As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Michael Event attendees exportClosed   Amelia   Updated August 5, 2024 at 7:16am   6 Most recent comment from Stefan Petrov:Hi Michael,No problem, you are welcome. Looking forward to hearing from you regarding other questions or issues. Simon Ferrara BookingClosed   Amelia   Updated August 5, 2024 at 6:31am   2 Most recent comment from Stefan Petrov:Hi Simon,Thanks for reaching out to us. This would be possible if you have two services assigned to one employee. In that case, once a customer chooses the timeslot for service 1, the same timeslots ... Adam O. Cron ScheduleClosed   Amelia   Updated August 5, 2024 at 5:42am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Cronn notifications are WP product not ours and you can use them without Amelia. So we can not know what and how you set cron to work and how many times i ... Claude Michaud Multi-days eventClosed   Amelia   Updated August 5, 2024 at 5:28am   4 Most recent comment from Marko Davidović:Hello again, Thank you for the additional explanation we understand it better and events have a completely different way of function and logic so this is not as easy to implement as you may think and ... Bryce Davis Custom HTML Services DescriptionClosed   Amelia   Updated August 5, 2024 at 5:16am   8 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Ashlee adding the Cron for scheduled notificationsClosed   Amelia   Updated August 5, 2024 at 5:16am   2 Most recent comment from Marko Davidović:Hello there,Thank you for reaching out to us.For cron the best and easiest way to set this up is just to ask your hosting provider to set this, Since cron-reminder notifications are created and set on ... Andrew Karetas Employee needs to change special daysClosed   Amelia   Updated August 2, 2024 at 2:10pm   4 Most recent comment from Uroš Jovanović:Hello Andrew,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins th ... it events vs servicesClosed   Amelia   Updated August 2, 2024 at 1:24pm   4 Most recent comment from Stefan Petrov:Hi It,You can configure the special days in employee settings. By default, the work hours for a specific employee are repeated weekly, but if you configure the special days, the timeslots would be vis ... varia bonora PackagesClosed   Amelia   Updated August 2, 2024 at 12:46pm   2 Most recent comment from Stefan Petrov:Hi varia,Thank you for reaching out to us. We sincerely apologize for the delayed response. We have identified the issue you mentioned and want to assure you that our team is diligently working on a ... Lyle de Groot Emails not sendingClosed   Amelia   Updated August 2, 2024 at 10:58am   9 Most recent comment from Uroš Jovanović:Hello Lyle,I will do that.Thank you for the update on this. Vrushabh Infozzle Add Employee panel timezone filed in notification PlaceholderClosed   Amelia   Updated August 2, 2024 at 10:26am   4 Most recent comment from Stefan Petrov:Hi Vrushabh,I can forward the information, but the feature is moved higher on the priority list based on the user vote on our feature suggestion page. We are working on implementing the other feature ... Bernard Zomer API EndpointClosed   Amelia   Updated August 2, 2024 at 11:31am   3 Most recent comment from Uroš Jovanović:Hello Bernard,For now you ca use the same endpoint used by the plugin, http://localhost/amelia/wp-admin/admin-ajax.php?action=wpamelia_api&call=/payment/mollie . The data sent is similar to the one ... Jason WooCommerce Cart - View in cartClosed   Amelia   Updated August 2, 2024 at 9:58am   2 Most recent comment from Uroš Jovanović:Hello Jason,Thank you for reaching out to us.You can change this on what goes through on the "Set MetaData and Description" field on the Amelia/Settings/Payments page.Please let me know if that works ... ronnie adams Recurring Appts Lots of EmailsClosed   Amelia   Updated August 2, 2024 at 9:11am   6 Most recent comment from Marko Davidović:Hello again,Please do that since as you can see we can not replicate this issue and we have never seen this before.Looking forward to your reply.   Claude Michaud Bug (big one)Closed   Amelia   Updated August 2, 2024 at 8:47am   4 Most recent comment from Uroš Jovanović:Hello Claude,Thank you for the credentials.I could not replicate this issue from my end, thus it would be great if you could provide me with the screen recording of this whole process and I will assis ...