We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jason Houston Not showing all dataClosed   wpDataTables   Updated January 18, 2023 at 6:20pm   2 Most recent comment from Miloš Jovanović:Hi, Jason Thanks for reaching out to usAs the custom posts/fields, are a part of the WordPress database; pulling this data can only be done through MySQL query-based tables. Please note: Using this ... Edward Keeley Moved WebsiteClosed   wpDataTables   Updated January 18, 2023 at 5:23pm   2 Most recent comment from Miloš Jovanović:Hi, EdwardSorry for the delay-When you migrate the site, the tables' names are updated,  but the command for pulling the table from the database,  and the table's database name remains th ... Daniel int vs FloatClosed   wpDataTables   Updated January 18, 2023 at 5:05pm   3 Most recent comment from Miloš Jovanović:Hi, Daniel Sorry for the delayed response.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to cr ... Ben Adams Can I add VAR1 to "sum" shortcode?Closed   wpDataTables   Updated January 17, 2023 at 6:55pm   4 Most recent comment from Miloš Jovanović:Hi, BenI am delighted to hear that this has been resolved. Thank you for letting us know. I will also make note of this , perhaps it might be useful for a future improvement by our devs.Anything els ... Chris Hyperlinking a column from the value of another columnClosed   wpDataTables   Updated January 17, 2023 at 6:43pm   2 Most recent comment from Miloš Jovanović:Hi, ChrisThanks for reaching out to us- If you wish to combine values from multiple columns as a hyperlink,maybe the best solution will be to use our CONCAT functionality with SQL tables.Please check ... Jason King Foreign key column search issueClosed   wpDataTables   Updated January 17, 2023 at 5:13pm   13 Most recent comment from Miloš Jovanović:Hi, KlemenI have responded to your individual ticket, but I will also provide this explanation here.Our SQL feature runs everything through our Parser,and it has certain limitations.-Our logic is ba ... Klemen Editing SQL table without table id shownClosed   wpDataTables   Updated January 17, 2023 at 5:11pm   9 Most recent comment from Miloš Jovanović:Hi, KlemenThank you for this update, I think I can now understand better about your use-case.Yes, editing in our plugin has limitations if you use data from multiple tables, or JOIN in SQL.When you a ... Michael Fatal error in WPClosed   wpDataTables   Updated January 17, 2023 at 4:53pm   3 Most recent comment from Miloš Jovanović:Hi, MichaelFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Andrew getting startedClosed   wpDataTables   Updated January 16, 2023 at 7:30pm   2 Most recent comment from Miloš Jovanović:Hi, Andrew Thanks for reaching out to usIf you don't see the Activation Tab in the main plugin settings, it means that you have the Lite plugin version installed. - Please follow the steps exp ... Jongho Hide until loaded doesn't work with ForminatorClosed   wpDataTables   Updated January 16, 2023 at 6:42pm   4 Most recent comment from Miloš Jovanović:Hi, Jongho It is not a problem at all.We will cover the other ticket as quickly as possible and we will reply on it.Thank you for your patience. Mary Lindsay Can't see column settingsClosed   wpDataTables   Updated January 16, 2023 at 3:39pm   7 Most recent comment from Miloš Jovanović:Hi, Mary Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... April Pie GraphsClosed   wpDataTables   Updated January 16, 2023 at 2:26pm   9 Most recent comment from Miloš Jovanović:Hi, April My apologies for replying so late.You're welcome, i am happy to help.It is not a problem at all, that is why we are here for;and it is absolutely OK - in WordPress and all the plugin ... Gurtner André table editorClosed   wpDataTables   Updated January 16, 2023 at 1:59pm   4 Most recent comment from Miloš Jovanović:Hi, André Firstly my sincerest apology for replying so late, i will do my best to be a lot quicker going forward. I am happy to see that this workaround works for you as well. When our developers b ... Michael Please add Tooltip customization for Chart.jsClosed   wpDataTables   Updated January 16, 2023 at 1:54pm   2 Most recent comment from Miloš Jovanović:Hi, Michael Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... John Reeve ActivationClosed   wpDataTables   Updated January 13, 2023 at 8:33pm   9 Most recent comment from Miloš Jovanović:Hi, John Sorry for the delay-Thank you for sharing this update with us. We were not sure if the issue was resolved,but it is not a problem at all, what matters is that you have found the issue and ...