As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Meda Haruka Why do some parts of the translation not reflect the translation?Closed   Amelia   Updated April 3, 2023 at 7:01am   2 Most recent comment from Marko Davidović:Hello Meda Haruka, Thank you for reaching out to us.Some strings can be changed and some can not. Those that can be changed can be found and translated via Poedit.Words can be changed using POEDIT v ... Donat Waber Employees PanelClosed   Amelia   Updated April 3, 2023 at 6:57am   2 Most recent comment from Marko Davidović:Hello Donat, Thank you for reaching out to us.At this time only admin can delete things in Amelia, not even a manager has this possibility.I'll kindly ask you to add it as a feature suggestion on ... Alan JS Error for EventsClosed   Amelia   Updated April 3, 2023 at 6:32am   6 Most recent comment from Marko Davidović:Hello Olivier, Thank you for reaching out to us.Can you please reach out to us on a new ticket so that we do not disturb Alan?Just open a new ticket and copy-paste the text.Thank you for understanding ... mieke wind noticeClosed   Amelia   Updated April 3, 2023 at 6:30am   3 Most recent comment from Marko Davidović:Hello mieke, Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Jonas Höglund Some notifications not sent to my mailClosed   Amelia   Updated April 4, 2023 at 5:14am   3 Most recent comment from Marko Davidović:Hello Jonas,We just got the feedback from our colleagues and they have told us that notifications which are scheduled after the event will be sent after the end of the last period of the event. If yo ... Justin Form doesn't update changesClosed   Amelia   Updated April 3, 2023 at 6:18am   2 Most recent comment from Marko Davidović:Hello Justin, Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Mariano Arias Radio Button IssuesClosed   Amelia   Updated April 3, 2023 at 6:15am   4 Most recent comment from Marko Davidović:Hello Mariano,Not sure what the issue is exactly but we will test this out and contact you as soon as we have more information.  oliver event filtersClosed   Amelia   Updated April 3, 2023 at 5:41am   11 Most recent comment from Marko Davidović:Hello Oliver, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ... Fabrizio I can't see form on front end after publishing the pageClosed   Amelia   Updated April 3, 2023 at 5:39am   2 Most recent comment from Marko Davidović:Hello Fabrizio, Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket:For future reference, please don't open multiple t ... Tom Castricum [ameliastepbooking] not workingClosed   Amelia   Updated April 1, 2023 at 12:23pm   14 Most recent comment from Aleksandar Vuković:Hello Lucas.You can always open a pre-purchase ticket on this link: https://tmsplugins.ticksy.com/submit/#100013341It doesn't require a purchase code, so you can submit a ticket where we can se ... Kara Live SMS not workingClosed   Amelia   Updated April 1, 2023 at 11:38am   14 Most recent comment from Aleksandar Vuković:Hi again Kara. That's what I was thinking, but if you haven't had any issues creating the appointment in the back-end, it could've been a temporary issue. Felix Issue with new entries in tableClosed   wpDataTables   Updated April 4, 2023 at 12:02pm   5 Most recent comment from Miloš Jovanović:Hi, Felix.First, my sincerest apology for the waiting time.I am certain that i was able to access your page and table before,but now we are not able to access it again, so our developers were unable ... netwerk amelia syncClosed   Amelia   Updated March 31, 2023 at 3:56pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpa ... Andreas Hahm-Gerling Events, display of capacityClosed   Amelia   Updated March 31, 2023 at 2:14pm   6 Most recent comment from Aleksandar Vuković:You're welcome, Christine, glad I could help.Please feel free to reach out to us if you have any further questions or concerns! Richard Amelia mobile appClosed   Amelia   Updated March 31, 2023 at 2:08pm   17 Most recent comment from Uroš Jovanović:Hello Richard,I have responded to your ticket.Please let me know if you have any other questions.