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  Public Ticket #1972698
3rd Step Booking Wizard greyed out
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  • Franz started the conversation

    in the 3rd step of Amelia booking Wizard, the input fields are greyed out and filled with a name I tested before.

    Please see attached screenshot

    What is causing the greyed out fields?

    Why is it not possible to key in my actual booking data?


    Regards Franz

  •   Franz replied privately
  •  471
    Isidora replied

    Hi Franz,
    Thank you for your purchase.

    Sorry for late response. 

    We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.

    Yes that is normal behavioral of plugin when you are logged in. Try to make a booking in Incognito mode or in another browsers when you are not logged in and those files will not be fill in and grayed out.

    Best regards.

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQFacebookTwitterFront-end and back-end demoDocs

    Amelia: FAQFacebookTwitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful FiltersGravity Forms Integration for wpDataTablesFormidable Forms Integration for wpDataTables

  • Franz replied

    Hallo Milan,

    I recognized that by using another name, the input fields are available again.

    However, there will still remain an (unnecessary) problem with this standard behaviour of plugin.

    Example 1: Like in my case, the Telefon number is not filled in. I have no chance to add the number

    Example 2: a customer has booked a training for her son. Now she is not able in the next booking to put in her own name and to book for herself.

    How to overcome this problem?

    Milan, please allow me an extra question:

    For the payment I’m using WooCommerce. This means that when the customer clicks on “Bestätigen” (in German language) the booked service will be added to the shopping cart.

    How can I change Text on the button to a small picture showing a pictogram of a shopping cart or at least to change the text on the button?

    Best Regards , Franz


  •  471
    Isidora replied

    Hi Franz,

    If I understand you right you  have option Set a phone number as a mandatory field in General settings of plugin.This option allows you to determine whether entering a phone number will be mandatory or optional for a customer during the booking process. By DEFAULT this option is DISABLED, which means your customer will not be required to enter a phone number.

    You have option Check customer’s name for existing email when booking in Roles settings. This option allows you to choose whether you want to check customer’s name for existing email or not. By default, this option is enabled and your customers won’t be able to use the same email for booking with different first and last name. If you don’t want this, disable the option and your existing customers will be able to enter different information when they are booking with the same email.

    Unfortunately we don't have such built in option where you can insert pictogram, but you can change text in file wp-content/plugins/ameliabooking/src/Infrastructure/WP/Translations/FrontendStrings.php around line 76 you will find this:

    'confirm'                      => __('Confirm', 'wpamelia'),

    where you can insert "Your text":

    'confirm'                      => __('Your text', 'wpamelia'),

    Please note that this will be over written in next update so you need to do it again.

    Best regards.

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQFacebookTwitterFront-end and back-end demoDocs

    Amelia: FAQFacebookTwitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful FiltersGravity Forms Integration for wpDataTablesFormidable Forms Integration for wpDataTables

  • Franz replied

    Dear Milan,

    thx for your explanation.

    If I understood it right: I can temporarily disable the option

    "Check customer’s name for existing email when booking in Roles settings"

    add the missing telefon number (which is now mandatory - but was not before ) and enable the option again.

    The hint regarding "change Text" works perfect.


    Best Regards , Franz

  •  471
    Isidora replied

    Hi Franz,

    Yes you need to disable this option Check customer’s name for existing email when booking  and your existing customers will be able to enter different information when they are booking with the same email.

    Yes you can set that phone is required with option Set a phone number as a mandatory field in General settings

    If you have any more issues or questions feel free to open a new ticket, we will gladly help.

    We'd greatly appreciate it if you could take a minute and leave a Review on CodeCanyon on this link. Thanks! 

    Best regards.

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQFacebookTwitterFront-end and back-end demoDocs

    Amelia: FAQFacebookTwitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful FiltersGravity Forms Integration for wpDataTablesFormidable Forms Integration for wpDataTables