We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

George Nicolaou Add new row after an order is placedClosed   wpDataTables   Updated July 29, 2021 at 1:51pm   4 Most recent comment from [deleted]:You are most welcome I wish I could be more helpful. If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Rik Viergever graph tooltipClosed   wpDataTables   Updated July 29, 2021 at 12:31pm   4 Most recent comment from [deleted]:Hi RikI am sorry I couldn't be more helpful, but unfortunately using hooks or wpDataTable and wpDataChart callbacks requires a certain level of programming skills which we are not able to prov ... Gary Nault Stored ProcedureClosed   wpDataTables   Updated July 29, 2021 at 11:31am   2 Most recent comment from [deleted]:Hi GaryThank you for reaching out to us.Please note that using hooks requires certain level of programming skills and is not included in the provided support. You can browse through our documentation ... Marcos Szeinuk css fixesClosed   wpDataTables   Updated July 29, 2021 at 10:34am   8 Most recent comment from Aleksandar Vuković:Thanks, MarcosI responded to the other ticket, so this one will be closed. Gary Nault Chart Changes when using Table PlaceholdersClosed   wpDataTables   Updated July 29, 2021 at 10:14am   2 Most recent comment from Aleksandar Vuković:Hello GaryWhen you enable "Follow table filtering", and add both the table and the chart on the same page, the values by which the table is filtered will be plotted on the chart. Robert CSS CodeClosed   wpDataTables   Updated July 28, 2021 at 8:03am   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  maqBJ Creating a child license featureClosed   wpDataTables   Updated July 27, 2021 at 9:42am   4 Most recent comment from Aleksandar Vuković:Of course, the suggestion has been forwarded to our management, so they will coordinate it across teams if they see it as a useful improvement. Andreas Eder Search not workingClosed   wpDataTables   Updated July 26, 2021 at 12:45pm   6 Most recent comment from Aleksandar Vuković:Awesome, Andy, thank you very much!I'm glad that a simple solution resolved the issue. If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly h ... Pierre Gathy Sorting by user's locationClosed   wpDataTables   Updated July 25, 2021 at 9:44am   2 Most recent comment from [deleted]:Hi Piere,thank you for reaching out to usAt the moment, tables can only be conditionally sorted per ascending and descending order.The ordering rules depend on the column type: for example, string col ... Jorge Juan Berzosa Velasco reset all wpdatatablesClosed   wpDataTables   Updated July 24, 2021 at 5:19am   2 Most recent comment from [deleted]:Hi Jorge,thank you for reaching out to usIn order to delete existing tables and data, go to wpDataTables > Settings, and make sure to uncheck this option as it's preventing tables from being d ... Jorge Juan Berzosa Velasco Columns view for diferent usersClosed   wpDataTables   Updated July 23, 2021 at 11:57am   6 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Jason Set order of rows (drag and drop?)Closed   wpDataTables   Updated July 23, 2021 at 11:27am   3 Most recent comment from [deleted]:Hi JasonThank you for reaching out to us.That is a great solution you thought of, we couldn't suggest better ourselvesDo let us know if you need any additional assistance. René Stäblein No ChartsClosed   wpDataTables   Updated July 23, 2021 at 9:53am   4 Most recent comment from Aleksandar Vuković:Great news, René.Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Greg Lowe Release notesClosed   wpDataTables   Updated July 23, 2021 at 9:53am   4 Most recent comment from Aleksandar Vuković:You're welcome, GregIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Nikki Spalding Column options not workingClosed   wpDataTables   Updated July 23, 2021 at 7:01am   8 Most recent comment from Aleksandar Vuković:Thanks for letting me know, NikkiI'll wait for your response