We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Patrick McCaffrey Setting Predefined value(s) in filteringClosed   wpDataTables   Updated November 16, 2022 at 11:35am   4 Most recent comment from Aleksandar Vuković:Hey PatrickUnfortunately, you can't set predefined values for filtering, and prevent users from seeing other values when they clear the predefined values.If I'm not mistaken, this is what yo ... Sam Treacy WPBakery and WPDataCharts customizationClosed   wpDataTables   Updated November 21, 2022 at 11:43am   5 Most recent comment from Miloš Jovanović:Hi, Sam  Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Henk Google GaugesClosed   wpDataTables   Updated November 15, 2022 at 4:43pm   2 Most recent comment from Miloš Jovanović:Hi, Henk  Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Eric Ma How to display multiple URL'sClosed   wpDataTables   Updated November 14, 2022 at 6:44pm   3 Most recent comment from Miloš Jovanović:Hi, EricSorry for the late replyI am delighted to hear that this has been resolved. Thank you for sharing the workaround with us. Anything else that we could assist with, please don't hesitate ... אוריה קוריש API connection to the tableClosed   wpDataTables   Updated November 14, 2022 at 12:40pm   7 Most recent comment from Miloš Jovanović:Hello again,i got advised by our senior 2nd level Team about this, they helped me take a closer look.- Something like this is not possible in the way you are configuring it at the moment.1. If you li ... Kurt Create table from AmeliaClosed   wpDataTables   Updated November 14, 2022 at 10:50am   7 Most recent comment from Miloš Jovanović:Hi, Kurt  Sorry for the waiting time, we had a National Holiday in the meantime which slowed down our work. - I am delighted to hear that this has been resolved. Thank you for letting us know and th ... Emmanuel Soyer Merge cellsClosed   wpDataTables   Updated November 14, 2022 at 9:45am   17 Most recent comment from Aleksandar Vuković:Hello Tim.As mentioned before - merged cells have been included since version 3.1 (released in October 2020), but only in the Simple Table type.Since wpDataTables uses DataTables, its limitations do ... Mike WpDataTablesClosed   wpDataTables   Updated November 13, 2022 at 6:18pm   2 Most recent comment from Miloš Jovanović:Hi, Mike Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Vladimir bubble charts in HighChartsClosed   wpDataTables   Updated November 12, 2022 at 11:56pm   2 Most recent comment from Miloš Jovanović:Hi, Vladimir Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... moscorp wpDataTables placeholdersClosed   wpDataTables   Updated November 14, 2022 at 1:13pm   8 Most recent comment from Miloš Jovanović:Hi, moscorp  Just following up on the subject of setting/changing the date data time zone.  I got advised by our 2nd level Team on that. The plugin pulls the data from your database, and all datab ... John Charlesworth CSS for Table Tools Button DropdownClosed   wpDataTables   Updated November 10, 2022 at 6:56pm   10 Most recent comment from Miloš Jovanović:Hi, JohnSorry for a late replyI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tick ... MEHEDI HASSAN SHUBHO Column SizeClosed   wpDataTables   Updated November 10, 2022 at 6:04pm   2 Most recent comment from Miloš Jovanović:Hi, Mehedi Thanks for reaching out to us. It seems that you are using a Simple table from the screenshot. What you described can be achieved by using Conditional Formatting and adding a custom CSS cla ... Marcius Teixeira Group column featuresClosed   wpDataTables   Updated November 9, 2022 at 7:14pm   4 Most recent comment from Miloš Jovanović:Hi, Marcius Sorry for the delay- Unfortunately,  we don't have anything like that at the moment available in the plugin.The only two ways to have a feature that will allow you to click into a ... moscorp nowrap;Closed   wpDataTables   Updated November 8, 2022 at 8:33pm   2 Most recent comment from Miloš Jovanović:Hi, moscorp Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Srinath Maximum Number of columns allowed in a tableClosed   wpDataTables   Updated November 8, 2022 at 9:51am   5 Most recent comment from Alexandru:@Srinath: Thank you for posting this. I had the same issue and this ticket saved me a lot of debugging time!