Okay

Public Tickets

Malcolm Maxwell ActivationClosed   Amelia   Updated June 26, 2024 at 11:26am   3 Most recent comment from Stefan Petrov:Hello Malcolm,Thanks for the feedback. Great to see that you were able to fix the issue.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! [email protected] Calendar settingsClosed   Amelia   Updated June 26, 2024 at 11:19am   2 Most recent comment from Uroš Jovanović:Hello Kathryn,Thank you for reaching out to us.Can you please clear the cache and let me know if that works for you or not?Looking forward to your reply. Ruslana Online booking on the website has stopped workingClosed   Amelia   Updated June 26, 2024 at 11:04am   5 Most recent comment from Stefan Petrov:Hi Ruslana,Great, thanks for the feedback. It will be addressed in a future update, it was creating a conflict with this one.Should you have any other questions or issues, feel free to reach out to us ... CARLOS ATRISTAIN Duplicate Appointments Issue w/Amelia Plugin 6.6 - Urgent Support NeededClosed   Amelia   Updated June 26, 2024 at 10:56am   50 Most recent comment from Uroš Jovanović:Hello Carlos,Thank you for reaching out to us.We have since responded to the other ticket that you created, please check the response. We are looking forward to your reply. Irena Amelia is not working all dayClosed   Amelia   Updated June 26, 2024 at 10:17am   4 Most recent comment from Marko Davidović:Hello again,No this is old option but for now it needs to be turned off and hopefully form the next update you should be able to turn it on again. After you turn it of now and purge the cache all shou ... Simon Ferrara Mobile service booking not showing from the top of pageClosed   Amelia   Updated June 26, 2024 at 10:12am   25 Most recent comment from Marko Davidović:Hello again,You are most welcome, we wish you all the best and hope you have a wonderful day ahead.  Elisabeth ​Are custom field data included in the customer details when exporting the attendee list of an event?Closed   Amelia   Updated June 26, 2024 at 9:37am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, when you go to export option you can choose what will be exported like thisShould you have any further inquiries, we kindly request that you open sep ... Loft33 Error loading Events & ServicesClosed   Amelia   Updated June 26, 2024 at 8:53am   4 Most recent comment from Loft33:Hello Stefan, Thank you for your reply. Good to hear the issue is set to be fixed.Kind regards Jeyantus Not redirecting to checkout/payment pageClosed   Amelia   Updated June 26, 2024 at 7:15am   4 Most recent comment from Marko Davidović:Hello again,Please check if you can see the booking form on page when you are logged in? If this is the case then this can be 1 of 3 issues 1. The reason why the form is not visible for non-logged-i ... Catalina Alba Issues Amelia woocommerceClosed   Amelia   Updated June 26, 2024 at 7:14am   2 Most recent comment from Stefan Petrov:Hello Catalina,Thanks for reaching out to us. I suppose this is related to a specific event? Can you please provide the WP admin credentials, so we can log in to test? Also, can you give us more detai ... Mireia date & time not chargingClosed   Amelia   Updated June 26, 2024 at 7:10am   4 Most recent comment from Marko Davidović:Hello again,We have a solution for this. Go to settings activations and turn off load entities on page load and purge the cache and after that al should be fine.Should you have any further inquiries, ... Anders Skov Westermann Account statement?Closed   Amelia   Updated June 27, 2024 at 11:19am   3 Most recent comment from Marko Davidović:Hello there,We just got the feedback from our colleagues and they have told us that there is no such transaction in our system so this did not came from us. Please reach out to you bank so that they c ... Szabolcs Fekete Existing email problem with userClosed   Amelia   Updated June 26, 2024 at 5:39am   8 Most recent comment from Marko Davidović:Hello again,No worries we are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help y ... Hristo Bulgarian Lev Currency PaypalClosed   Amelia   Updated June 27, 2024 at 9:37am   7 Most recent comment from Uroš Jovanović:Hello Hristo,We will have this checked with PayPal as we are simply transferring payment data to PayPal and this is outside of our scope.In the meantime, you can change the currency to some other lik ... Kimberli back end paymentClosed   Amelia   Updated June 25, 2024 at 4:06pm   6 Most recent comment from Uroš Jovanović:Hello Kimberli,Thanks for that.I will have this ticket closed now.