We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Richard Forbidden ErrorClosed   wpDataTables   Updated January 24, 2023 at 9:16pm   2 Most recent comment from Miloš Jovanović:Hi, RichardThanks for reaching out to usI see what you mean - thanks for the Video, it shows the issue well.It seems you have permissions that are not correctly set on your server.The 403 Forbidden E ... Soojin MySQL connection errorClosed   wpDataTables   Updated January 24, 2023 at 8:54pm   2 Most recent comment from Miloš Jovanović:Hi, Soojin I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3215243/ For future reference, please don't ope ... Gerrit van Maarleveld Column settings - Date of birthClosed   wpDataTables   Updated January 24, 2023 at 6:36pm   4 Most recent comment from Miloš Jovanović:Hi, GerritThank you for the access, i am able to see the issue on your back-end tables.It seems to be some kind of a CSS/Bootstrap conflict between our default plugin styles,and something else on your ... francesc ventura previef wief is different of edit tableClosed   wpDataTables   Updated January 23, 2023 at 7:43pm   2 Most recent comment from Miloš Jovanović:Hi, francesc  venturaThanks for reaching out to uswpDataTables is a WYSIWYG (What You See Is What You Get) concept-based plugin. This means that the table should look the same both in the back-end a ... Bernhard Gnan WPdatatables with php 8Closed   wpDataTables   Updated January 23, 2023 at 6:26pm   2 Most recent comment from Miloš Jovanović:Hi, Bernhard Sorry for the delayOur plugin is being tested on PHP version 8.1.13 on our Development Testing, and we can confirm that the plugin is optimized up to that version,but there are a lot o ... Remo Romano Filtering with multiple values in cellClosed   wpDataTables   Updated January 23, 2023 at 2:36pm   2 Most recent comment from Miloš Jovanović:Hi, Remo Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Urban Rüegg Pressing Enter submits page, but no update of the cellClosed   wpDataTables   Updated January 20, 2023 at 7:09pm   10 Most recent comment from Miloš Jovanović:Hi, Urban No problem at all, i am happy to advise.I was also not 100% sure if that was the default behaviour,  but our developers and QA Team explained everything, so i will thank them for that.W ... John Paul Balagolan Adding search button in advanced filter form above the tableClosed   wpDataTables   Updated January 20, 2023 at 7:04pm   2 Most recent comment from Miloš Jovanović:Hi, John Thanks for reaching out to us- At this time, we don't have any built-in solution to achieve this, but you can suggest it to our developers - they will do their best to make a solution ... Andrew Adding a list to the columnsClosed   wpDataTables   Updated January 20, 2023 at 5:12pm   2 Most recent comment from Miloš Jovanović:Hi, Andrew  Thanks for reaching out to us If i understood your goal,  you would like to manually make a list of available values for filtering in a column, regardless of which values are in the cel ... Suresh Rathore Security pluginClosed   wpDataTables   Updated January 20, 2023 at 4:51pm   2 Most recent comment from Miloš Jovanović:Hi, Suresh Thanks for reaching out to usWe are not very familiar with security plugins, to be honest, so we can't say which ones might be the best to use.I think that you can't go wrong ... Fernando Compra de wpDataTablesClosed   wpDataTables   Updated January 20, 2023 at 3:13am   2 Most recent comment from Miloš Jovanović:Hi, Fernando Thanks for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be ... Imogen Allen Database ConnectionsClosed   wpDataTables   Updated January 19, 2023 at 8:00pm   2 Most recent comment from Miloš Jovanović:Hi, Imogen Thanks for reaching out to us - The most important detail i have to point out is,  when you say that you maintain a Spreadsheet, if this Spreadsheet is connected/linked with a table in ou ... Kessy Juma Mrisho Applying callbacks for multiple chartsClosed   wpDataTables   Updated January 26, 2023 at 2:46pm   8 Most recent comment from Miloš Jovanović:Hi, Kessy JumaApology for all the waiting time.We did our best with our 2nd level Team to find any kind of a working example that might help you create your custom callback for your use-case,but unfo ... Scott Regan Styling buttons within a tableClosed   wpDataTables   Updated January 19, 2023 at 11:44am   8 Most recent comment from Miloš Jovanović:Hi, ScottSorry for the delay-That is strange, it seems that you have a Lifetime licence as far as i see, it should not tell you that your purchase code is not valid.If you wish, we can check that for ... Jason Houston FunctionalityClosed   wpDataTables   Updated January 18, 2023 at 6:31pm   2 Most recent comment from Miloš Jovanović:Hi, Jason Thanks for reaching out to us-As we mentioned on your other ticket, when we have use-cases of pulling data from Custom Posts for custom SQL Queries, writing custom SQL Queries or debuggi ...