We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

volgram Exporting data in the tableClosed   wpDataTables   Updated November 20, 2017 at 6:35am   3 Most recent comment from volgram:We have solved this issue.  You can close this thread.  Thank you. dsarthurs1 WPdatatables settingClosed   wpDataTables   Updated November 19, 2017 at 11:35pm   2 Most recent comment from Isidora Markovic:Hi dsarthurs1,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Can you please tell me do you have instal ... Jottes German translation incompleteClosed   wpDataTables   Updated November 18, 2017 at 3:39pm   14 Most recent comment from arielo:hello, this helped me a lot, I wanted to consult additionally if it is possible to add a column that shows the author of the entry in the table. Thanks for you time. jko5er WpDatatables is no longer workingClosed   wpDataTables   Updated November 17, 2017 at 3:10pm   2 Most recent comment from Isidora Markovic:Hi jko5er,Thank you for your purchase.Can you please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the m ... Avi filtersClosed   wpDataTables   Updated November 17, 2017 at 7:32am   11 Most recent comment from Isidora Markovic:Hi Avi,You are welcome.  Glad that we solved the issue. If you have any more issues feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and ... areaticCV areatic Uploading filesClosed   wpDataTables   Updated November 16, 2017 at 6:00pm   2 Most recent comment from Miloš Jovanović:Hi areaticCV,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to change.Media uploader is something on a Wordpress side and even some code cu ... Robert Barnes Filter reset bugClosed   wpDataTables   Updated November 16, 2017 at 10:44am   2 Most recent comment from Miloš Jovanović:Hi Rob,Thank you for your purchase and for reporting this.I forwarded this issue to my team so it can be fixed for the upcoming version.Thank you again.Best regards. Jottes Scrollable window for checkbox filtersClosed   wpDataTables   Updated November 15, 2017 at 5:19pm   2 Most recent comment from Miloš Jovanović:Hi Johannes,Thank you for your purchase.Feature for making checkboxes values split if the filter in form option is checked is something that will be included in our upcoming update of the plugin.Best ... Robert Barnes CSS: Horizontal filtersClosed   wpDataTables   Updated November 15, 2017 at 10:13am   8 Most recent comment from Miloš Jovanović:Hi Rob,You are welcome.Best regards. napkinfinance Table creation wizard should be non-sequential.Closed   wpDataTables   Updated November 14, 2017 at 5:42pm   2 Most recent comment from Isidora Markovic:Hi napkinfinance,Thank you for your purchase.A chart editor wizard is made based on same business logic like creation, because of the some technical reasons, where all steps are already pre-filled ... TomMariner Formatting of FiltersClosed   wpDataTables   Updated November 14, 2017 at 3:17pm   8 Most recent comment from Miloš Jovanović:Hi Tom,Unfortunately I can not login with this credentials ( attachment).Can you please investigate it.Best regards. coltding Conflict with CBX AccountingClosed   wpDataTables   Updated November 14, 2017 at 3:12pm   4 Most recent comment from Miloš Jovanović:Hi coltding,Unfortunately I am not very familiar with that plugin so I can tell you that we did not have reports about this plugin."CBX is saying that they have used the proper technique for coding b ... Raul Any secure way to use files with tables (json, csv, etc)?Closed   wpDataTables   Updated November 14, 2017 at 12:31pm   8 Most recent comment from Miloš Jovanović:Hi Lawrence,Unfortunately this is still on our TODO list and until we add some more features( features which are more asked from our customers) this is still something that we are looking to work o ... napkinfinance Tables should have the option to be...Closed   wpDataTables   Updated November 14, 2017 at 10:39am   2 Most recent comment from Miloš Jovanović:Hi napkinfinance,Thank you for your purchase.I assume that you mean Limit table width instead of Responsive.The issue is that the Scrollable option and Limit table width option are overlapping each ... coltding SQL QueryClosed   wpDataTables   Updated November 14, 2017 at 6:44am   6 Most recent comment from Isidora Markovic:Hi coltding,You are welcome.Sorry for any inconvenience.Best regards