We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Matthias Frey Server-side processing + Frontend editingClosed   wpDataTables   Updated January 18, 2021 at 11:24am   6 Most recent comment from Aleksandar Vuković:Sure, Matthias, I understand.When you've created a duplicated site without the data, just let me know in a private response, and I'll gladly check it out. Pawan Bigger Error NotificationClosed   wpDataTables   Updated January 15, 2021 at 9:13am   10 Most recent comment from Aleksandar Vuković:Hello guysIf you'd like, you can modify .wpdt-c.growl-animated.alert-danger in /wp-content/plugins/wpdatatables/assets/css/bootstrap/wpdatatables-bootstrap.css on lines 12278 and 12279. If you s ... Terrie Kanotz purchase priceClosed   wpDataTables   Updated January 14, 2021 at 3:01pm   7 Most recent comment from Aleksandar Vuković:You're welcome, Terrie Cham Ren Filter foreign key based on selection of another forieng keyClosed   wpDataTables   Updated January 14, 2021 at 10:24am   2 Most recent comment from Aleksandar Vuković:Hello ChamroeunThank you for your purchase.This is conditional editing, and unfortunately we don't have that yet. There's nothing in the plugin that would allow you something like this. Our ... Markus Goetz Chart not visible by using following tableClosed   wpDataTables   Updated January 13, 2021 at 12:30pm   10 Most recent comment from Aleksandar Vuković:Hi again MarkusWe haven't yet released a new update, since the last one from December.This fix will be included in the next update, which should roll out in a week or two. Samuel LIu the table does not open ?Closed   wpDataTables   Updated January 12, 2021 at 9:24pm   2 Most recent comment from Aleksandar Vuković:Hello SamuelAs for the activation, you don't input Envato API. That's already integrated for purchases made through Envato marketplace. Since you have a purchase code, you only need to enter ... Eric Miley cant update or create tables using google spreadsheetClosed   wpDataTables   Updated January 12, 2021 at 3:08pm   3 Most recent comment from Aleksandar Vuković:Hello EricThank you for your purchase, and for letting us know the issue has been resolvedIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help ... Erez run JS functrion after loadClosed   wpDataTables   Updated January 12, 2021 at 2:55pm   6 Most recent comment from Aleksandar Vuković:Sorry about that ErezYou should use something like this: function myFunc( $table_id ) { if ($table_id == 13){ // your logic }}add_action( 'wpdatatables_after_table', 'myFunc' ); Mark Powell Show a New Entry LinkClosed   wpDataTables   Updated January 12, 2021 at 2:41pm   21 Most recent comment from Aleksandar Vuković:You're welcome, MarkGlad I could be of service!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Martin Adding Plot LinesClosed   wpDataTables   Updated January 12, 2021 at 9:25am   9 Most recent comment from Aleksandar Vuković:You're welcome, MartinGlad I could be of service!May I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of wpDataTables if you have an accoun ... Joe Meyer Following the Table FilterClosed   wpDataTables   Updated January 12, 2021 at 8:20am   4 Most recent comment from Aleksandar Vuković:Hi again JoeThank you for the explanation. That does seem pretty cool, I must say, but to achieve something like this you would need to develop a custom solution.You can take a look at our hooks, fi ... Francis JSON errorClosed   wpDataTables   Updated January 11, 2021 at 10:58pm   5 Most recent comment from Aleksandar Vuković:That's good news, FrancisThanks for letting me know. Garth Jones forms.microsoft.comClosed   wpDataTables   Updated January 11, 2021 at 12:39pm   2 Most recent comment from Aleksandar Vuković:Hello GarthI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We haven't had a request like this in the past, so I doub ... IW Bug with cell content suffixClosed   wpDataTables   Updated January 11, 2021 at 10:32am   2 Most recent comment from Aleksandar Vuković:Hello IWThank you for your purchase, and sorry for the inconvenience.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin y ... Christopher Smith-Dunn wpdatacharts not showing in Edge or FirefoxClosed   wpDataTables   Updated January 11, 2021 at 9:50am   3 Most recent comment from Aleksandar Vuković:Hello ChristopherThank you for your purchase, and sorry for the inconvenience.What you've seen in that ticket should've resolved the issue. Please provide me a temporary WP-admin login for ...