As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

IC Concept Employee handling several services at onceClosed   Amelia   Updated September 30, 2024 at 9:58am   2 Most recent comment from Uroš Jovanović:  Hello, The issue you are encountering stems from having only one employee available for the bookings. When a customer books a specific service for a particular time slot, that employee be ... Geovanni Granda SMSClosed   Amelia   Updated September 30, 2024 at 9:29am   2 Most recent comment from Stefan Petrov:Hello Geovanni, I hope you are doing well. Unfortunatelly, the SMS messages are no two-way reply. This is an automated process and the SMS messages are only sent when there is a booking confirmed. Cus ... Axel ID in a mailClosed   Amelia   Updated September 30, 2024 at 9:15am   2 Most recent comment from Uroš Jovanović:Hello Axel, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Bryan Patterson Customer Panel mobile sidebar collapseClosed   Amelia   Updated September 30, 2024 at 9:06am   2 Most recent comment from Uroš Jovanović:Hello Bryan, Thank you for reaching out to us. Please provide me with the customer credentials so I can log in and take a look into this. Looking forward to your reply. Jiří Skorpion Hovorka tax receipt of purchaseClosed   Amelia   Updated September 30, 2024 at 9:04am   2 Most recent comment from Stefan Petrov:Our plugins are being sold through a reseller (Paddle),  and the only payment methods are PayPal or credit cards. Their receipt contains their VAT number. If the VAT number of your company is not reg ... Maria Esther SMTP email configuration for notifications.Closed   Amelia   Updated September 30, 2024 at 8:42am   2 Most recent comment from Uroš Jovanović:Hello Maria, Thank you for reaching out to us. If you don’t have this option, it might be because: 2-Step Verification is not set up for your account. 2-Step Verification is only set up for security ... Matthias Bartel Send e-mail notification to another e-mailClosed   Amelia   Updated September 30, 2024 at 6:38am   4 Most recent comment from Stefan Petrov:Hi Matthias, You are welcome. Unfortunatelly, currently, there is no option to configure this as per the email address. Currently, you can configure it per service, and the email notification will onl ... Lola Google Calendar Add EventClosed   Amelia   Updated September 30, 2024 at 6:31am   9 Most recent comment from Stefan Petrov:Hello Lola, Thanks for the feedback. Great to hear that everything is working properly now! Should you have any other questions or issues, feel free to reach out to us, and we will assist you. Have a ... Dominic Hart Amelia Plugin Critical ErrorClosed   Amelia   Updated September 30, 2024 at 5:50am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Would you be able to provide us with a Staging site, along with WP-admin (Administrator) user, FTP credentials and the database access ( Either link wi ... VERSASPHERE Inquiry on Modifying Expiry Date for Purchased PackagesClosed   Amelia   Updated September 30, 2024 at 5:37am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The duration you set is for the package while the appointments within a package are defined by the "Period available for booking" in Amelia's Genera ... Justin Sackett Linking Events to WP ProductsClosed   Amelia   Updated September 30, 2024 at 5:36am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to connect Amelia events with your WooCommerde products. We will explain how the logic between Amelia bookings and WooCommerce Products works: - ... Stefan Events in AmeliaClosed   Amelia   Updated September 30, 2024 at 5:36am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Not exactly services and events works and looks quite differently. You can separate them in few way via shortcodes like this For the Event booking: [amel ... Leonie Visser CalendarClosed   Amelia   Updated September 30, 2024 at 5:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Amelia is designed for appointments and time slots can not be hidden Im afraid. This is ... IC Concept Customer Panel show fieldsClosed   Amelia   Updated September 30, 2024 at 5:28am   4 Most recent comment from Marko Davidović:Hello again, We can not say if this is a possible to achieve with some custom coding or not. Our dev do not accept personal customization requests so they can not develop this event if it is possible. ... Jens Keradinidis Different opening hours for employees on one dayClosed   Amelia   Updated September 29, 2024 at 12:52pm   3 Most recent comment from Uroš Jovanović:Hello Jens, Glad to hear that the issue has been resolved. I will have this ticket closed.