As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Laurent Galopier Step-by-Step Booking Form 2.0Closed   Amelia   Updated March 29, 2023 at 8:00am   2 Most recent comment from Marko Davidović:Hello Laurent, Thank you for reaching out to us.You need to replace the old shortcode with the new one that is [ameliastepbooking] and after that purge the cache and the new one should appear.Hope thi ... Kris Amelia Step By Step Booking Not WorkingClosed   Amelia   Updated March 29, 2023 at 7:57am   4 Most recent comment from Uroš Jovanović:Hello Kris,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Alan Employee dropdown stopped workingClosed   Amelia   Updated March 29, 2023 at 7:36am   4 Most recent comment from Uroš Jovanović:Hello Alan,Thank you for the update on this.Please let me know if you have any other questions. Matthew Chatfield Booking timesClosed   Amelia   Updated March 29, 2023 at 7:29am   2 Most recent comment from Uroš Jovanović:Hello Matthew,Thank you for reaching out to us.For that purpose, you need to disable the "Use service duration for booking a time slot" option on the Amelia/Settings/General page.Please let me know i ... RAJ BALAN error message when zoom is integrated-Closed   Amelia   Updated March 29, 2023 at 5:44am   2 Most recent comment from Marko Davidović:Hello Raj, Thank you for reaching out to us.We will try to help as best as we can. Once you set up the Zoom Settings you would need to connect your employees/events with zoom hosts. To connect employ ... Thiago Carvalho Create notification not workingClosed   Amelia   Updated March 28, 2023 at 6:34pm   6 Most recent comment from Aleksandar Vuković:Thank you for the review, Thiago!Uros is out of the office, so I'll provide you with the SMS coupon: 7F343DF3Please feel free to reach out to us if you have any further questions or concerns! Brian Duffy You did not resolve my Premium purchase problemClosed Pre-purchase questions for wpDataTables   Updated March 28, 2023 at 6:31pm   2 Most recent comment from Miloš Jovanović:Hi, Brian.We are happy to see that Paddle has helped you resolve that issue on the related ticket 3332745.We will be here if you have any other questions, or if you need any assistance with using ou ... Jessica Amelia not loading all allocated employeesClosed   Amelia   Updated March 28, 2023 at 6:31pm   5 Most recent comment from Aleksandar Vuković:Hello Jessica.Uros called in sick, so I'll take over this ticket. Unfortunately, I can't access your website with the credentials you provided:Can you please check them again and let me know ... Alexandros Query types supportedClosed Pre-purchase questions for wpDataTables   Updated March 28, 2023 at 4:58pm   2 Most recent comment from Miloš Jovanović:Hi, Alexandros. Sorry for the delay. As some of the points that we mentioned out on this Documentation, When working with SQL query based tables, please note: Our logic is based on a PHP SQL parser w ... Paul Sullivan Query overloading serverClosed   wpDataTables   Updated March 28, 2023 at 3:43pm   6 Most recent comment from Miloš Jovanović:Hi, Paul. I am not sure i understood the steps you did, and the issue you are seeing now. If you created the SQL VIEW in your database, and now you create a new SQL Table in our plugin with Query as� ... Jao Is staff rotation feature available in WP Amelia?Closed Pre-purchase questions for Amelia   Updated March 28, 2023 at 12:29pm   4 Most recent comment from Marko Davidović:Hello Jao, Uros is out sick, and we thank you for your suggestion and votes each suggestion and vote as a customer can be beneficial to this feature being developed sooner.If you have any more quest ... Sheriean Rescheduling issue in customer panelClosed   Amelia   Updated March 28, 2023 at 12:21pm   21 Most recent comment from Aleksandar Vuković:Hello Sheriean.Sorry for the delay, Uros is out of the office, so I'll take over this ticket.Amelia inherits the time zone settings from WordPress, and I saw that your time zone is hard coded:Th ... Thomas Strobl Amelia keeps sending SMS reminders for cancelled appointmentsointmentsClosed   Amelia   Updated March 28, 2023 at 12:07pm   16 Most recent comment from Aleksandar Vuković:Hello Thomas.Uros is out of the office so I'll respond here and thank you for that review!Here's your $10 SMS coupon: A1DDB13DAs for the issue with the reminders - did you maybe add the "U ... Sara Generate a query to my SQL DatabaseClosed   wpDataTables   Updated March 28, 2023 at 12:02pm   4 Most recent comment from Miloš Jovanović:Hi, Sara.You're welcome.Please don't hesitate to open new tickets for any new questions,we will do our best to answer as quick as possible.Thank you. Joosep Amelia event woocommerce metadataClosed   Amelia   Updated March 28, 2023 at 11:27am   4 Most recent comment from Aleksandar Vuković:Hello Joosep.All tickets automatically close after 1 week of no replies.As feared and mentioned in my previous response, our developers didn't have the time to fix this for the previous update a ...