As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

erwin 5 hour blockClosed   Amelia   Updated September 9, 2024 at 9:43am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.1. Please check how did you set the default time slot step in general settings2. If you have buffer time for this service 3. This is perhaps most importa ... Rushank Timetable adjustmentClosed   Amelia   Updated September 9, 2024 at 9:37am   4 Most recent comment from Uroš Jovanović:Hello Rushank,Thank you for the update on this.Custom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some page builder), addi ... Andrea Pamp-Weissenseel Customer SelectionClosed   Amelia   Updated September 9, 2024 at 9:30am   4 Most recent comment from Uroš Jovanović:Hello Andrea,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Emilie Courtemanche Events not adding to google calendarClosed   Amelia   Updated September 9, 2024 at 9:01am   2 Most recent comment from Uroš Jovanović:Hello Emilie,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Robin Meta-tag of product destriptionClosed   Amelia   Updated September 9, 2024 at 8:55am   3 Most recent comment from Uroš Jovanović:Hello Robin,Thank you for reaching out to us.For that purpose, you will have to reach out to WooCommerce support and they will be able to assist you.Please let us know if you have any other questions ... Hillary Gerber Employee statusClosed   Amelia   Updated September 9, 2024 at 8:29am   2 Most recent comment from Uroš Jovanović:Hello Hillary,Thank you for reaching out to us.Can you please check if an employee has the day off or is it outside of their working hours at the time of checking?Looking forward to your reply. Lyle de Groot Please fix search function on TicksyClosed   Amelia   Updated September 9, 2024 at 8:26am   3 Most recent comment from Uroš Jovanović:Hello Lyle,Thank you for the update on this and for your feedback and suggestions.Please let me know if you have any other questions. Jennifer Johnston AmeliaClosed   Amelia   Updated September 9, 2024 at 7:34am   6 Most recent comment from Marko Davidović:Hi Jennifer,Stefan is out of the office so I will step in for him. We are glad to hear that Stefan has helped you and that all is fine now and should you have any further inquiries, we kindly request ... Ronald Marcelo Reserva De Múltiple serviciosClosed   Amelia   Updated September 9, 2024 at 7:08am   9 Most recent comment from Uroš Jovanović:Hola Ronald,Por favor, realiza las siguientes pruebas en tu sitio web marcelospeluqueria.com y limpia la caché después de cada cambio en Amelia para asegurarte de que se reflejan correctamente los a ... Adebayo Kehinde Help with adding My Already customized Amelia services to my websiteClosed   Amelia   Updated September 9, 2024 at 5:55am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Not sure what it the issue but when you create pages you can add this manually or via our widgets or you can preselect them. You can read more about our ... Gagnol Clara problème avec l'upgrade vers proClosed   Amelia   Updated September 9, 2024 at 5:54am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is not done automatically you need to manually update new version that you have updated.  You can download Amelia from this link https://we.tl/t-X ... Katharina Lewis Remove unwanted information from booking maskClosed   Amelia   Updated September 9, 2024 at 5:54am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can perhaps try and remove this via CSS .amelia-v2-booking #amelia-container .am-button.am-button--plain { display: none } .amelia-v2-booking #am ... Signe Skjoldborg Lassen booking of extra servicesClosed   Amelia   Updated September 9, 2024 at 5:51am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to make sure that you added the correct placeholder in the notifications  Should you have any further inquiries, we kindly request that you ope ... Andrew Is it possible to allow students to schedule lessons form the customer panel?Closed   Amelia   Updated September 9, 2024 at 5:50am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. They can book new appointments only if they are part of the package. Individual appointments can not be booked from a panel they must be booked from the ... JP Fallou Google Calendar IntegrationClosed   Amelia   Updated September 9, 2024 at 5:49am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, no, if this shows in Amelia then this is not set properly in Google console. We can not influence this. For this you will need to reach ou ...