We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jottes Limit dropdown values depending on selected value in different columnClosed   wpDataTables   Updated November 3, 2017 at 3:06pm   18 Most recent comment from Miloš Jovanović:Hi Johannes,Thank you again.I noted all of your suggestions and I hope that it will be implemented in some of our future updates.Best regards. pakeri Error when creating new tableClosed   wpDataTables   Updated November 3, 2017 at 9:29am   7 Most recent comment from Miloš Jovanović:Hi pakeri,Our working time is from 10:00 to 17:00 CET so all of our support agents will give you an answer in this period, also our response time is 5 working days.Looking at your error log I can s ... Jottes Date picker not always displayedClosed   wpDataTables   Updated November 3, 2017 at 10:00am   2 Most recent comment from Jottes:Never mind - this is related to this issue https://tmsplugins.ticksy.com/ticket/1355651/ Jottes Limit date valuesClosed   wpDataTables   Updated November 3, 2017 at 11:09am   4 Most recent comment from Jottes:I've found a solution using MySQL triggers. For anyone looking for something like this, here's the code:Say you have a table 'table' in database 'db1' with a column 'date'. DROP TRIGGER IF EXISTS ... Peter Morelli Building Tables from Google SheetsClosed   wpDataTables   Updated November 2, 2017 at 3:02pm   18 Most recent comment from Miloš Jovanović:Hi Pete,The pleasure is all mine.You are welcome.We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Best regards. Jottes Foreign key column is changed from NULL to 0 when editedClosed   wpDataTables   Updated November 2, 2017 at 12:11pm   3 Most recent comment from Jottes:Hi Bogdan,the column no longer exists at the moment due to a change of requirements. Sorry.I cannot reproduce the issue with another table, so I guess we can close this.Thank you anyways. jko5er Server-Side Processing disables filtersClosed   wpDataTables   Updated November 2, 2017 at 11:36am   2 Most recent comment from Miloš Jovanović:Hi jko5er,Thank you for your purchase.We are aware that there is some issues with the server side processing and we are working to fix this for the upcoming release.For now as a workaround if you hav ... Helpdesk_antal Editor Form Screen Alignment IssueClosed   wpDataTables   Updated November 2, 2017 at 9:16am   11 Most recent comment from Miloš Jovanović:Hi Gary,The pleasure is mine, you are welcome.Glad to help you out.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this l ... Nicole Adding HTML links to only certain cellsClosed   wpDataTables   Updated November 2, 2017 at 8:20am   16 Most recent comment from Miloš Jovanović:Hi Nicole,The pleasure is mine, you are welcome.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. It means a lot ... Randy Olson placeholdersClosed   wpDataTables   Updated November 2, 2017 at 8:19am   6 Most recent comment from Miloš Jovanović:Hi Randy,Glad to help you out.You are welcome.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. It means a lot to ... oneappsgroup JSON Web TokenClosed   wpDataTables   Updated November 2, 2017 at 8:18am   8 Most recent comment from Miloš Jovanović:Hi Rachel,Due to our support policy I must kindly ask you to open a ticket in pre purchase category questions where some of my colleges which are in charge of that section will give you an answer.You ... Jottes Filters not working on calculated query columnClosed   wpDataTables   Updated November 1, 2017 at 4:54pm   7 Most recent comment from Isidora Markovic:Hi Johannes,You are welcome. Martin Unable to create manual tablesClosed   wpDataTables   Updated November 1, 2017 at 4:32pm   10 Most recent comment from Isidora Markovic:Hi Martin,You are welcome.You should not have a problem with this at all, but if happen again and wdtGeneratedTablesCount stop on some number you have to change it to one number higher. James Stevenson Refresh on calculationClosed   wpDataTables   Updated November 1, 2017 at 4:25pm   4 Most recent comment from Isidora Markovic:Hi Jim,You are welcome.  Glad that you solved the issue.This feature should be working with null values also, so if you have problems with this in future feel free to open a new ticket, we will gl ... Jottes Placeholders in filters not workingClosed   wpDataTables   Updated November 1, 2017 at 8:01am   4 Most recent comment from Isidora Markovic:Hi Johannes,Yes, for now it is possible only throw sql query.Thank you for your suggestion. I will forward this to my team to think about this like new feature in future.