As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

usemass Incorrect Booking TimeClosed   Amelia   Updated February 22, 2019 at 7:40am   4 Most recent comment from Isidora Markovic:Hi usemass, You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a Revi ... maximilien_plateau Bug Required field phone can be emptyClosed   Amelia   Updated February 22, 2019 at 7:17am   4 Most recent comment from Isidora Markovic:Hi maximilien_plateau,You are welcome. All other fields (mandatory) are required(it will throw validation message except phone number filed at the moment) you can check on your website.Thank you agai ... Alastair Walker error 500Closed   Amelia   Updated February 22, 2019 at 7:14am   34 Most recent comment from Isidora Markovic:Hi Alastair,I am glad that our system is working as should."My name is already in the database as a customer and it looks like I can't be a customer and employee?"Yes if one email is used for creati ... dhdon CC On Submissions / NotificationsClosed   Amelia   Updated February 21, 2019 at 3:42pm   8 Most recent comment from Isidora Markovic:Hi dhdon, You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. If you are satisfied with our plugin or support, we'd greatly appreciate ... vitaminik Update pluginClosed   Amelia   Updated February 20, 2019 at 2:11pm   2 Most recent comment from Miloš Jovanović:Hi Vitaminik,Thank you for your purchase. We usually wait for 4-5 days before we release the auto update for the same version. This is a usual practice for auto update so if there is some crucial err ... osama mandatory fieldClosed   Amelia   Updated February 20, 2019 at 11:40am   2 Most recent comment from Isidora Markovic:Hi osama,Thank you for your purchase.We notice that you open two tickets with same question, and we already answer you on first one, so I will close this one. Thank you for understanding.Best regards ... roxanneborloz Hours offClosed   Amelia   Updated February 19, 2019 at 2:05pm   6 Most recent comment from Isidora Markovic:Hi Roxanne,Yes you will not lose your data becasue they are already saved in database. My suggestion is to update the plugin manually by following these steps: We didn't release auto update yet, bu ... javierojuel Error configuring Google Calendar SymcronizationClosed   Amelia   Updated February 19, 2019 at 11:47am   10 Most recent comment from Miloš Jovanović:HI javierojuel,Glad to hear that, hope that everything will work fine now.Please let me know what the issue is in the configuration.Best regards. kathrynhas Flat rate for multiple attendeesClosed   Amelia   Updated February 18, 2019 at 3:12pm   2 Most recent comment from [deleted]:Hi kathrynhas,Thank you for your inquiry.Unfortunately something like this is not possible at the moment. However, we will reconsider adding this option for our future updates. At the moment, you can ... Jrm57 UpdateClosed   Amelia   Updated February 18, 2019 at 2:57pm   6 Most recent comment from Miloš Jovanović:Hi Jeremy,You too.Best regards. Jrm57 CancellationClosed   Amelia   Updated February 18, 2019 at 12:37pm   2 Most recent comment from Miloš Jovanović:HI Jeremy,Thank you for your purchase.It would be great if you could suggest this feature on our features list here. We plan to follow our customers needs and implement the most requested features fi ... kathrynhas Working hours not applied globallyClosed   Amelia   Updated February 18, 2019 at 11:58am   6 Most recent comment from Miloš Jovanović:Hi Kathryn,Glad to hear that.If you have any more issues feel free to open a new ticket.Best regards. Julien Houyet Pixel Adwords & FacebookClosed   Amelia   Updated February 18, 2019 at 11:40am   3 Most recent comment from Isidora Markovic:Hi Julien,Thank you for your purchase. You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take ... carlituse NotificationsClosed   Amelia   Updated February 18, 2019 at 11:33am   2 Most recent comment from Miloš Jovanović:HI carlituse,Thank you for your purchase.You can take a look at this link to see how you can set up the email notifications for our plugin.Let me know if you have any more questionsBest regards. Carmen installing plugin problemClosed   Amelia   Updated February 18, 2019 at 11:27am   2 Most recent comment from Miloš Jovanović:Hi Carmen,Thank you for your purchase.Can you please follow the guide from our documentation and tell me do you still have the same issue.Also if you can check with your hosting provider, which numbe ...