We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Geert Bouckaert Divi 5Closed   wpDataTables   Updated November 12, 2024 at 1:30pm   2 Most recent comment from Miloš Jovanović:Hello, Thank you for reaching out. We understand your eagerness for an updated integration with Divi 5. However, please note that Divi 5 is currently still in its beta phase and has not yet been offic ... Osama Server-side ProcessingClosed   wpDataTables   Updated November 12, 2024 at 12:52pm   4 Most recent comment from Miloš Jovanović:Hi Osama, I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets.     I wanted to ... Graden Kirksey Server-Side Processing Filtering Not WorkingClosed   wpDataTables   Updated November 12, 2024 at 10:12am   4 Most recent comment from Miloš Jovanović:Hello Graden , Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Rok Palcic Table displaying fine on back end but not on frontClosed   wpDataTables   Updated November 7, 2024 at 8:28pm   5 Most recent comment from Miloš Jovanović:Hi Rok, Thank you very much for sharing this use-case and the details how you made a working solution in the end;as well as finding those corrupt records. This will be useful to know, not only for oth ... Joe Tatarian ERROR CHART not displayingClosed   wpDataTables   Updated November 7, 2024 at 8:20pm   7 Most recent comment from Miloš Jovanović:Hi Joe, I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day! : ... Philippe Caron External SQL Server tablesClosed   wpDataTables   Updated November 23, 2024 at 1:45pm   6 Most recent comment from Philippe Caron:Hello, I'm disappointed to see that no further attention is given to this ticket since November 5 ! Philippe Caron Php compatibilityClosed   wpDataTables   Updated November 23, 2024 at 1:50pm   10 Most recent comment from Philippe Caron:I'm disappointed to see that no further attention is given to this ticket since november 5 !I have selected PHP 8.3 for this example, so you can see the problem for yourself :https://ccca-gavs-wb ... Andreas Dinnebier Calculated columnClosed   wpDataTables   Updated November 6, 2024 at 10:26am   1 Most recent comment from Andreas Dinnebier:Is it possible to calculate the difference between two columns (type date), if so how?I would like to know how many days are between one date and the other. diego rodriguez use with PostgreSQLClosed   wpDataTables   Updated November 8, 2024 at 7:38pm   7 Most recent comment from diego rodriguez:It's working Now - all good - thanks  Rok Palcic Capitalization in Text Filtering InconsistentClosed   wpDataTables   Updated November 5, 2024 at 9:59pm   4 Most recent comment from Miloš Jovanović:Hi Rok, I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets. We will respond to ... Juan Jose my first import table fron google sheetsClosed   wpDataTables   Updated November 5, 2024 at 9:56pm   7 Most recent comment from Miloš Jovanović:Hi Juan, I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets.   I can see you o ... Wendy Taylor RenewalClosed   wpDataTables   Updated November 6, 2024 at 5:36pm   3 Most recent comment from Miloš Jovanović:Hi Wendy, I have confirmation from our Accounts Team, here are the proposed possible ways how we can help you achieve an upgraded/higher licence as the Pro plan, with the discount.   Option 1: You ca ... Nicolas Charts using datatable filters get only the current page dataClosed   wpDataTables   Updated November 4, 2024 at 11:06am   2 Most recent comment from Miloš Jovanović:Hi Nicolas, Yes. Unfortunately, this is the current limitation when enabling the 'follow table filtering" in charts. In that case, the chart only sees the first page of the table's paginatio ... Nicolas Filters don't work when the query has ALIAS and is server sideClosed   wpDataTables   Updated November 4, 2024 at 10:59am   6 Most recent comment from Miloš Jovanović:Hi Nicolas, I see what you mean. You are right, currently we do not have an ideal solution for larger tables, to export all rows and have only the filtered ones, without having a performance impact on ... M. de Leeuw Width of columnClosed   wpDataTables   Updated November 3, 2024 at 10:33pm   6 Most recent comment from Miloš Jovanović:Hi M. de Leeuw, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual t ...