We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kuljit how to export table accross environments?Closed   wpDataTables   Updated November 1, 2017 at 7:42am   2 Most recent comment from Isidora Markovic:Hi Kuljit,Thank you for your purchase.On this link you can fine guide for move site from local to production  or you can use Duplicator plugin to achieve this. When you do that check in database th ... jhilburn Date StampClosed   wpDataTables   Updated October 31, 2017 at 11:54pm   7 Most recent comment from jhilburn:Hi Johannes,I should have thought of that myself. I tried to modify the column I created through wptables the first time around but it would not update. Adding a column in this manner makes total sens ... napkinfinance Searching by ID does NOT workClosed   wpDataTables   Updated October 31, 2017 at 4:30pm   4 Most recent comment from Isidora Markovic:Hi napkinfinance,Sorry for misunderstanding, we saw that issue.That search is made for searching table name. I will forward this to my team to think about this like new feature in future. Thank you ... Aidan CSS identifier for chart creditsClosed   wpDataTables   Updated October 31, 2017 at 3:56pm   4 Most recent comment from Miloš Jovanović:Hi Aidan,Thank you for sharing your solution with us.I will note this one.Best regards. Mark Lee highcharts - callbacks vs cssClosed   wpDataTables   Updated October 31, 2017 at 10:21am   2 Most recent comment from Miloš Jovanović:Hi Mark,Thank you for your purchase.Thank you for sharing the quicker solution for customizing the highcharts.I will also note this in case someone else is asking for this.Thank you again.Best regard ... Mark Lee Adding fontsClosed   wpDataTables   Updated October 31, 2017 at 6:43am   4 Most recent comment from Isidora Markovic:Hi Mark,You are welcome. spectrag Predefined ValuesClosed   wpDataTables   Updated October 31, 2017 at 6:43am   4 Most recent comment from Isidora Markovic:Hi spectrag,You are welcome.  Glad that we help you. If you have any more issues feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and lea ... napkinfinance Your Plugin is SLOWClosed   wpDataTables   Updated October 30, 2017 at 12:34pm   3 Most recent comment from Miloš Jovanović:Hi napkinfinance,Thank you for your purchase.Do you have any errors in your server log.Also the account that you provided me to your site is not an administrator level.Could you please confirm that t ... Todd Bentley Display table update time/dateClosed   wpDataTables   Updated October 30, 2017 at 11:47am   2 Most recent comment from Miloš Jovanović:Hi Todd,Thank you for your purchase.Unfortunately something like this is not possible with the plugin build in features at the moment.As a workaround I can suggest you to take a look at our documenta ... BTAlan Errors, errors everywhereClosed   wpDataTables   Updated October 30, 2017 at 10:13am   15 Most recent comment from Miloš Jovanović:Hi Alan,Glad that we solved the issue.You are welcome.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. It means ... Eva-Maria Fatal error after updateClosed   wpDataTables   Updated October 29, 2017 at 10:41pm   3 Most recent comment from Isidora Markovic:Hi Eva-Maria,Thank you for your purchase.Can you please tell me which version of PHP do you use?Our plugin requires minimum version of 5.4 but is recommended to upgrade it to the 7+ version.If you ha ... tendoves attachments sizeClosed   wpDataTables   Updated October 29, 2017 at 10:31pm   2 Most recent comment from Isidora Markovic:Hi tendoves, Thank you for your purchase. Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.We can see that you open two same ticket ... Mark Lee Group Row ColoringClosed   wpDataTables   Updated October 29, 2017 at 9:12pm   6 Most recent comment from Isidora Markovic:Hi Mark,You are welcome.  Glad that we help you. accounts_introtime Formula to count stringClosed   wpDataTables   Updated October 29, 2017 at 8:58pm   4 Most recent comment from Isidora Markovic:Hi accounts_introtime,Sorry for late response. We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Yes we have our paid customization service, but if you want onl ... Kuljit Multiple imports excel/csv into manual table?Closed   wpDataTables   Updated October 27, 2017 at 4:50pm   4 Most recent comment from Miloš Jovanović:Hi Kuljit,Thank you for sharing your ideas and suggestion with us.I will add this on our TODO list so maybe we will implement it for the future updates.Best regards.