As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Koray Label translation doesn't workClosed   Amelia   Updated November 1, 2024 at 8:14am   2 Most recent comment from Stefan Petrov:Hi Koray, Thanks for reaching out to us. Allow me to explain how this works. Amelia doesn't have the language settings so it uses Wordpress language settings. This means that it will follow the l ... Daniel McKenna Amelia Customers saved as UsersClosed   Amelia   Updated November 1, 2024 at 7:54am   2 Most recent comment from Stefan Petrov:Hello Daniel, Thanks for reaching out to us. You can turn off the option "Automatically create a WP user" in User Role settings / Customer section  Astrid De Deyne online coursesClosed   Amelia   Updated November 1, 2024 at 7:33am   8 Most recent comment from Stefan Petrov:Hi Astrid, Unfortunatelly, we haven't saved the exact ticket nor we don't have the website information, apologies for that. Perhaps, you can contact the LearnDash support directly and ask th ... Darwin Rodgers Email through SMTPClosed   Amelia   Updated November 1, 2024 at 7:14am   4 Most recent comment from Marko Davidović:Hello again, Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way t ... Simon SeveralClosed   Amelia   Updated November 1, 2024 at 6:49am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Not sure what you want to set and how you have set it up. But Amelia works like this. You need to set that they are redirected back to Amelia booking for ... Darwin Rodgers Amelia & WoocommerceClosed   Amelia   Updated October 31, 2024 at 8:05pm   4 Most recent comment from Uroš Jovanović:Hello Darwin, Thank you for your interest in our product. Currently, we don't have a subscription feature built-in, but it is planned for inclusion in our Pro and/or Developer licenses in the fut ... Francesca Kendall Cannot add coupon / discountClosed   Amelia   Updated October 31, 2024 at 7:55pm   6 Most recent comment from Uroš Jovanović:Hello Francesca, I understand the frustration with not being able to apply a discount code at the time of booking. This feedback has been passed directly to our management team, and I hope it will ... isaac Issue with Amelia Appointment Notifications Not Being SentClosed   Amelia   Updated November 4, 2024 at 3:01pm   19 Most recent comment from Uroš Jovanović:Hello Isaac, As it still works fine with the same email on the other website, then this is a specific issue with your website (server). Can you please reach out to your hosting provider and ask them i ... Chunibyuu Mobile Responsive for Add OnsClosed   Amelia   Updated October 31, 2024 at 7:04pm   4 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out! Currently, Amelia doesn’t support booking for multiple days in one appointment without setting specific time slots. Each appointment is set to a single date and ti ... Pierre-Yves Shortcode [ameliacatalogbooking]Closed   Amelia   Updated October 31, 2024 at 1:34pm   2 Most recent comment from Stefan Petrov:Hello Pierre-Yves Gadina, Thanks for reaching out to us. Unfortunatelly, there is no option to hide the category step in the Catalog booking form. This is actually the essential step in the Catalog bo ... Jakub Google Calendar Integration and Days Off Issues After Domain ChangeClosed   Amelia   Updated October 31, 2024 at 10:19am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. We will close this ticket but should you have any further inquiries, we kindly request that you open separate tickets fo ... Jacqui Setting work hoursClosed   Amelia   Updated October 31, 2024 at 10:04am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. In Amelia this is possible to set only via special days since you do not have standard work hours. You can read more about special days on this link http ... Javier Diaz Envio de correo a clientesClosed   Amelia   Updated October 31, 2024 at 9:47am   2 Most recent comment from Stefan Petrov:  Hola Javier, Gracias por contactarnos. Tienes que desactivar la opción "Crear automáticamente usuario de cliente de Amelia" en la configuración de Roles de Usuario / sección Cliente. S ... Jarek checkboxes for GDPRClosed   Amelia   Updated October 31, 2024 at 9:13am   9 Most recent comment from Jarek:I will definitely make use of it, and thank you once again! :) Carin Lockhart Appointment window has no sidebarClosed   Amelia   Updated October 31, 2024 at 8:48am   10 Most recent comment from Stefan Petrov:Hello Karin, Apologies for the delayed answer. Just to make sure. Which page from these there is in question?  Becuase the booking form on "Yoga" and "Yoga Nidra" work fine and the sidebar is visibl ...