As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Aurélie MARTIN probleme avec agenda googleClosed   Amelia   Updated October 29, 2024 at 6:38am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can do that easily you just need to check for 3 things 1. You have option Remove Google Calendar Busy Slots in Google Settings in Amelia plugin. W ... Podcast Place Customer PortalClosed   Amelia   Updated October 28, 2024 at 3:22pm   6 Most recent comment from Uroš Jovanović:Hello, Thank you very much for that. Here is the $10 SMS notification credit I promised: D76F0002 We have since responded to the other tickets that you created. Himanshu Appoint Status not updating with WoocommerceClosed   Amelia   Updated October 28, 2024 at 3:11pm   13 Most recent comment from Uroš Jovanović:Hello Himanshu, Thank you for the update on this. I will take a look at this and let you know as soon as possible. I appreciate your patience. Paul Austwick Locations (Remote, Onsite and My Workshop)Closed   Amelia   Updated October 28, 2024 at 2:37pm   4 Most recent comment from Stefan Petrov:Hi Paul, You are welcome. Yes, it makes sense, actually, some users have also suggested this and asked if the location can be assigned to service instead of employee. Currently, we have this assigned ... Zico Koekkoek Customer panel mailClosed   Amelia   Updated October 28, 2024 at 2:04pm   4 Most recent comment from Uroš Jovanović:Hello Zico, You could change the content of the "Appointment Approved" and add the link to the customer panel and mention that customers can add log into a customer panel to check and change their boo ... Jess Harvey Texts not being sentClosed   Amelia   Updated October 28, 2024 at 1:23pm   4 Most recent comment from Stefan Petrov:You are welcome, as always. In case you have other questions or issues, we are here to help.  Aurélie MARTIN probleme avec agenda googleClosed   Amelia   Updated October 28, 2024 at 12:51pm   2 Most recent comment from Stefan Petrov:Bonjour Martin, Merci de nous avoir contactés. Avez-vous des problèmes particuliers lors de la configuration ? Voyez-vous des erreurs lorsque vous connectez un calendrier Google à un employé ? Pou ... Podcast Place ServicesClosed   Amelia   Updated October 28, 2024 at 11:23am   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.w ... Graham OConnor Approving appointmentsClosed   Amelia   Updated October 28, 2024 at 10:01am   10 Most recent comment from Stefan Petrov:You are welcome, Graham, as always. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day! Joni Faria costumizeClosed   Amelia   Updated October 28, 2024 at 9:35am   11 Most recent comment from Uroš Jovanović:Hello Joni, Thank you for that. I am looking forward to your reply. Dmytro WordPress - Amelia - Mamo PayClosed   Amelia   Updated October 28, 2024 at 9:13am   2 Most recent comment from Uroš Jovanović:Hello Dmitry, Thank you for reaching out! Currently, Amelia doesn’t natively support integration with the Mamo Pay payment system. However, you may be able to connect it through WooCommerce, as Amel ... Podcast Place Getting WordPress Customers Into AmeliaClosed   Amelia   Updated October 28, 2024 at 8:46am   4 Most recent comment from Uroš Jovanović:Hello, Thank you for the update on this. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version o ... Peter Kost TranslationClosed   Amelia   Updated October 28, 2024 at 8:23am   3 Most recent comment from Stefan Petrov:Hi Peter, Thanks for reaching out to us. First of all, in case you want to have multiple pages on your website in different languages, you would need to create a multi-lingual website. This would allo ... TAFF Notifications Not Sending to CustomersClosed   Amelia   Updated October 28, 2024 at 8:19am   7 Most recent comment from Stefan Petrov:Hi TAFF, Yes, in the use case you have currently (SMTP configured in a third-party plugin), you need to change the settings to WP mail in Amelia. Having SMTP in both places creates a conflict, and the ... Martin Suchta Outlook IntegrationClosed   Amelia   Updated October 28, 2024 at 8:05am   4 Most recent comment from Marko Davidović:Hello again, To be honest I never seen this error before but you need to check this with their support team. This is Microsoft notice and we an not know what it triggered it on their end so please rea ...