We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

André PEDELUCQ code buggedClosed   wpDataTables   Updated October 10, 2017 at 2:54pm   2 Most recent comment from Miloš Jovanović:Hi Apedis,Thank you for your purchase.Can you please send me the screenshot of that error.Also please tell me do you still have that issue after you fixed the loop.Best regards. Francesco Punzo Change filter by user-formClosed   wpDataTables   Updated October 10, 2017 at 11:06am   6 Most recent comment from Isidora Markovic:Hi Francesco,Our customization service price is 50$/hour, unfortunately we don't have available developers at the moment to implement this for you because we have a lot of tasks for the upcoming upd ... Mark Lee Placeholder FailingClosed   wpDataTables   Updated October 10, 2017 at 10:47am   6 Most recent comment from Isidora Markovic:Hi Mark,Can you try to make a new table and see is issue is gone? You said that other tables work fine except that one. We are not sure what cause the issue without looking "inside". Rob Church SQL Order ignoredClosed   wpDataTables   Updated October 9, 2017 at 2:50pm   6 Most recent comment from Isidora Markovic:Hi obidancer,Unfortunately that is not possible with built in features of plugin. jamieleigh 404 Error when editing tablesClosed   wpDataTables   Updated October 9, 2017 at 12:57pm   9 Most recent comment from Miloš Jovanović:Hi jamieleigh,We recommend for now to keep mod_security disabled or to contact your hosting provider to ask them to remove this restrictions.Looking at the server log I can see that there are no erro ... yhkwan Error in programClosed   wpDataTables   Updated October 9, 2017 at 11:49am   6 Most recent comment from Miloš Jovanović:HI yhkwan,If you still have the issue please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most eff ... napkinfinance New UI version does NOT solve UX problems!Closed   wpDataTables   Updated October 9, 2017 at 11:40am   4 Most recent comment from Miloš Jovanović:HI napkinfinance,Can you please tell me which problem do you have so I can take a look.Best regards. Luis Orlando One to many relational tablesClosed   wpDataTables   Updated October 9, 2017 at 10:53am   2 Most recent comment from Isidora Markovic:Hi Luis,Thank you for your purchase.You have to make SQL query that return data that you need. After that you should use "Creating Tables in WordPress based on MySQL queries" and that table will be ed ... hcassin Draft Posts still appearClosed   wpDataTables   Updated October 9, 2017 at 10:33am   2 Most recent comment from Miloš Jovanović:Hi hcassin,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most ef ... Mark Lee Plugin WarningClosed   wpDataTables   Updated October 9, 2017 at 7:28am   11 Most recent comment from Isidora Markovic:Hi Mark,You are welcome.  Glad that we solved the issue. garethowen dev hooksClosed   wpDataTables   Updated October 6, 2017 at 3:59pm   5 Most recent comment from garethowen:Done, thanks. garethowen JoinsClosed   wpDataTables   Updated October 6, 2017 at 3:33pm   2 Most recent comment from Miloš Jovanović:Hi garethowen,Thank you for your purchase.When you have some complex queries our suggestion is to make a VIEW in phpmyadmin or any other database management system and see if the query is returning t ... Garbonso Filtering options - need them to be dropdownsClosed   wpDataTables   Updated October 6, 2017 at 3:03pm   10 Most recent comment from Isidora Markovic:Hi Garbonso,You are welcome.  Glad that we solved the issue. If you have any more issues feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute ... jeffrey when applying changes site crashesClosed   wpDataTables   Updated October 6, 2017 at 2:19pm   14 Most recent comment from Isidora Markovic:Hi jeffrey,We succeeded to make editable table but only with "Create a MySQL-query-based table by generating a query to MySQL database" , you can check on website table id 38. We make page draft Supp ... rewfwf Cannot change settingsClosed   wpDataTables   Updated October 6, 2017 at 10:34am   3 Most recent comment from Isidora Markovic:Hi rewfwf,Thank you for your purchase.Glad that you solved the issue.