We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michael D\'Onofrio Can't download pluginClosed   wpDataTables   Updated February 3, 2023 at 11:04am   2 Most recent comment from Miloš Jovanović:Hi, Carol.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Jeff Moss Sorting X-AxisClosed   wpDataTables   Updated February 2, 2023 at 7:09pm   2 Most recent comment from Miloš Jovanović:Hi, Jeff  Sorry for the delayI will elaborate/explain how sorting for charts works in general. - Basically, the default sorting for a chart is going to be in the order of how you added the data in ... Uriahs Dynamically Create a Table ColumnClosed   wpDataTables   Updated February 1, 2023 at 8:24pm   5 Most recent comment from Miloš Jovanović:Hi, Uriahs That seems like a good plan as well.We hope that you will accomplish the goal in either way, of course.Let us know if you have any further questions about this, we will be here to assist. ... Rik Viergever collapsing columnsClosed   wpDataTables   Updated February 1, 2023 at 10:53am   5 Most recent comment from Miloš Jovanović:Hi, Rik I am delighted to hear that this has been solved. Thank you for letting us know.I agree, it is a good idea as a future improvement, for sure, thank you for that suggestion.Whenever you have a ... ailen cury Problem with the update of the pluginsClosed   wpDataTables   Updated January 31, 2023 at 8:09pm   2 Most recent comment from Miloš Jovanović:Hi, ailen  Thanks for reaching out to us.This could be an issue with the SSL certificate on your site. There is a workaround for this issue. You can edit a PHP file on your FTP in the plugin folder, ... Jay Clark Date Sorting and by default reads the date as European Format when its not.Closed   wpDataTables   Updated January 31, 2023 at 7:58pm   4 Most recent comment from Miloš Jovanović:Hi, Jay  Thank you, i think i can realise the issue now. I do notice that if i try to click to sort in any direction on either Date column, it just does not respond at all, while the other columns ... Ola Cant´t scroll down in my table no scroll bar as admin.Closed   wpDataTables   Updated January 30, 2023 at 5:56pm   4 Most recent comment from Miloš Jovanović:Hi, Ola.You're welcome, i am happy to help.I am delighted to hear that this has been resolved! Thank you for letting us know. Anything else that we could assist with, please don't hesitate ... Samuel LIu can not upload excelClosed   wpDataTables   Updated January 30, 2023 at 1:26pm   2 Most recent comment from Miloš Jovanović:Hi, Samuel  Thanks for reaching out to us -It seems like the wpDataTables counter got stuck in the database, and now it's trying to add a new table with an existing ID. If you have access to y ... massimiliano viti Gauge GraphClosed   wpDataTables   Updated January 30, 2023 at 11:53am   2 Most recent comment from Miloš Jovanović:Hi, M VitiThanks for reaching out to usEvery chart engine has its own layout and its settings. We use free libraries for chart engines, and they are limited as to what we can change from within th ... Sam Treacy URGENT WpDataTables completely breakingClosed   wpDataTables   Updated January 30, 2023 at 11:51am   7 Most recent comment from Miloš Jovanović:Hi, Sam Thank you very much for checking that, and i am delighted to see that you isolated and solved the issue.Anything else that we could assist with, please don't hesitate to create new tick ... Paul Foraker locating the google spreadsheetClosed   wpDataTables   Updated January 28, 2023 at 5:17pm   2 Most recent comment from Miloš Jovanović:Hi, Paul Thanks for reaching out to usYes, you can find the source URL for the connected Spreadsheet in the back-end of the table settings.You can check this on the table's 'Data Source ... Gavin Johnson TemplatesClosed   wpDataTables   Updated January 27, 2023 at 9:07pm   2 Most recent comment from Miloš Jovanović:Hi, GavinSorry for the delay-1.  For the Premier League example table from our Documentation,our Support Senior colleagues have made this Tutorial that can help to build this table,please check it o ... Christian Pre-defined filteringClosed   wpDataTables   Updated January 26, 2023 at 9:05pm   2 Most recent comment from Miloš Jovanović:Hi, Christian  Thanks for reaching out to us Yes, we had a bug that made tables flash like that with predefined filters, but our devs fixed it with the latest Update 5.3. Can you please update your ... Russ Loucks wpDataTables sorting functionalityClosed   wpDataTables   Updated January 26, 2023 at 4:34pm   6 Most recent comment from Miloš Jovanović:Hi, Russ I apologise for the waiting time,and it seems that i did not initially understand your use-case correctly,  i thought that you needed to have an SQL based Table from a Google Spreadsheet, ... Lindsey errors creating tablesClosed   wpDataTables   Updated January 25, 2023 at 7:47pm   6 Most recent comment from Miloš Jovanović:Hi, Lindsey You're welcome, i am happy to help.I am delighted to see that you resolved this issue with the help of a developer, that is great!I assume that the developer probably deleted that ...