As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Daniel Reid EventsClosed   Amelia   Updated November 4, 2024 at 7:38am   6 Most recent comment from Stefan Petrov:Hello Theodoros, This can be configured in General settings. There is an option to choose the items per page for both frontend and backend.  Ulrich Mueller form integrationClosed   Amelia   Updated November 4, 2024 at 6:34am   9 Most recent comment from Marko Davidović:Hello again, We will check with our Dev team is there any other options that you can set or this is the only one.  Peter amelia customer accountClosed   Amelia   Updated November 4, 2024 at 6:29am   4 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. Please do not write more than once on the ticket because it sends it to the end of the queue. We work on the tickets in order as they arrive, and each ... Janamarechal including VATClosed   Amelia   Updated November 4, 2024 at 6:27am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are not quite sure what the issue is but as far as we understand there is an issue with VAT on WooCommerce side. So you need to reach out to their sup ... Brahim Disable buffer timeClosed   Amelia   Updated November 4, 2024 at 6:27am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Ahmad Maraaba Upgrade planClosed   Amelia   Updated November 4, 2024 at 6:24am   4 Most recent comment from Marko Davidović:Hello again, Do not worries you will not lose any of the data. Once you purchase and you want install new one follow the instructions bellow.  You can download Amelia from your profile in our store. ... Marina Wolf Time zones do not work correctlyClosed   Amelia   Updated November 4, 2024 at 6:21am   14 Most recent comment from Marko Davidović:Hello again, You can open the ticket here: https://tmsplugins.ticksy.com/submit/#100012870 at any time if your license is valid. As for your suggestion we encourage you to kindly consider submitting ... Jack Daltrey Auto Tax on EventsClosed   Amelia   Updated November 1, 2024 at 3:11pm   2 Most recent comment from Uroš Jovanović:Hello Jack, Thank you for bringing this to our attention. Currently, taxes do not auto-apply to newly created events, and you need to manually update the "all events" dropdown on the taxes tab for eac ... Dujon Zivic How to include Event into CategoryClosed   Amelia   Updated November 1, 2024 at 2:56pm   2 Most recent comment from Uroš Jovanović:Hello Dujon, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... son nguyen send an email 1 day in advance to remind customers about their appointmenClosed   Amelia   Updated November 1, 2024 at 2:34pm   2 Most recent comment from Uroš Jovanović:Hello Son, Thank you for reaching out to us. For that purpose, you can set up a cronjob in Amelia. cron is a Linux utility that schedules a command or script on your server to run automatically at a ... Isabel Hoffmeyer Appointments not showing up under calendar or appointmentsClosed   Amelia   Updated November 1, 2024 at 1:49pm   7 Most recent comment from Uroš Jovanović:Hello Isabel, Thank you for the update on this. Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occu ... ronnie adams Who used coupons?Closed   Amelia   Updated November 1, 2024 at 11:10am   4 Most recent comment from Uroš Jovanović:Hello Ronnie, Thank you for letting us know, and we're glad to hear that exporting the appointments provided the information you needed, including the 'coupon' field. It’s great that ... Bobby Square integrationClosed   Amelia   Updated November 1, 2024 at 10:20am   11 Most recent comment from Marko Davidović:Hello again, We have checked this with our dev team and this is not up to Amelia so we do not need login. This can not be set or checked in Amelia. So you need to reach out to their support team as me ... Jarek CartClosed   Amelia   Updated November 1, 2024 at 9:30am   12 Most recent comment from Stefan Petrov:You are welcome, Jarek. Have a nice weekend!   Christopher Change PriceClosed   Amelia   Updated November 1, 2024 at 8:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. You can not change the price after it was already booked for one price. You can only ch ...