We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Marcel ICS fileClosed   Amelia   Updated September 30, 2022 at 12:44pm   2 Most recent comment from Uroš Jovanović:Hello Marcel,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Brian Setting up appointments and advising customersClosed Pre-purchase questions for Amelia   Updated September 30, 2022 at 12:20pm   4 Most recent comment from Marko Davidović:Hello Brian,Yes, of course. You can hide the employee choice filed easily in customize section like this jason notificationsClosed Pre-purchase questions for wpDataTables   Updated September 30, 2022 at 11:49am   2 Most recent comment from Miloš Jovanović:Hi, jason Thanks for reaching out to us. We don't have a built-in solution for something like this,  if you wish to see a built-in solution, Please feel free to search on our suggestions page, ... Jason Hoopes Amelia Employee/CustomersClosed   Amelia   Updated September 30, 2022 at 11:39am   2 Most recent comment from Uroš Jovanović:Hello Jason,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. This is because those two roles have completely different permissio ... Nick Onclin Agenda itemClosed   Amelia   Updated September 30, 2022 at 11:22am   2 Most recent comment from Marko Davidović:Hello Nick, Thank you for reaching out to us, but unfortunately, the plugin cannot be used for multi-day bookings. You can not create an appointment that lasts 168 hours. I'll kindly ask you to ... Charlotte Wertman Customizing formsClosed   Amelia   Updated September 30, 2022 at 10:47am   19 Most recent comment from Uroš Jovanović:Hello Charlotte,Thank you for the update.Please try the following shortcode, test it out and let me know if it works or not.[ameliastepbooking]Looking forward to your reply. Pauline QuestionsClosed   Amelia   Updated September 30, 2022 at 10:06am   2 Most recent comment from Marko Davidović:Hello Pauline, Thank you for reaching out to us.1. Yes, customer can cancel via link in notifications that you need to set up or via customer panel%appointment_cancel_url%” – An automatically gene ... Aziz Ibrahimov UpdateClosed   Amelia   Updated September 30, 2022 at 9:51am   10 Most recent comment from Uroš Jovanović:Hello Aziz,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the ... Raoul Pre sales questionsClosed Pre-purchase questions for Amelia   Updated September 30, 2022 at 9:24am   2 Most recent comment from Marko Davidović:Hello Raoul, Thank you for your interest in our product.Yes, that is how Amelia work. What you enter in Amelia it will be shown in Google Calendar and when you add an appointment in your Google cale ... benoit Question about sending emailClosed Pre-purchase questions for Amelia   Updated September 30, 2022 at 9:06am   2 Most recent comment from Marko Davidović:Hello Benoit, Thank you for your interest in our product.Yes, you can do that with Amelia. We have integrations with Zoom and Google meat but we do not have that for Teams. You can buy our license and ... Andy Ciaruso Set packet start date different from the purchasing dateClosed Pre-purchase questions for Amelia   Updated September 30, 2022 at 8:51am   2 Most recent comment from Uroš Jovanović:Hello Andy,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ... John Walker Booking functionClosed Pre-purchase questions for Amelia   Updated September 30, 2022 at 8:35am   2 Most recent comment from Marko Davidović:Hello John, Thank you for your interest in our product.Yes of course you can achieve this with Amelia early easily. Also, we have a customer who uses Amelia for the same type of business. You can buy ... Kamel Berlime Form Version 2.0 keep loadingClosed   Amelia   Updated September 30, 2022 at 8:17am   9 Most recent comment from Aleksandar Vuković:Hello Kamel.Sorry for the delay.The issue has been resolved on your site. There is a minor glitch in v5.3 that happens on some sites, so we just disabled "Load entities on page load" in Settings/Activ ... Christopher Nguyen Subscription Payments on AmeliaClosed Pre-purchase questions for Amelia   Updated September 30, 2022 at 8:05am   4 Most recent comment from Marko Davidović:Hello Christopher,Unfortunately, currently, this feature is not yet available in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/ Features ... Frédéric Prud\'homme Planning - Search of a customer shows "no data"Closed   Amelia   Updated September 30, 2022 at 7:31am   12 Most recent comment from Aleksandar Vuković:Hi again FrédéricOf course, it could be related to anything that's causing lag. A slow computer can cause this since it takes time to process a request locally, before going out to the server. ...