We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jim Radford Display on iPhone Chrome and Mac SafariClosed   wpDataTables   Updated November 22, 2024 at 8:31pm   2 Most recent comment from Miloš Jovanović:Hi Jim, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Brad RefundClosed   wpDataTables   Updated November 22, 2024 at 2:05pm   4 Most recent comment from Miloš Jovanović:Hi Brad, My sincere apologies for all the waiting time on your tickets. We are going over them right now, and going to respond as quickly as possible. Thank you for all your patience. Sigurd Pie Chart PercentagesClosed   wpDataTables   Updated November 22, 2024 at 2:03pm   11 Most recent comment from Miloš Jovanović:Hi Sigurd, My sincere apologies for all the waiting time on this reply. Thank you again for all your patience. In regards to using average calculations in charts - This is currently not possible in an ... Scott Simpson Input Form CSS FormattingClosed   wpDataTables   Updated November 22, 2024 at 12:12am   6 Most recent comment from Miloš Jovanović:Hi Scott, I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets. Once again our ap ... Juan Jose cell without dataClosed   wpDataTables   Updated November 21, 2024 at 11:52pm   4 Most recent comment from Miloš Jovanović:Hi Juan, I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets.     I wanted to ... Jonah filtering table on wordpress postClosed   wpDataTables   Updated November 21, 2024 at 7:51pm   3 Most recent comment from Jonah:I think I am explaining my problem poorly.  I have an Google Sheets based table which I imported.One of the columns in the sheet is "Sector".I have different posts on the site that need to display di ... Scott SuggestionClosed   wpDataTables   Updated November 21, 2024 at 7:38pm   1 Most recent comment from Scott:I contacted you a while back to look for a solution to sorting a column of IPv4 addresses.    You really didn't have a solution.   So today i'm working with a column of IPv4 and it dawned ... Michal Mielniczek Google table data import - privacy concernClosed   wpDataTables   Updated November 21, 2024 at 5:43pm   4 Most recent comment from Miloš Jovanović:Hi Michal, You're welcome, I am happy to advise. We will go over your remaining open tickets as soon as possible. Thank you. Matúš Clickable rowClosed   wpDataTables   Updated November 21, 2024 at 5:40pm   2 Most recent comment from Miloš Jovanović:Hi Matúš, Yes, you can make links/hyperlinks and it can be done in a couple of different ways. Here is how you can achieve it : it depends if you have one link per cell, or if you have multiple lin ... Alain PaginationClosed   wpDataTables   Updated December 25, 2024 at 8:13pm   3 Most recent comment from Miloš Jovanović:Hi Alain, Just following up on this bug.In the meantime, we released several new versions, but we still did not add an official fix.Our developers made the first version of the fix, which we tested on ... SeiyaKida Check box errors on smartphonesClosed   wpDataTables   Updated November 19, 2024 at 5:23pm   2 Most recent comment from Miloš Jovanović:Hi SeiyaKida, My sincerest apology, there was an error on this ticket from my end - the same as it happened on your other ticket - I wrote a reply, but they somehow did not get sent properly. This wil ... SeiyaKida Unable to create large data graphs.Closed   wpDataTables   Updated November 19, 2024 at 5:21pm   5 Most recent comment from Miloš Jovanović:Hello, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Martin Error when trying to etit and save column settingClosed   wpDataTables   Updated November 19, 2024 at 6:22pm   4 Most recent comment from Martin:Hi Milos,do you rememder our last conversation about conditional formatting on hidden / collapsed columns in may? [Ticket #3654031]As it seems it is still not working. Will there be a solution on this ... Lars Wordpress version <> WPTablesClosed   wpDataTables   Updated November 19, 2024 at 2:59pm   3 Most recent comment from Miloš Jovanović:Hi Lars, My apologies, I did not check right away, we can see you are using the Elementor Page builder on this Site. With our latest 7.0.1 version, there is an issue with Elementor specifically. Our d ... Francisco Mena SQL importing to wpDataTables errorClosed   wpDataTables   Updated November 25, 2024 at 6:49am   10 Most recent comment from Francisco Mena:I tested with: SELECT * FROM db_vitalsports_web_posts limit 10same error