As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Jesse Inventory Improvement RequestClosed   Amelia   Updated December 27, 2024 at 12:53pm   2 Most recent comment from Uroš Jovanović:  Hello Jesse, To configure this in Amelia, you can set up custom pricing for your events through the Amelia > Events > Pricing page. You can create different ticket options with specific pr ... Cedric Urbain Bug in package bookingClosed   Amelia   Updated December 27, 2024 at 12:51pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or i ... lohkienhao Can Amelia Support Multiple Studios?Closed   Amelia   Updated December 27, 2024 at 12:50pm   10 Most recent comment from Uroš Jovanović:  Hello, Please ensure that you are making changes directly on the staging site and performing checks on the front-end of the staging site as well. Sometimes changes made in the backen ... Debra Balestreri Event and customer edits not workingClosed   Amelia   Updated December 27, 2024 at 12:49pm   10 Most recent comment from Uroš Jovanović:Hello Debra, Additionally, you will need to create those orders manually on the Amelia > Events > Attendees page. Here's how: Go to Amelia > Events > Attendees in the WordPress dashboard. Click o ... krisna purbaya resourcesClosed   Amelia   Updated December 27, 2024 at 12:49pm   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Davide Notifiche di fine AbbonamentoClosed   Amelia   Updated December 27, 2024 at 12:11pm   4 Most recent comment from Uroš Jovanović:  Ciao Davide, Grazie per il tuo riscontro! Se hai bisogno di ulteriore assistenza o consigli, non esitare a contattarmi. christophe use surecart as a payment platformClosed   Amelia   Updated December 27, 2024 at 12:06pm   4 Most recent comment from Stefan Petrov:Hi Christophe, For the time being, I can forward this as a request to the developers. I can’t promise anything at this moment, but we would need to ensure that the SureCart integration is developed ... Christian Hernandez Need Location ID Shortcode for EventsClosed   Amelia   Updated December 27, 2024 at 8:34am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, our dev team does not accept personal customization project at this time. In this article Amelia Shortcodes and Front-end Implementation y ... son nguyen Email not workingClosed   Amelia   Updated December 27, 2024 at 8:21am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is not up to us we cannot influence this. This is a potential workaround that we know is available for gmail but not for other providers. This is no ... Szabolcs Fekete Deleting an employee what causes with his/her previous appointments?Closed   Amelia   Updated December 27, 2024 at 7:41am   6 Most recent comment from Stefan Petrov:Hello Peter, Currently, i dont have the option to access your website, unfortunately.  May I ask you to open a new ticket and provide the WP admin credentials there? Please, make sure that the acces ... Ray Smith Algorithm within Placeholders for NotificationsClosed   Amelia   Updated December 27, 2024 at 7:30am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. This is not possible to set in Amelia and this is not how Amelia is deigned to work so ... krisna purbaya filter location issueClosed   Amelia   Updated December 26, 2024 at 3:18pm   17 Most recent comment from krisna purbaya:ok sorry. i will create new ticket Johnny Rivera Amelia code in the plugin or theme running too earlyClosed   Amelia   Updated December 26, 2024 at 1:10pm   4 Most recent comment from Stefan Petrov:Hi Johnny, Apologies, you can also check out the instructions from this link.     Nabil Cannot bookClosed   Amelia   Updated December 26, 2024 at 11:23am   11 Most recent comment from Uroš Jovanović:  Hello Nabil, Thank you for your kind words! We really appreciate it, and please let us know once you’ve left the review. It means a lot to us. Regarding your question, unfortunately, the ... Max Payments for Events Are Not WorkingClosed   Amelia   Updated December 26, 2024 at 11:05am   2 Most recent comment from Stefan Petrov:Hello Max, Thank you for opening a new ticket, but I saw that you already replied to the other ticket so I provided a response there. I will close this one since it's a duplicate. Let's cont ...