As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Derek Hudson Stripe - customer infoClosed   Amelia   Updated November 6, 2024 at 1:07pm   5 Most recent comment from Marko Davidović:Hello again, We are glad that all is working fine now and hopefully this will not happen again. We wish you all the best and hope you have a wonderful day ahead.  Vogue Couture remove repeat appointment optionClosed   Amelia   Updated November 6, 2024 at 11:42am   2 Most recent comment from Stefan Petrov:Hello Vogue Couture, Thanks for reaching out to us. This can enabled in service settings. The option is called "Set recurring appointment: Make sure it's set to "disabled". Sandeepa Details changed NotificationClosed   Amelia   Updated November 6, 2024 at 10:25am   8 Most recent comment from Stefan Petrov:Hi Sandeepa, I understand your use case, thank you for your additional explanation, but as per my previous testing, the notification template is sent properly. Here is another use case.  I've cr ... Derek Hudson Notification settings (SMTP)Closed   Amelia   Updated November 6, 2024 at 9:56am   4 Most recent comment from Stefan Petrov:Hi Derek, I've mentioned "one way sync" to point out that there is no option to configure "reply to". Currently, the notifications are only sent to customers and employees based on the appointmen ... Anja in der Weide Zoom and Google Maps integrationClosed   Amelia   Updated November 6, 2024 at 9:08am   10 Most recent comment from Stefan Petrov:You are welcome, Anja. Thanks for the feedback! My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugi ... Matas Pricing for employeesClosed   Amelia   Updated November 6, 2024 at 9:07am   2 Most recent comment from Stefan Petrov:Hi Matas, Thanks for reaching out to us. You can either display the service pricing or pricing per employee. Having configured just service pricing, it will show the same service price for each employ ... Jamie Stone Employee StatusClosed   Amelia   Updated November 6, 2024 at 9:03am   9 Most recent comment from Uroš Jovanović:Hello Jamie, We have had such an issue in the past. Can you please let me know which version of the Amelia plugin you have installed on your website? If you are not on the latest version (7.8.2), plea ... Reshad Hassani Limiting the number of bookingsClosed   Amelia   Updated November 6, 2024 at 8:53am   4 Most recent comment from Marko Davidović:  Hello again, When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in sepa ... Colin Amelia widget is not showingClosed   Amelia   Updated November 6, 2024 at 8:27am   2 Most recent comment from Stefan Petrov:Hello Colin, Thanks for reaching out to us. It's the caching plugin conflict. Please disable it and Amelia should work without any issues. Of course, let me know if it works.  Sharat Dhakad Partial RefundClosed   Amelia   Updated November 6, 2024 at 7:48am   9 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you.  We wish you all the best and hope you have a wonderful day ahead.  Dimitris Farganis Clarifications for Amelia Plugin ImplementationClosed   Amelia   Updated November 6, 2024 at 7:39am   4 Most recent comment from Stefan Petrov:Hello Rakinul, I would kindly ask you to open a new ticket and we will provide assistance there. In that way, issues and questions that are related to different subjects will be in separate tickets so ... Francisco Latapiat Form paddingClosed   Amelia   Updated November 6, 2024 at 7:16am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes, there is a default margin, top and bottom margin as 100px. It is the same on our Demo here. We are gathering all the feedback and suggestions for i ... Francisco Latapiat sub domainsClosed   Amelia   Updated November 6, 2024 at 5:53am   2 Most recent comment from Uroš Jovanović:Hello Francisco, Amelia works well in multisite environment. If your subsites are subdomains from the main domain, then you can use the Pro 1 license.If each subsite has a different domain, with our P ... Tom Need the ability for customer to select between onsite or phone/online meeting appointment bookingClosed   Amelia   Updated November 5, 2024 at 8:36pm   8 Most recent comment from Uroš Jovanović:Hello Tom, Thank you for the update on this. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Matthias Bartel e-mail notifications with S/MIME certificate in AmeliaClosed   Amelia   Updated November 5, 2024 at 4:19pm   2 Most recent comment from Uroš Jovanović:Hello Matthias, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://f ...