We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Dan Stevens Form integration - ForminatorClosed   wpDataTables   Updated January 11, 2023 at 2:55pm   3 Most recent comment from Miloš Jovanović:Hi, Dan I apologise - i did not answer your last question, as an alternative solution, you asked : Alternatively, is there an easy way to read the wpdatatables filters (and a particular column returne ... AJ Schleich Frontend Editing wpDataTable Gravity FormClosed   wpDataTables   Updated January 10, 2023 at 7:08pm   2 Most recent comment from Miloš Jovanović:Hi, AJ Thanks for reaching out to us- If the editing works on the back-end, and you see this issue only on the front-end,in that case you might have some sort of a conflict on site between our plugi ... kim wiil how to create template for report builder?Closed   wpDataTables   Updated January 10, 2023 at 1:04pm   8 Most recent comment from Miloš Jovanović:Hi, kim Apologies, i should have asked for this access actually right away.Could you please provide us with access to your WP-Admin, so that we can take a look at how you configured the source table ... Vince parser error uploading a tableClosed   wpDataTables   Updated January 10, 2023 at 12:06pm   6 Most recent comment from Miloš Jovanović:Hi, VinceI just tested this on my localhost.It did not work as XML import to my PhPMyAdmin, but if i save this as CSV then it imports it in the database directly without errors.I use Libre Office C ... Tymek Excel edit - Number rows per pageClosed   wpDataTables   Updated January 9, 2023 at 8:31pm   2 Most recent comment from Miloš Jovanović:Hi, Tymek Thanks for reaching  out to usI am sorry to disappoint you, but currently we have certain limitations when we compare the Excel-Like editor with the Standard Editor.One of the limitations ... Peter Placeholders, user IDClosed   wpDataTables   Updated January 9, 2023 at 7:59pm   2 Most recent comment from Miloš Jovanović:Hi, Peter Thanks for reaching out to usI am not sure if i understood your use-case perfectly in all details, but we will try and let me know if it does the goal.1. For "catching" the ID of current u ... Mee Graph rendering - Google Annotated TimelineClosed   wpDataTables   Updated January 9, 2023 at 4:15pm   2 Most recent comment from Miloš Jovanović:Hi, Mee  Sorry for replying late to this one. As you know, every chart engine has its own layout and its settings. We use free libraries for chart engines, and they are limited as to what we can c ... Luca Error on report pageClosed   wpDataTables   Updated January 9, 2023 at 2:28pm   36 Most recent comment from Miloš Jovanović:Hi everyone.Thank you so much for all your patience and cooperation.Especially of course, thank you Gerard for sharing the solution with us.I am passing absolutely all the details that we gathered h ... Zach Brunner Simple Tables BugClosed   wpDataTables   Updated January 9, 2023 at 1:04pm   7 Most recent comment from Miloš Jovanović:Hi, Zach Sorry that i'm replying so late. I am delighted to hear that this has been resolved.  Thank you for letting us know.  Our devs will do their best to add a permanent fix in the next U ... Mike Guina Data Table TemplateClosed   wpDataTables   Updated January 5, 2023 at 7:34pm   2 Most recent comment from Miloš Jovanović:Hi, Mike Sorry for the delayed response time.-At this time, we don't have any built-in solution to achieve this, but you can suggest it to our developers - they will do their best to make a so ... Ahmed Al-Mahrooqi Index columnsClosed   wpDataTables   Updated January 5, 2023 at 4:39pm   2 Most recent comment from Miloš Jovanović:Hi, Ahmed My apologies for the late response. We had a New Years break and are back,   will do our best to be quick with our responses going forward. I wish you a Happy New Year, and all the best ... Martinez No vertical scroll bar in builderClosed   wpDataTables   Updated January 5, 2023 at 3:38pm   3 Most recent comment from Miloš Jovanović:Hi, Martinez I have an update. Our developers isolated the bug, and they'll add it to their queue for fixing.  They will do their best to build a fix as soon as possible.  It should be fixed ... Kyra Sundance embed youtube videosClosed   wpDataTables   Updated January 4, 2023 at 9:08pm   3 Most recent comment from Miloš Jovanović:Hi, Kyra Thanks for reaching out to usI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create ... francesc ventura backgroud colorsClosed   wpDataTables   Updated January 4, 2023 at 8:41pm   2 Most recent comment from Miloš Jovanović:Hi, francesc venturaI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3198376 For future reference, please don ... francesc ventura cell background colocolorClosed   wpDataTables   Updated January 4, 2023 at 8:40pm   2 Most recent comment from Miloš Jovanović:Hi, francesc venturaMy apologies for the late response. We had a New Years break and are back,   will do our best to be quick with our responses going forward. I wish you a Happy New Year, and all ...