We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Barbara C Boone plug-ins crash after activating reportbuilder add-onClosed Pre-purchase questions for wpDataTables   Updated May 31, 2021 at 11:30am   2 Most recent comment from [deleted]:Hi BarbaraThank you for reaching out to us.Please note that Report Builder is an add-on for wpDataTables and requires its full version to run, so you will not be able to use it with your Lite versi ... Filipe development with same 1 domain licenceClosed Pre-purchase questions for wpDataTables   Updated May 31, 2021 at 10:57am   2 Most recent comment from Aleksandar Vuković:Hello FilipeThank you for your interest in our plugin.The purchase code can only be active on one domain at a time (localhost, and intranet, if connected to the internet will also be registered in our ... Alessandro Resch many to many relationshipClosed Pre-purchase questions for wpDataTables   Updated May 31, 2021 at 10:56am   2 Most recent comment from [deleted]:Hi AlessandroThank you for reaching out to us.If I understand your question correctly, you can create relations between tables using the Foreign key feature, please follow this link for detailed inst ... Balta Gheorghe Alin the priceClosed Pre-purchase questions for wpDataTables   Updated May 31, 2021 at 10:32am   2 Most recent comment from [deleted]:Hi Balta,thank you for reaching out to us, and for taking interest in Amelia.If you are from a country where VAT or GST applies, a VAT/GST charge will be added to the transaction. VAT / GST is regula ... John Chart CustomizationClosed Pre-purchase questions for wpDataTables   Updated May 28, 2021 at 9:45am   2 Most recent comment from [deleted]:Hi John Thank you for reaching out to us.Using the builtin features of the plugin you will not be able to change the default behavior of the charts engine, but if you need some custom solution you c ... David Bean Connecting WPDataTables to existing tables for a custom post type.Closed Pre-purchase questions for wpDataTables   Updated May 27, 2021 at 2:26pm   2 Most recent comment from Aleksandar Vuković:Hello DavidThank you for your interest in our plugin.Pulling data from the database is possible when creating SQL query-based tables. This requires some knowledge of SQL, and creating custom queries ... JEAN-CHARLES BROSSE excel microsoft365Closed Pre-purchase questions for wpDataTables   Updated May 26, 2021 at 5:02pm   4 Most recent comment from [deleted]:Unfortunately this is not possible. The only two possible options are the ones I mentioned in the previous email.If you would like to see this implemented in one of our future releases please take the ... Heather Wicksted formatting pdf exportClosed Pre-purchase questions for wpDataTables   Updated May 26, 2021 at 3:38pm   2 Most recent comment from [deleted]:Hi HeatherThank you for reaching out to us. Unfortunately, the PDF generated is not customizable. We're using a 3rd party HTML5 library which is quite limited, and at the moment you can only chan ... Emrah Wpdatatables ChartClosed Pre-purchase questions for wpDataTables   Updated May 25, 2021 at 2:33pm   3 Most recent comment from Aleksandar Vuković:Hello EmrahThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Chart can only be filtered if "Fol ... Dave Bloom Filter Function QuestionClosed Pre-purchase questions for wpDataTables   Updated May 25, 2021 at 3:04pm   6 Most recent comment from [deleted]:Hi DaveHere are a few suggestions you can try regarding the table's dynamic filter:  You can create an SQL query like this SELECT * FROM table_name WHERE table_name.`name_of_column_that_contai ... Ahmed Sleiman Subscribed usersClosed Pre-purchase questions for wpDataTables   Updated May 24, 2021 at 1:22pm   6 Most recent comment from [deleted]:Hi AhmedUnfortunately it is not possible to add just the filters without the table, but you will be able to hide the table from displaying and leave only the filters visible.When you create the chart, ... John Google sheets updatesClosed Pre-purchase questions for wpDataTables   Updated May 24, 2021 at 1:18pm   13 Most recent comment from Aleksandar Vuković:Hey JohnThanks for the purchase. Could you please open a new ticket in wpDataTables section, now that you purchased the plugin? You can add the URL to this ticket in it, so I know it's you. You c ... Darren FormulaClosed Pre-purchase questions for wpDataTables   Updated May 24, 2021 at 11:30am   2 Most recent comment from Aleksandar Vuković:Hello DarrenThank you for your interest in our plugin, and sorry for the late response!What I see from your screenshot looks like a form, or simple fields with basic calculations. wpDataTables is a d ... Rob Shoecraft Master-detail Page TemplateClosed Pre-purchase questions for wpDataTables   Updated May 24, 2021 at 9:34am   4 Most recent comment from [deleted]:Hey Rob If you would like to see this implemented in one of our future releases please take the time to leave your suggestion following this link so it would go straight to our developers.Do let us ... Ankit Singla Required Filter/Action Hook (or Feature)Closed Pre-purchase questions for wpDataTables   Updated May 26, 2021 at 8:48am   8 Most recent comment from Aleksandar Vuković:Hi again AnkitSorry for the late response.This hook is used only to add elements in the Display column settings. To perform a save in the database, a combination with more hooks would have to be creat ...