We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Gego Levente Freezing first columnClosed   wpDataTables   Updated December 26, 2022 at 11:03am   2 Most recent comment from Miloš Jovanović:Hi, Gego Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Geoffrey Stertz Date/Time StampClosed   wpDataTables   Updated December 26, 2022 at 11:01am   2 Most recent comment from Miloš Jovanović:Hi, GeoffreyFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Daniel view image file in wptableClosed   wpDataTables   Updated December 25, 2022 at 6:17pm   2 Most recent comment from Miloš Jovanović:Hi, Daniel Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Vladimir bubble radius for bubble charts in Chart.jsClosed   wpDataTables   Updated December 23, 2022 at 1:21pm   2 Most recent comment from Miloš Jovanović:Hi, VladimirFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Brittany Weeks Front end editing not workingClosed   wpDataTables   Updated December 22, 2022 at 2:35pm   5 Most recent comment from Miloš Jovanović:Hi, Brittany Thank you for the update, i can see that you isolated the conflict with that BuddyBoss add-on.We will make not of it , to be aware of.It seems that this add-on is not crucial for you, s ... Tomi Hakala Unknown column 'file_location' in 'field list'Closed   wpDataTables   Updated December 20, 2022 at 6:00pm   5 Most recent comment from Miloš Jovanović:Hi, Tomi I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.   I wanted to a ... Mee Conditional Formatting Column TextClosed   wpDataTables   Updated December 20, 2022 at 5:27pm   4 Most recent comment from Miloš Jovanović:Hi, Mee I found the style that is causing an !important clause for the cell text color, but i can't figure out exactly where it is coming from : I will just paste this piece of the CSS code as co ... Golden Nyirenda TABLE FILTER HAS STOPPED WORKING WITHOUT ANY REASONClosed   wpDataTables   Updated December 20, 2022 at 12:12pm   2 Most recent comment from Miloš Jovanović:Hi, Golden Nyirenda Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than us ... Manuel Ayuso sheetsClosed   wpDataTables   Updated December 20, 2022 at 11:41am   2 Most recent comment from Miloš Jovanović:Hi, Manuel  Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Weol Immo DataChartsClosed   wpDataTables   Updated December 19, 2022 at 8:45pm   17 Most recent comment from Miloš Jovanović:Hi, Weol ImmoWe are truly sorry to see that our plugin is not suitable for your use-case with its current capabilities,and we absolutely understand the cancellation from your end.Our developers will ... Brett Stocker Data SecurityClosed   wpDataTables   Updated December 19, 2022 at 2:07pm   4 Most recent comment from Miloš Jovanović:Hi, Brett My apologies again for the waiting time.-I am sorry to disappoint you, but currently, it is not possible in any way to programmatically make any automated way to generate multiple tables a ... Brett Stocker Number Range Slider BrokenClosed   wpDataTables   Updated December 19, 2022 at 1:56pm   3 Most recent comment from Miloš Jovanović:Hi, Brett Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Arijit Ghosh wpDataTablesClosed   wpDataTables   Updated December 18, 2022 at 7:47pm   4 Most recent comment from Miloš Jovanović:Hi, Arijit  Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Bob Can't edit any tablesClosed   wpDataTables   Updated December 16, 2022 at 5:27pm   6 Most recent comment from Miloš Jovanović:Hi, BobI am just additionaly sending you this Video as a Private reply, if you wish to see exactly what i did / which columns were missing from your plugin database table.https://watch.screencastify.c ... Make Freedom Change No matching records found at bottom of empty table on a page.Closed   wpDataTables   Updated December 20, 2022 at 5:05pm   8 Most recent comment from Miloš Jovanović:Hi, Make FreedomFirstly my sincere apology for the waiting time.We have an update from our developers.They advised that there is a way you could try with our front-end callbacks.With these, it is po ...