We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

John Unique table entriesClosed   wpDataTables   Updated January 24, 2020 at 3:35pm   7 Most recent comment from John:(ignore this) Tibor Udvari wpDataTables REST APIClosed   wpDataTables   Updated January 24, 2020 at 1:19pm   4 Most recent comment from Aleksandar Vuković:Hello again TiborI'm sorry I wasn't more detailed in my response.Ajax is being used for sorting, filtering, page switching of server-side tables. The plugin doesn't collect data throug ... Michel ter Stege x-axis formattingClosed   wpDataTables   Updated January 23, 2020 at 6:43pm   19 Most recent comment from Michel ter Stege:Hi Tibor,Below is what I eventually ended up with. Hope this helps.jQuery(window).load(function(){    if( typeof wpDataChartsCallbacks == 'undefined' ){ wpDataChartsCallbacks = {}; }    ... Eric can't connect to separate databaseClosed   wpDataTables   Updated January 23, 2020 at 12:31pm   2 Most recent comment from Aleksandar Vuković:Hello EricIt should be pretty simple - you enter the connection details, and that's it. I've connected to hundreds of separate databases in the past, and other than permission issues or driv ... Jon Eynon critical error. Can't get past itClosed   wpDataTables   Updated January 23, 2020 at 10:42am   6 Most recent comment from Aleksandar Vuković:Good news, Jon.Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Clément Goirand authorization attachmentClosed   wpDataTables   Updated January 23, 2020 at 10:36am   4 Most recent comment from Aleksandar Vuković:Hi again ClémentYou're welcome.You mean it shows the library? Well, unfortunately that's how it works, and we can't change that. If you mean that the column is displayed on front end, ... Terry McLuckie Not getting plugin updatesClosed   wpDataTables   Updated January 23, 2020 at 10:32am   2 Most recent comment from Aleksandar Vuković:Hello TerryThank you for your purchase.I'm not sure I understand what the issue here is. If you purchased the plugin and the add-on, you need to download the installation files either from the c ... Rodolfo Sandoval WPDatatables PaginationClosed   wpDataTables   Updated January 22, 2020 at 1:41pm   2 Most recent comment from Aleksandar Vuković:Hello RodolfoThank you for your purchase.That depends on the type of table you're creating. If you have a manual table, an imported table or an SQL query based table, then it is being done by My ... Eric CAN'T CONNECT TO DATABASEClosed   wpDataTables   Updated January 22, 2020 at 1:14pm   2 Most recent comment from Aleksandar Vuković:Hello EricThank you for your purchase.If you're connecting to the database where WordPress resides, you don't need to add that database as a separate DB connection. It's already there.I ... Jack Parcell SQL Query works in MySQL but not WpDataTablesClosed   wpDataTables   Updated January 22, 2020 at 11:34am   7 Most recent comment from Aleksandar Vuković:Thank you for sharing the query with everyone, Jack.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. dmsims Sims Next pageClosed   wpDataTables   Updated January 22, 2020 at 9:28am   6 Most recent comment from Aleksandar Vuković:Hello again dmsimswpDataTables doesn't have a feature to return you to the beginning of the table. The table is loaded in the same place on the table, but since it is big you need to scroll down ... michiiee DataTables warning after site migrationClosed   wpDataTables   Updated January 22, 2020 at 9:12am   2 Most recent comment from Aleksandar Vuković:Hello MichaelGood call on wp_wpdatatables_columns table. That table contains all info about your existing tables, and that's why it broke.If I may suggest using the Duplicator plugin when migra ... John Grouping rowsClosed   wpDataTables   Updated January 21, 2020 at 6:45pm   1 Most recent comment from John:(ignore) Robert Bulk chart creationClosed   wpDataTables   Updated January 21, 2020 at 3:21pm   2 Most recent comment from Aleksandar Vuković:Hello RobertIf I understood you correctly - you'd be reusing old charts, right?If that is true, they will be updated as soon as you change the data in the table. If you're creating a new ta ... Ankit Kant BackupsClosed   wpDataTables   Updated January 21, 2020 at 12:47pm   2 Most recent comment from Aleksandar Vuković:Hello Ankit KantWe can suggest using the Duplicator plugin. We use it for moving the website from local (or staging) to live, and it's working fine, because it will transfer all the files and ...