We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tammy Responsive TableClosed   wpDataTables   Updated August 5, 2021 at 11:35am   11 Most recent comment from Tammy:Thank you. Ryan Hawkinson ACF RepeaterClosed   wpDataTables   Updated August 5, 2021 at 10:50am   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, Ryan.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Gabriel Vlajie I need help at search moduleClosed   wpDataTables   Updated August 5, 2021 at 9:56am   6 Most recent comment from Aleksandar Vuković:I'll forward it to our developers Gabriel, thanks!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Tobi Change table type from google sheets to normal tableClosed   wpDataTables   Updated August 5, 2021 at 9:13am   4 Most recent comment from Aleksandar Vuković:How big are those tables, Tobi?If they pull a lot of data, the loading times will increase, and the page will eventually break. Trace Carlson Datepicker issuesClosed   wpDataTables   Updated August 4, 2021 at 1:24pm   2 Most recent comment from [deleted]:Hi TraceThank you for reaching out to us. Unfortunately it is not possible to use advance filtering with excel-like view so this conflict is probably caused by the workaround you tried to implement. ... Isaiah OBDC Driver InstallationClosed   wpDataTables   Updated August 4, 2021 at 12:46pm   2 Most recent comment from [deleted]:Hi Isaiah,thank you for reaching out to usCan you please check if you have the following drivers installed, and activated, beside the ODBC one? These drivers need to be installed and activated on the ... peterchurch1 Plugin is active but not recognized.Closed   wpDataTables   Updated August 4, 2021 at 9:50am   4 Most recent comment from Aleksandar Vuković:That's great news, PeterThanks for letting me know!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sam Front-End OptionsClosed   wpDataTables   Updated August 3, 2021 at 11:02pm   2 Most recent comment from [deleted]:Hi Sam Thank you for reaching out to us.Specific strings can be changed using POEDIT or Loco Translate easily. I suggest installing Loco Translate since it's within WordPress and it has a si ... Joshua Lim pagination issueClosed   wpDataTables   Updated August 3, 2021 at 10:34pm   2 Most recent comment from [deleted]:Hi JoshuaThank you for reaching out to us.Unfortunately this cannot be modified using the plugin's builtin features.It probably can be done with some custom work, but our developers are very busy ... Daniel Lindley Sub-tables (nested)Closed   wpDataTables   Updated August 3, 2021 at 9:16am   8 Most recent comment from Aleksandar Vuković:Hey DanielYou could use that approach.Tables created using MySQL queries can be editable if you're only pulling one database table (so, no JOINs, UNIONs, etc) and if you have a unique auto-increm ... Wojtek Drag and Drop Column Order (Frontend)Closed   wpDataTables   Updated August 2, 2021 at 3:46pm   2 Most recent comment from [deleted]:Hi Wojtek,thank you for reaching out to usI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. Maybe you would be able to do ... Demetric Ford SQL QueryClosed   wpDataTables   Updated August 2, 2021 at 10:48am   2 Most recent comment from Aleksandar Vuković:Hello DemetricOur logic is based on a PHP SQL parser which has full support for the SQL dialect for the following statement types SELECT, INSERT, UPDATE, DELETE, REPLACE, RENAME, SHOW, SET, DROP, CRE ... Gary Nault Hide Table that Chart is linked toClosed   wpDataTables   Updated July 30, 2021 at 12:42pm   2 Most recent comment from [deleted]:Hi GaryThank you for reaching out to us.If you need to show the filters, a simple css like this would be enough: .wpdt-c .wpDataTables.wpDataTablesWrapper { display: none !important; } But if you ... Gary Nault Pass Placeholder through URLClosed   wpDataTables   Updated July 30, 2021 at 11:09am   2 Most recent comment from Aleksandar Vuković:Hello GarySupposedly, your URL is https://yourwebsite.com/?value_x=123 The data pulled from the database creates a table using a query similar to this: SELECT * FROM table WHERE value_x = %VAR1% Aft ... terry Number formatClosed   wpDataTables   Updated August 2, 2021 at 10:17am   8 Most recent comment from Aleksandar Vuković:Hi again Terry.You enabled Separate DB Connection, but did not provide any separate DB connections, and that caused the issue.When our developers turned it off, everything started working fine. Please ...