As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

hcassin Draft Posts still appearClosed   wpDataTables   Updated October 9, 2017 at 10:33am   2 Most recent comment from Miloš Jovanović:Hi hcassin,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most ef ... Mark Lee Plugin WarningClosed   wpDataTables   Updated October 9, 2017 at 7:28am   11 Most recent comment from Isidora Markovic:Hi Mark,You are welcome.  Glad that we solved the issue. garethowen dev hooksClosed   wpDataTables   Updated October 6, 2017 at 3:59pm   5 Most recent comment from garethowen:Done, thanks. garethowen JoinsClosed   wpDataTables   Updated October 6, 2017 at 3:33pm   2 Most recent comment from Miloš Jovanović:Hi garethowen,Thank you for your purchase.When you have some complex queries our suggestion is to make a VIEW in phpmyadmin or any other database management system and see if the query is returning t ... Garbonso Filtering options - need them to be dropdownsClosed   wpDataTables   Updated October 6, 2017 at 3:03pm   10 Most recent comment from Isidora Markovic:Hi Garbonso,You are welcome.  Glad that we solved the issue. If you have any more issues feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute ... jeffrey when applying changes site crashesClosed   wpDataTables   Updated October 6, 2017 at 2:19pm   14 Most recent comment from Isidora Markovic:Hi jeffrey,We succeeded to make editable table but only with "Create a MySQL-query-based table by generating a query to MySQL database" , you can check on website table id 38. We make page draft Supp ... rewfwf Cannot change settingsClosed   wpDataTables   Updated October 6, 2017 at 10:34am   3 Most recent comment from Isidora Markovic:Hi rewfwf,Thank you for your purchase.Glad that you solved the issue. nachamaa Mobile Column ChangeClosed   wpDataTables   Updated October 6, 2017 at 9:34am   4 Most recent comment from Miloš Jovanović:Hi nachamaa,You are welcome.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. It means a lot to us. Thanks. Richard Gaustad Cannot read MySQLClosed   wpDataTables   Updated October 6, 2017 at 8:53am   17 Most recent comment from Isidora Markovic:Hi Richard,You are welcome.  Glad that we help.I saw the results and is working beautiful. I wish you all the best with website and service. If you have any more issues feel free to open a new tic ... michaelwissekerke wpDataCharts : displaying data as percentagesClosed   wpDataTables   Updated October 5, 2017 at 11:04am   7 Most recent comment from Miloš Jovanović:Hi michaelwissekerke,Unfortunately then something like this is not possible.Maybe you will be able to display it but if the grouping option is unchecked.Best regards. nachamaa How to add loading icon WPDataChartsClosed   wpDataTables   Updated October 5, 2017 at 9:53am   2 Most recent comment from Isidora Markovic:Hi Zed,Thank you for your purchase.Unfortunately something like this is not possible with the plugin build in features and it requires some code customization. We can offer you our paid customization ... Alisha Plugin not communicating properly with serverClosed   wpDataTables   Updated October 5, 2017 at 9:39am   2 Most recent comment from Miloš Jovanović:Hi Alisha,Thank you for your purchase.As I can see you opened a two tickets with the same issue. I will close this ticket and we will continue on another one.Best regards. djcaspergmf On the back end the spinner keeps spinningClosed   wpDataTables   Updated October 5, 2017 at 8:50am   2 Most recent comment from Miloš Jovanović:Hi djcaspergmf,Thank you for your purchase.Can you please tell me which version of PHP do you use.Best regards. napkinfinance Our tables are GONE!Closed   wpDataTables   Updated October 5, 2017 at 8:49am   2 Most recent comment from Miloš Jovanović:HI napkinfinance,Thank you for your purchase.Can you please go to wpdatatables settings page and check or uncheck include bootstrap.js option. ( attachment).Best regards. PSDuncan My site is crashing now due to a datatables errorClosed   wpDataTables   Updated October 4, 2017 at 1:03pm   9 Most recent comment from Isidora Markovic:Hi PSDuncan,We notice that you have Internal Server Error 500.The  Internal Server Error 500 is a server-side error, meaning the problem probably isn't with your computer, Internet connection or p ...