great to hear that! Thanks for the feedback.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Shirley problem with AMELIA pluginClosed   Amelia   Updated April 23, 2024 at 6:58am   6 Most recent comment from Uroš Jovanović:Hello Shirley,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on ...