We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

nakamura pdfClosed   wpDataTables   Updated November 26, 2024 at 10:45am   1 Most recent comment from nakamura:PDF出力で日本語が表示されない、日本語フォントへの変更方法、変更場所 robertcabiyaan Transform valueClosed   wpDataTables   Updated November 26, 2024 at 10:04am   1 Most recent comment from robertcabiyaan:Hello.I notice that whenever i use the transform value of a field putting this https://afm-div.com/0003-0-create-mr-page-enova/?frm_action=edit&entry={id.value}">Editthe loading of the table becomes ... David Soul Nicepage conflictClosed   wpDataTables   Updated December 7, 2024 at 12:36am   3 Most recent comment from David Soul:I would have appreciated a reply.  The product itself is outstanding; sorry that, as a user on three sites, I was not worthy of a reply.  After many hours, I could get your software working on the ... carl Martin new version of wptables is breaking some site functionalityClosed   wpDataTables   Updated November 26, 2024 at 4:49am   5 Most recent comment from Miloš Jovanović:Hi Carl, I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets.     I wanted to ... Jay Khatter Refund of Starter LicenseClosed   wpDataTables   Updated November 26, 2024 at 11:02pm   3 Most recent comment from Miloš Jovanović:Hi Jay, Just to confirm - our accounts have now refunded your Starter licence. The funds will be in your account within the following couple of business days.Let us know if you have any questions. Dan Meyer upgrade license from starter to standardClosed   wpDataTables   Updated November 26, 2024 at 4:38am   2 Most recent comment from Miloš Jovanović:Hi Dan, If you upgrade directly on your Store account - you will not get a discount, and we currently have the Black Friday special discount - so in this situation, it is better to get a refund, then ... Victor Hugo Calderón González Settings-> Separate DB connection not working properlyClosed   wpDataTables   Updated November 26, 2024 at 4:29am   3 Most recent comment from Miloš Jovanović:Hello, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Jim Allen wpDataTablesClosed   wpDataTables   Updated November 26, 2024 at 4:02am   4 Most recent comment from Miloš Jovanović:Hi Jim, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Michiel Maandag Adding of a missing chart type of Google, HighChartsClosed   wpDataTables   Updated November 26, 2024 at 3:45am   3 Most recent comment from Miloš Jovanović:Hi Michiel, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Jonna Column type - CurrencyClosed   wpDataTables   Updated November 26, 2024 at 3:32am   10 Most recent comment from Miloš Jovanović:Hi Jonna, My sincerest apology, there was an error on this ticket from my end - I wrote a reply, but it somehow did not get sent properly. This will not happen again, thank you very much for your pati ... Jonna Chart.js not working!!!Closed   wpDataTables   Updated November 26, 2024 at 3:26am   2 Most recent comment from Miloš Jovanović:Hi Jonna, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Massimo Gioia ElementorClosed   wpDataTables   Updated December 24, 2024 at 5:48pm   4 Most recent comment from Miloš Jovanović:Hello, Just following up on this issue. Our developers released a new Update 7.1 in the meantime, which has a fix for this bug, that throws the error "elementor is not defined" in the browser develop ... Megan Ford Elementor PopupsClosed   wpDataTables   Updated December 27, 2024 at 2:30pm   7 Most recent comment from Megan Ford:Appreciate the follow up on this one. I confirmed we are using 7.1 and cleared the site cache, but still experiencing our pop up not loading when on certain pages like https://ptam.com/about/When on ... Daniel Lewis Disable loader on 6.7?Closed   wpDataTables   Updated November 22, 2024 at 9:29pm   9 Most recent comment from Miloš Jovanović:Hey Daniel,My apologies, this ticket got flagged as 'replied' in error and we did not catch this latest message in time. I am glad to see our developers added the needed option, of course, y ... Ed Schmidt Table formattingClosed   wpDataTables   Updated November 22, 2024 at 8:59pm   2 Most recent comment from Miloš Jovanović:Hi Ed, It depends what table type you need.1. If you can work with a Simple Table type, then you can easily create a table looking like that.Because with the Simple tables, you can align the cells in ...