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Public Tickets

anwar refund time run outClosed   Amelia   Updated May 21, 2024 at 8:07am   3 Most recent comment from Marko Davidović:Hello again, Just in case we checked with our billing team and they have sent you a refund already this is not up to us you just need to wait and a refund will reach you.We wish you all the best and ... Louis How to manage bookings done by a 3rd party?Closed   Amelia   Updated May 20, 2024 at 9:39pm   4 Most recent comment from Uroš Jovanović:Hello Lous,Glad to hear that you found the solution for this.I will have this ticket closed now. Berk Recurring events packageClosed   Amelia   Updated May 20, 2024 at 3:53pm   4 Most recent comment from Uroš Jovanović:Hello Berk,We have still not implemented this, but it will be done in the future, it's just that there is no ETA on this.In the meantime, if you have any other questions, please let me know. Cristian Sofrone Appointment from backend + Calendar issueClosed   Amelia   Updated May 20, 2024 at 3:50pm   2 Most recent comment from Uroš Jovanović:Hello Cristian,Thank you for reaching out to us.1. For this purpose, you can disable the "Booking Time Slots will depend on the service duration" option on the Amelia/Settings/Roles/Admin page.2. We h ... Jiří Skorpion Hovorka import google contactClosed   Amelia   Updated May 20, 2024 at 3:14pm   5 Most recent comment from Uroš Jovanović:Hello Jiří,Please note that we have noted this issue with CSV and passed it to our developers to have it resolved for future updates.In the meantime, please let me know if you have any other questi ... Siddhi AMELIA APPOINTMENTSClosed   Amelia   Updated May 20, 2024 at 2:59pm   13 Most recent comment from Uroš Jovanović:Hello Siddhi,Could you set this up on a staging website so we can then change the payment method and figure out if that was indeed an issue?Looking forward to your reply. Michael L McDonald The App Isn't WorkingClosed   Amelia   Updated May 20, 2024 at 2:33pm   4 Most recent comment from Uroš Jovanović:Hello Michael,With Locotranslate or POEdit, you can simply change the labels of the language that you are using and thus it actually changes the words instead of translating them.Please let me know if ... Jaramey Ham Time ZoneClosed   Amelia   Updated May 20, 2024 at 12:14pm   4 Most recent comment from Stefan Petrov:Hello Jaramey,First of all, apologies for the delayed answer. I was able to log in to take a look. While your employees settings are configured to New York timezone, your WP timezone was configured to ... Clément Last update doesn't workClosed   Amelia   Updated May 20, 2024 at 12:02pm   7 Most recent comment from Marko Davidović:Hello again,No worries we are glad that all is fine now.Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. We ... Levance Walzier Employee RolesClosed   Amelia   Updated May 20, 2024 at 12:01pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.All options that you have available can be found in settings role settings. They can not manage services for other they can only do that for themself but ... Laurence Assign 2 or more employees to an appointment?Closed   Amelia   Updated May 20, 2024 at 11:59am   12 Most recent comment from Aleksandar Vuković:Hi again, James. As mentioned before, we do plan to include it in the future, but I can’t specify an exact timeline because it's a very complex feature. Implementing this requires our developer ... Merijn overnightClosed   Amelia   Updated May 20, 2024 at 10:03am   4 Most recent comment from Stefan Petrov:Hello Merijn,Well, not really. In order to have a category displayed on the front end, you would need to have at least one service under that category. Service selection is mandatory on the booking fo ... Local for you Admin DiscriptionClosed   Amelia   Updated May 20, 2024 at 9:39am   2 Most recent comment from Stefan Petrov:Hello Local for you,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. The first step will only show the basic service description (wi ... Leanne Restrict CancellationsClosed   Amelia   Updated May 20, 2024 at 9:19am   2 Most recent comment from Stefan Petrov:Hello Leanne,Thanks for reaching out to us. Unfortunately, "cancel" and "reschedule" options are under the same user role option, so if you disable this option in user role settings, both of these opt ... Francesca Kendall Custom fields for employeesClosed   Amelia   Updated May 20, 2024 at 8:17am   2 Most recent comment from Stefan Petrov:Hello Francesca,Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to see if someone may have ...