We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bernadette Macioce plugin not installingClosed   wpDataTables   Updated December 15, 2022 at 7:39pm   4 Most recent comment from Miloš Jovanović:HI, Bernadette Thank you for the confirmation.We can completely understand, and we wish you all the best.Here is the quickest way how you can get a refund for your licence.Please log in to http://s ... Christopher Importing csv doesnClosed   wpDataTables   Updated December 14, 2022 at 6:59pm   4 Most recent comment from Miloš Jovanović:Hi ,Christopher I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a gr ... Jonathan SQL Table - Primary CategoryClosed   wpDataTables   Updated December 14, 2022 at 6:23pm   2 Most recent comment from Miloš Jovanović:Hi, Jonathan Thanks for reaching out to us - I can help you to manually set available values for filtering, but to be able to split Comma Separated String Value and just pull the "first value as a su ... Rodolfo Hidden item in selectbox filterClosed   wpDataTables   Updated December 14, 2022 at 6:09pm   6 Most recent comment from Miloš Jovanović:Hi, Rodolfo You're welcome, i am delighted to see that this has resolved the conflict with the styles.As i mentioned before - this CSS is going to stay as it is even when you update the plugin, ... Kudor Tiberiu Adrian placeholdersClosed   wpDataTables   Updated December 14, 2022 at 5:31pm   2 Most recent comment from Miloš Jovanović:Hi, Kudor Thanks for reaching out to usIf i understood, you wish to manually define which values should come up as available choices for filtering, right?If that is the case, you can do it like this ... Abhi Rao I want to make a row in the table clickableClosed   wpDataTables   Updated December 14, 2022 at 4:15pm   6 Most recent comment from Miloš Jovanović:Hi, Abhi You're welcome, i am happy to advise. Anything else that we could assist with, please don't hesitate to create new tickets.Thank you Michael Stuart MYSQL Add column to table breaks data tableClosed   wpDataTables   Updated December 14, 2022 at 3:23pm   3 Most recent comment from Miloš Jovanović:Hi, Michael Sorry for replying so lateI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create ... Arijit Ghosh wpDataTablesClosed   wpDataTables   Updated December 14, 2022 at 2:18pm   2 Most recent comment from Miloš Jovanović:Hi, Arijit I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3186904/ For future reference, please don't ope ... Gernot Rominger wp_capabilities - display only the roleClosed   wpDataTables   Updated December 14, 2022 at 11:19am   3 Most recent comment from Miloš Jovanović:Hi, GernotThe senior Team has been quicker than i expected, I got advised b, they looked at all the details. What you would need to do here is to unserialize the JSON data. This falls under advanced ... Howard Filters Don't WorkClosed   wpDataTables   Updated December 13, 2022 at 8:03pm   2 Most recent comment from Miloš Jovanović:Hi, Howard Sorry for the delayOur logic is based on a PHP SQL parser which has full support for the SQL dialect for the following statement types SELECT, INSERT, UPDATE, DELETE, REPLACE, RENAME, SHO ... Howard Deleted Posts IncludedClosed   wpDataTables   Updated December 13, 2022 at 8:02pm   5 Most recent comment from Miloš Jovanović:Hi, Howard Sorry for the delay-Thank you for reaching out to usAs the custom posts/fields, are a part of the WordPress database; pulling this data can only be done through MySQL query-based tables. ... Kudor Tiberiu Adrian OneDriveClosed   wpDataTables   Updated December 13, 2022 at 5:07pm   4 Most recent comment from Miloš Jovanović:Hi, Kudor  Sorry about the waiting time. - I am sorry to disappoint you, but currently there is no way for something like that to work. When i try to follow your link, it is asking me to log in a Mi ... Vo How do i show Attachment Image from ID in columnClosed   wpDataTables   Updated December 13, 2022 at 3:53pm   2 Most recent comment from Miloš Jovanović:Hi, Vo  Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Bernadette Macioce Cancel subscriptionClosed   wpDataTables   Updated December 13, 2022 at 3:47pm   2 Most recent comment from Miloš Jovanović:Hi, Bernadette I am sorry to see that our plugin does not meet the requirements of your use-case.If you change your mind, i will be here to help,  please let me know what kind of use-case you have, ... Glen Loupias Collation error after upgradeClosed   wpDataTables   Updated December 12, 2022 at 9:17pm   4 Most recent comment from Miloš Jovanović:Hi, Glen I might have a small update, i was searching online for users who had this same issue, and perhaps i found something useful.Can you please check out this Post from Stack Overflow?https://s ...