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Public Tickets

Cindy Carrillo Customer panel & Woo IntegrationClosed   Amelia   Updated July 23, 2024 at 10:30am   2 Most recent comment from Aleksandar Vuković:Hello Cindy.Can you please use the New Customer Panel?Since your customers have the WP Users created automatically, the same login should work for both. Please check the attached screen recording. It ... kiran kamal chauhan Eliminate Events form StepsClosed   Amelia   Updated July 23, 2024 at 10:27am   3 Most recent comment from kiran kamal chauhan:Ok, Thank you. Michael Display problemsClosed   Amelia   Updated July 23, 2024 at 10:13am   7 Most recent comment from Marko Davidović:Hello again,We do not see issues on your site we can see dates for July and August The only thing is that you set that this service is only available 14 in advancedSo for that reason you can not see ... Lisbel Valdés Rodríguez Number of accompanying personsClosed   Amelia   Updated July 23, 2024 at 9:47am   2 Most recent comment from Stefan Petrov:Hi Lisbel,Thanks for reaching out to us. Unfortunatelly, currently, there is no option to configure this. It has been requested already by a couple of users, but currently, Amelia calculates the custo ... David Problems logging in with Google agenda accountClosed   Amelia   Updated July 23, 2024 at 9:23am   4 Most recent comment from Stefan Petrov:Hi Yen,Just found this article. It looks like this is related to the admin permissions. When it's opening the browser, you need to enter the super admin credentials. Please, try that and let me ... Vilem Arbeit Issues with google sync and double bookingClosed   Amelia   Updated July 23, 2024 at 8:48am   2 Most recent comment from Stefan Petrov:Hi Vilem,Thanks for reaching out to us. Please find the answers belowIssue 1) Our employees are synced with Google Calendar. One out of 20-30 appointments is not synced. This happens randomly amongst ... Mauro Iuliano Issue with Room Visibility in CalendarClosed   Amelia   Updated July 23, 2024 at 8:43am   2 Most recent comment from Stefan Petrov:Hi Mauro,I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to you ... Julio Segovia Amelia Services IssuesClosed   Amelia   Updated July 23, 2024 at 6:32am   4 Most recent comment from Marko Davidović:Hello again,Thank you for understanding and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we w ... AJ Vargas Employee SetupClosed   Amelia   Updated July 23, 2024 at 6:12am   4 Most recent comment from Marko Davidović:Hello again,We are glad to hear that all si fine now and when you make test booking always do it from incognito mode.Should you have any further inquiries, we kindly request that you open separate tic ... Sandrine Abibo I no longer receive notification 1 hour before my appointmentClosed   Amelia   Updated July 23, 2024 at 6:07am   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You have appointment reminder template that you can adjust and you can also create new a ne notification and write down in a template whatever you wantIn� ... Claire URGENT - Strong onboarding issue : .zip is not loading at allClosed   Amelia   Updated July 22, 2024 at 10:07pm   2 Most recent comment from Aleksandar Vuković:Hello Claire.Thank you for reaching out to us.I installed the plugin downloaded from our store on 4 different sites today (all license types except for "Starter") and haven't faced any issues w ... Alejandro Como traigo appoiments con API por providerClosed   Amelia   Updated July 22, 2024 at 10:00pm   4 Most recent comment from Aleksandar Vuković:¡De nada, Alejandro, me alegra haber podido ayudarte! Nelly Pommart gift upClosed   Amelia   Updated July 22, 2024 at 3:42pm   8 Most recent comment from Aleksandar Vuković:Je suis ravi d'apprendre que vous avez réussi, Nelly ! En ce qui concerne le planning, bien sûr, la disponibilité des rendez-vous dépend de la disponibilité de vos employés. Si vous supprim ... jing Plug-in does not workClosed   Amelia   Updated July 22, 2024 at 3:34pm   4 Most recent comment from Aleksandar Vuković:I'm glad to hear the issue was resolved, Jing!We don't work during weekends, so that's why there was a delay in our response.You'll find that we're a lot more responsive duri ... Diana Ponce Upgrade PlanClosed   Amelia   Updated July 22, 2024 at 2:07pm   2 Most recent comment from Aleksandar Vuković:Hello Diana.Thank you for reaching out to us.Discounts do not apply to upgrades or renewals, so if you try and upgrade to a higher plan through our store, you'll pay the difference between the di ...