We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andy Owens Data Table from ACF Repeater FieldClosed Pre-purchase questions for wpDataTables   Updated September 28, 2022 at 3:48pm   2 Most recent comment from Miloš Jovanović:Hi, Andy  Thanks for reaching out to us - I am sorry to disappoint you, but we don't have a native built-in integration with a plugin such as ACF, so pulling data from that plugin into wpDataT ... Walter Multiday Event Bug with send to Google calendarClosed   Amelia   Updated September 28, 2022 at 12:37pm   7 Most recent comment from Marko Davidović:Hello again Walter,Since you have an event that's going to occur at the same time, two days in a row, you don't need to add multiple dates and times as you've shown us in one of the scr ... Isabelle BRIENNON plantage du site suite à mise à jour AMELIAClosed   Amelia   Updated September 28, 2022 at 11:13am   7 Most recent comment from Uroš Jovanović:Hello Isabelle,Glad to hear that you managed to install the latest version of the Amelia plugin.Please let us know if you have any other questions. Renata Vukadinovic Changing default state of lines of a line graphClosed Pre-purchase questions for wpDataTables   Updated September 28, 2022 at 11:07am   2 Most recent comment from Miloš Jovanović:Hi, Renata Thanks for showing interest in wpDataTables.-Every chart engine has its own layout and its settings. We use free libraries for chart engines, and they are limited as to what we can chang ... Stacey Xenidis custom fields in export not in separate rowsClosed   Amelia   Updated September 28, 2022 at 9:35am   4 Most recent comment from Uroš Jovanović:Hello Stacey,Thank you for reaching back out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside� ... PeriPeriCreative Extras as woocommerce itemsClosed   Amelia   Updated September 28, 2022 at 8:30am   6 Most recent comment from Uroš Jovanović:Hello,Thank you for clearing that up.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpame ... Promsy Célia Email in SPAMClosed   Amelia   Updated September 28, 2022 at 8:26am   6 Most recent comment from Uroš Jovanović:Hello Promsy,I would suggest that you switch over to the SMTP mail service.SMTP (Simple Mail Transfer Protocol) – In this article, we show how to configure the SMTP mail service for Gmail, but yo ... alexandre calmet error in Working hoursClosed   Amelia   Updated September 28, 2022 at 8:07am   8 Most recent comment from Uroš Jovanović:Hello Alexandre,That is fine, I will have this ticket closed, please let me know if you have any other questions. Nerry cannot open on sundays and saturdaysClosed   Amelia   Updated September 28, 2022 at 7:45am   4 Most recent comment from Marko Davidović:Hello Nerry,Availability of the service depends on employee working hours. Just go ti employee/edit employee and set that your employees work on Saturdays and Sundays like this If you have any more q ... Cliff Blade Capacity Not UpdatingClosed   Amelia   Updated September 28, 2022 at 7:40am   5 Most recent comment from Marko Davidović:Hello Cliff,We process the tickets in the order in which they arrived or were escalated. Opening more tickets will not speed us up. We do our best, some cases are resolved the same day, while some spe ... Pam Davis Front-end booking form spins after 5.3 releaseClosed   Amelia   Updated September 28, 2022 at 6:29am   9 Most recent comment from Marko Davidović:Hello Pam,You probably have slightly different working hours set for that service. If you have any more questions please open another ticket and we will gladly help you there. And we will close this ... PH SureCart integrationClosed   Amelia   Updated September 27, 2022 at 9:13pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Thank you for your suggestion. We carefully follow customers' requirements and try to implement most of them if they appear in requests from time to time, ... Michael Helms Text field lengthClosed   wpDataTables   Updated September 27, 2022 at 8:25pm   2 Most recent comment from Miloš Jovanović:Hi, Michael Thanks for reaching out to us. - Yes. I believe that you should not have issues in achieving  this with our tables.It depends on the table types that you would use. - For example, if yo ... Anton Likert Survey in Gravity FormsClosed   Gravity Forms integration for wpDataTables   Updated September 27, 2022 at 8:11pm   2 Most recent comment from Miloš Jovanović:Hi, Anton I am sorry, but i am not understanding what is the exact issue.Can you please elaborate a bit more,and if you can show me some screenshots,or best will be if you can record a video of your ... Jeremiah Wilson Booked time still shows available on the front end.Closed   Amelia   Updated September 27, 2022 at 7:54pm   3 Most recent comment from Miloš Jovanović:Hi, Jeremiah Apologies, i just thought of something else.If you simply booked an appointment, and you don't want it to be available for other customers.Does this service have more capacity avai ...